There were people who said Joe was making up this story. People who only know GTM and not Joe. So Joe must be lying. GTM/SAM was confident on the phone assuring Joe things will be handled promptly. Then came up with excuses every time Joe called as to the reason why products hadn't been shipped yet. Not manning up and Calling Joe the moment he knew there was a problem. Even though he said things would be done. This is were the frustration is coming from. That is the other reason why the video was made. I believe it states that in the beginning of the video.

GTM's actions spoke much louder than there words.

I was there when it happened and I spoke with SAM several times over the phone.

actually...I would have paid close to a thousand but I know what you mean :tup:

I hope this thread gets locked by admin. Not to cover it up or anything but to prevent the situation from going all over the place as it is starting to. So I say lock it and if Joe or sam have a update to pm admin and them unlock it for that and then lock it back up after the update

Was told by SAM
Due to the size of the box, USPS allowed us to ship it only one way, there was no options .
This kind of set me on fire.

:tup:Thanks for noticing these points.

If your that mad, jus go by a greddy kit and call it a day...smh all ur crying n complaining is not gonna make it come any faster. At the end of the day gtm tt kits are gonna sell whether you like gtm or not.

::icon18::roflpuke2::iagree:

:icon18:Joe is the guy above you.:icon18:

LOL!!:rofl2:

I have two brother-in-laws in the USPS, and when I actually see them I always ask about the current horror stories regarding the USPS. I can assure you that the USPS could have caused some of the damage I saw in the photographs. If you look at the timeline it was the worst time to place an order to be shipped through USPS as it was Christmas/New Years holidays—the busiest time of the year with the most mail to handle. In one of my conversations with a brother-in-law he said that they were so deluged with packages that they were throwing and kicking packages across the floor into a large pile even if the package stated "Fragile" on the outside.

GTM made the mistake of going against their better judgment of using the USPS; the holidays are a bad time to send USPS, and to order custom goods such as a TT setup (people tend to have other things on their mind during these times); there are at least two stories to every side and truth resides somewhere in between.

Now, here's what do know: I salute Joe for serving our country as I come from staunch military family involved all the way, and including the Pentagon; I also respect the vendors making products for the 370Z as there are really so very few these days (even less making turbo setups).

I hope it is the first and the last. I honestly wouldn't want anyone to go through this.

:tup: that could have happened...not a bad thought.


in other words:

When GTM would give me a timeline/day that the new items would be shipped etc and it wouldn't happen...He would not inform me unless I contacted him. He did email me 1 time about something not being able to happen. This also happend with the original shipments. BEFORE ANYONE SAYS ANYTHING...I understand its a business and GTM deals with more people them just me. I only wanted to try and make her post clear because I didn't fully understand.

I think that is what she is saying...

Everyone needs to calm down too, you guys are everywhere and the SAME EXACT THINGS are being said over and over and over.......get it.

posters who go back n' forth (Joes right, GTM is right) make up your mind and stick with it plz. We are both right in many aspects. Wording has alot to do with peoples perseption on what is said and can also create assumptions if not properly said/typed.

The MAJOR ISSUE now is installing in time for the car to ship. Like said before, if this didn't happen then I would already have it installed and ordering more parts so I can play even harder :) there would be no vehicle shipment issues.

Im sure Sam is going to still help me out (I dont want to find post), I have no fear in that. Like in the Navy, being put in such a high position means YOUR name is the one people will see. The guys below you never get mentioned and have less responsibility. Just so happens someone messed up somewhere and "Sam" is the name that is out there and is why I would have rather kept this to "GTM" because it's not just him who is involved.

Another problem is, like I said, This isn't the 1st things I have shipped here. Had the same setup on the last car and so far this is the only shipping issue with this car. All the care packages I have recieved in the past 3 years have also been unscathed.

@bullitt: I could tell you were becoming very short and upset, trying to use insults like "immature"... "bad grammer" and "...kids" I'm 22 and she is 31 (refer to Kieri avatar :) . Insults are not needed and I do believe you may be the only one using them on the regular. I apologize for anything said, on anyones behalf, that made you upset.

@GTM: Thank you for being proffessional about the situation and for posting your side of what happened.

holy crap joe im older than you? wow lol i never knew that :D :roflpuke2:

Honestly don't care if they sell or not. GTM knows exactly why I'm upset and if you were the person going through this you'd be singing a different tune. Just like if Joe received and undamaged kit. You'd be watch a GTM is freaking awesome and Rock video titled Check Out my new TT kit. It's just an experience. Just happens to be a bad one.

