GTM Performance Engineering: MHI Twin Turbo Official Release

KN21283

"Restocking fee?"

puckshaw

For the record, I don't believe GTM is intentionally holding my money or trying to rip me off. I just think they completely dropped the ball on handling my refund and I'm sick of taking time out of my day week after week to call them and get the run around. I rarely can catch Sam, even rarer that I get I call back and forget about getting an email response. Every time I call I have to explain my situation. It's like they've never heard of me. Enough is enough. I'm letting my bank handle it from here.


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Alstann

This is blowing up way out of hand.

Not like we need more opinions flying around and whatnot - but honestly, in the grand scheme of things, I think this could simply be resolved if GTM chimes in, and gives us a two things

- Make sure refunds are issued properly and quickly, and sort those out first. That would help customer relations massively. If refunds go out, people will be more comfortable with leaving their money in GTM's hands, and other people who want to back out will have the choice to do so, and promptly.

- Give us an update on where they truly are with things. Honestly, if they were to tell us that the cast parts are not coming for another month or two, I personally would have no qualms about it. I understand that others would like their kits now, and it leaves them with the decision to back out or stay in it. For me, there is not currently another option of which I feel desirable with my budget. I am in no rush to have my car done - but I want to know when I can expect my kit, in a honest, no-bs answer.

Fast Intentions is obviously my other choice for a twin turbo kit. But it's also outside of my budget. I honestly still have faith in GTM - if they pull this off, they will have many happy owners of a kick-*** turbo kit, and lots of turbo Z's on the road. I honestly feel like this could be a pivotal point for our platform. Lots of new forced induction cars on the road, pushing limits and exploring new things.

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COSMO

I have purchased over 20k in products from gtm back in the day when I had my 350z. It wasn't until I purchased my Stage II TT kit from that I learned that they were lacking in customer service. At the time I liked mike and sam very much but always seemed they were running around like chickens with theirs heads cut off and a simple phone conversation seemed rushed. After ordering my kit I was given a rough eta on a ship date in which was 2 months after that and having to threaten to cancel did I finally receive my kit. The driver side turbo was supposed to be clocked and I had to take apart the entire driver side to clock it into the right position. So I called gtm and spoke with mike and he swore up and down that no one had ever had any problems and it was only me. He also told me that my stillen exhaust would bolt up to their 3'' test pipes and they didn't, when I called again to let him know he just blew me off and suggested buying their 3'' exhaust. The point I am trying to make here is I once was a big gtm follower like spohn (no pun intended) but I soon learned they weren't all what they cracked up to be. Being warned from Trips I have stepped back and read this thread every day hoping something will happen one way or the other but it seems gtm is immune and the fact of the matter is I care about my fellow members here and just hate to see the way they have been treated. To me the question is, shouldn't paid sponsor's here be allowed to do this to members with no repercussions?? I feel for you guys and I hope this works out for you in a positive way..

Alstann

I would say others should hold judgement until GTM has a chance to respond, and Trips/AK make contact and work out a amicable solution.

At the end of the day - this isn't about war between customers, forum members, companies, and admins - this is about resolving some issues, and making everyone happy.

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MMC Racing

It seem some don't understand contract law. A contract must be completed in a reasonable amount of time even if no specific dates are in the contract. GTM can't hold the money "forever". If the restocking fee was challenged in court (not worth the time, just saying), the contract would be voided and a full refund would be ordered.

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BlkNismo

All this talk about waiting for GTM to chime in before accusations. Its been 5 days since they have logged into the forums. You would imagine they would chime in multiple times a day since there using the forum as a primary way of selling a product. Yea.....you would imagine.

Alkatraz

Correct.

What is the legal definition of "reasonable amount of time" though?
1 month? 6 months? 18 months?

You shouldn't state with such certainty that the contract would be voided and the restocking fee turned over in court. It's a very grey area.

MMC Racing

There would be 1 of 2 conclusions. Either it would be thrown out or GTM would talk their way into a specific performance date, which would be just as good for most people who still want the kit.

*edit* - what would really happen is GTM would not show up to the small claims court date over $4xx.xx and there would be a default judgment.

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2014 F150 Raptor, 2014 Mazda 3, 2015 Nissan GT-R

Alkatraz

And then good luck getting anything out of them once you have taken them to court! Once it becomes personal, there is never a win/win outcome.

Business is SO much easier when everybody just does the right thing and everyone stays civil. Unfortunately these days not many deals can be done with a handshake any more. Everyone takes things personally and the "screw them before they screw us" mentality takes over.

Edit: This is not in reference to the situation at hand, just a casual observation.

SS_Firehawk

FYI, I texted a message to Sam double checking that my car is G2G for me to pick up, he replied within 15 minutes. I charge $20 per minute if you want me to make inquiries on your behalf Better yet, buy one of my computers

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Alkatraz

I will be happy when I am the only person in Australia with a boosted Skyline 370GT. You can say that you are the only person in the WORLD with twin SC's! Lucky man!

SS_Firehawk

Lol, not quite. There is at least one other Z.

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Alkatraz

That's why I put Skyline 370GT not 370Z
There are already plenty of other boosted 370Z's in Aus. I would estimate that there are only 40-50 370GT's in Australia, if that!

DEpointfive0

I thought it was a G37

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