Reflections on GTM over the years

dmhenderson

Wow so do I have some questions for you! You don't have to answer if you don't want to but I'm going to ask anyway so feel free to ignore me. I was the super annoying guy with the 1.5 SC kit last summer in Maryland who you accidentally shipped a twin SC kit to.

1) Were you guys screening your calls? After a while, none of my calls were answered or if they were, they were answered by you and Sam was never around. Sam was always available to talk prior to taking my money so I thought that was a little odd. Most of the time, it would just ring to voicemail. I had a little luck calling from different numbers but then I suspect the area code gave me away.

2) Why did you/Sam try to blame my shop for a poorly machined bracket? I mean, that's not something a shop would screw up. They showed me the bracket and it had clearly been drilled improperly. It took them weeks to get a replacement. Sam told them to "F off" more or less and you were the one who eventually caved and sent us a new bracket. Why bother being so awful over one small part? We wouldn't have even been so uptight about it except that it was proprietary to your kit.

3) What would have happened if we had kept Sam's twin SC G37 kit that was supposed to go to Canada? At that point, you were several months overdue in shipping my kit and neither me nor the shop were very happy. We did the honorable thing and let UPS re-route it but I gotta tell you, I was really considering holding it hostage until I got my kit.

4) I really raked my shop over the coals because GTM (at that time) had a pretty solid reputation and I assumed they were the ones screwing up. I know they'll never get it, but GTM owes Moore Auto in Fairfax a serious apology after what you guys put them through (not blaming you - but the business really put a hurting on a small, enthusiast-owned shop). Thing is, they wouldn't throw you under the bus either. They just let me think it was their fault right up until the very end. I found out later that they were being given the same runaround I was.

As I said in a previous post, you were always decent to me and I much preferred talking to you over Sam's dumb *** so thanks for that. I was so mad at the two of you by the end of the ordeal that I asked the shop to deal with you - something they should not have had to do. I was afraid I was going to lose my temper and then Sam was never going to ship my kit.

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