Thank you! :tup:

I completely understand what you are saying but...they made the mistake of poor packaging. TBO I did warn Sam and did say to be sure that the packaging is top knoch. He did say that they are "OCD" with shipping and is when I became confident I was in excelent hands.

I also understand your personal time constraints regarding the military. Not an easy life.

:tup:
You make a some valid points. When I spoke with Sam I told him instead of telling Joe the boxes would be the in about 3wk. he should have just said strait out. "I just want to point out to you in case you forgot. This a a busy time of year and I'm going to Hold off shipping till the second week of Jan"
Then to email Joe saying the last boxes shipped already. Then ship those last boxes a week later. :shakes head: fail. I'm guess that is why when Joe kept asking for the tracking numbers for the boxes GTM had no reply. Oh that right. Sam said his email wasn't working and only after I spoke to him and told him we need a stronger line of communication. He gave an alternate line of communication. I commend him for that. By that time his regular email was working fine.
Anyway,These dates 1/11/11 & 2/4/11 are the Dates that GTM Dropped the boxes off put the date next to there name and signed for shipping. If he had just been honest and upfront as I told him before. We wouldn't have a problem. Well as far as the shipping goes as for the rest...

omG

Just a case of another bad customer, right? :facepalm:


There are 8300 reasons why there should be a clear, logical explanation why the parts arrived in that condition.

8300..

Thats alot of reasons.

So is $8300.

See what I did there. :)

ill give up after five lol

[QUOTE=SAM@GTM;977524]

That said, there is an interesting twist to the story. What makes a customer go to this extreme and start a smear campaign like this?
Did we not go above and beyond to take care of him?

@ SAM

Did we tell him to go screw himself?-SAM
NO, You said, No one will believe Joe. I know a lot of people that will back me up it will be my word against yours.

Did we cheat him out of money?-SAM
You said, **** happens. then took your sweet time sending the package. Mean while assuring him things will be done today. I didn't know today equals weeks. I guess if you add up all the todays that you said things were done and happened already,maybe. He still doesn't have the undamaged products. How many times was a refund asked for? Several times. And everytime and excuse and drawn out process or the response of "Oh it shipped already. Then the next day. Oh it actually didn't ship already."
:shakes head:GARBAGE.

Did we not take care of his concerns?-SAM
Well you started the process after a fire was lit under you. From the first forum and When I spoke with you over the phone demanding a refund. You told me when and how you would resolve the issue.As soon as I hung up with you. I sent you a calm and polite as I could be email that you so happily posted. Then your enthusiasm died shortly after. We heard nothing from you no conformation number nor any other confirmations that you assured me would be handled by certain date.

So I had to spend my free time contacting you to make sure you stayed on the ball. I spoke with you several times. Every time and excuse. By The 2nd of March (for you 3rd for us). I called you canceling yet again. Because you stated it had not been mailed because you forgot the guy who does shipping didn't work that day. I was very irritated because you knew that all day but failed to have someone else do it and you failed to even call me and let me know the situation.I had a feeling from your past actions although you assured me it would have been handled that day. It wouldn't be. So I called hoping the box was wrapped and just waiting to be taken to the post office. Maybe you just needed a nudge. To make some one get it to the post office before it closed.I called you at 3:11pm we spoke till 3:35pm(your time) you asked me to put it in writing. I emailed you the following.


Sam,*
We spoke on the phone today(3/3/11 for us) March,2nd at 3:11pm (your time). I informed you over the phone. That we/ I Joseph Farrell would like a full refund in the amount of $8,300.00 for the products(GTM 370Z TT kit) that were Purchased from you company on December 6, 2010. This is due to receiving extremely damaged products, which were also poorly package. Coupled the extensive length of time it took to receive the products and rectify this matter.*

I will get the shipping price for all of the products and email you promptly with the final cost. You already have the Bank, routing and account information. So there should be no problem or delay in refunding the full amount for the kit nor the wire transfer for shipping. I expect to hear from you soon.*
Thank you for you time. Have a pleasant day.

Dawn & Joe

After receiving this email your response was proceeded to try and sway Joe to get the kit shipped out anyway. Stating the boxes are small. That priority mail is not a problem. Then a few days later. Emailing us stating : Due to the size of the box, USPS allowed us to ship it only one way, there was no options .

You just said one thing and did the opposite too many times.

Lastly if Joe got great service and products from GTM. You wouldn't have any problem with us posting or making a video of that would you?

:iagree:LOL! At least for us it is. Wish I had that kind of money to just throw away. Would have got the 40th anniversary edition. I'm in love with that car.

I can't believe how much whining and complaining there is going on here. GTM is doing everything you wanted them to do. They are sending free replacements, they are paying you to ship back the damaged goods, they are giving you a free bonus, WHAT ELSE DO YOU WANT?

a cookie sounds good right now

This just shows that you dont know what is right and what is wrong in terms of the turbo kit. I posted a picture of a package list; the part numbers are for employees to pick out the correct part. If there was a sticker like that on every single pipe, then the kit would look HIDEOUS. The installer would have to spend extra hours remove the stickers. If GTM included "white serial part like that", you would've made a thread complaining about how ugly it looks.

Here you go buddy:

http://www.dmreligious.org/userdocs/news/cookie.jpg

i like white chocolate macadamian nut is my favorite.

Beggars can't be choosers.

i dont beg. I get what i want regardless.

When I said it would have been nice to receive a part like that i meant in the condition it was in. Not the searial number part. Plus had it been a "sticker" I would think it would just come right off. With the engraved number underneath.
If you think my points and complaints are not valid more power to you. This is not your money being spent. This is not your product you've been waiting to received since December and it's now second week of march and product just barely got sent. It was people who were saying bad things about Joe as if he made it up this isn't just one thing it's a pile of things. I want them to give him and everyone after him excellent service every time. So they know there are certain things you don't say to someone especially if you're in the wrong.
Ownership of problem, Genuine apology prompt and effective handling of the problem.

I'm done repeating. you have been informed.:tiphat:

First of all, I dont need more power. I already have 450whp, which is more than the tires can handle.

Second, no one has received bad service from GTM except you apparently. It was not necessary for you, the angel sent from heaven, to save us from GTM's nonexistent bad service.

Finally, GTM has taken care of the issue and everyone else in this thread would be satisfied with the resolution. What GTM has done for you is very rare for any company to do. For instance, another guy recently was extremely happy that Stillen was willing to sell him a replacement part at a discount price for a vendor screw up. GTM has provided everything to you at their cost.

I just dont see what else more can be done. :confused:

I can hook that up for you :tup: I get fresh shipments directly from Maui monthly :tup:

Well I went through the whole thread and the only thing that is for certain from my point of view is S*** does really happen… Sorry I don't have anything useful to really contribute but I hope it all works out for both sides…

GL to both sides…

wow sounds good. Maui is great. I like kauai for some reason

Dude...I really hope that when you posted this, it was out of humor...I won't read to deep into it, but this remark can be taken very offensively by locals here....

Shipping methods to Guam are ridiculous, and if you have experience of ordering parts from our end of the planet, you know better than to expect speedy deliveries. As stated earlier by Simota1, going USP or FedEx to Guam is double the price...for example when I ordered the Stillen G3's it would've costed me $400.00 just to ship FedEx...At that price I could've bought two sets....Now if this is what it costed you on the stateside, would you pay that?

Joe really sorry to hear what you had to go through...I can totally understand your frustrations...especially in regards to time since you're leaving in April....If GTM ships Parcel Post (Snail Mail), its gonna take about 4-6 weeks to get here...They can go Priorty, but because of the size of the boxes, its gonna cost a pretty penny....but then again the US Postal Service can down grade Priorty mail to Parcel Post based on Weight and Size...this is what happened when I ordered by clutch kit from ZSpeed. Unless GTM ships out all the boxes at one time, and you're not scheduled to leave until late April, it may not make it here on time before your next station...I wish you the best of luck.

i dont have anything to say about this, i just feel i gotta post something after reading this thread tho

I'm also partial to Kauai. LOL

I know off topic, but there's so many crap posts I figured 1 more wouldn't hurt.

don't worry about the comment man, he just doesn't know. Hopefully someone at USPS is motivated to get packages shipped ASAP :tup:

With just shipping prices alone I could have bought a SZ 6puck/flywheel combo... exhaust on its own was over $500 to ship :)