My experience with baker tuning

Apoc370z · 02-21-2013, 12:10 PM

Situation like this i would just reject the package have them ship it back using the shipper's account. Then file for a charge back.

You have absolutely no reason to accept packages in such condition.

simota1 · 02-21-2013, 01:10 PM

Quote:

Originally Posted by TenaciousZ

Screwing over a recognized member on here will destroy sales.

You would think its common sense for them to make it right, even if it means a loss, but getting word out that their service is amazing.

Evidence of good service and product = we send money.

Or you do this and

i even told baker that i understand that they would lose out to much money if they replace the b pillar and brackets for me... and being a business owner myself i didnt wanna screw them over thats why i went with pretty much you take half the hit and i will too... despite the fact that maybe if they packed it right and even IF ups still smashed it... it wouldnt have smashed the cf shroud...

your right when you say that taking a lose sometimes is better.... sometimes at my shop i take hits for customers in unforeseen circumstances, but because i want them to return to me and i know its no ones fault then fine ill step up to the plate and eat that.... i simply think baker is lazy and doesnt give a sh!t because they are no longer a vendor here... plus they are probably like... his all the way in the middle of the pacific ocean... he cant do nothing

Quote:

Originally Posted by Apoc370z

Situation like this i would just reject the package have them ship it back using the shipper's account. Then file for a charge back.

You have absolutely no reason to accept packages in such condition.

that was the first thing on my mind.... the lady offered that... i declined it because i was afraid i would get screwed by both parties.... and im glad i didnt do that because knowing baker screwed me im pretty sure those lazy mofos here at UPS would have just said tough $hit

Mike · 02-21-2013, 07:02 PM

Quote:

Originally Posted by simota1

your right when you say that taking a lose sometimes is better.... sometimes at my shop i take hits for customers in unforeseen circumstances, but because i want them to return to me and i know its no ones fault then fine ill step up to the plate and eat that....

Me too. When I started my business, being internet car forum centered, my main core philosophies were to never send yout anything I wouldn't accept on my own car, and never, ever, under any circumstances let a customer be unhappy, whatever it takes. You live and die by your internet reputation these days. Sometimes there is a bad part. I replace and pay any applicable labor if required, no questions asked. The customer shouldn't have to pay extra for something not right.

simota1 · 02-21-2013, 07:47 PM

Quote:

Originally Posted by Mike

Me too. When I started my business, being internet car forum centered, my main core philosophies were to never send yout anything I wouldn't accept on my own car, and never, ever, under any circumstances let a customer be unhappy, whatever it takes. You live and die by your internet reputation these days. Sometimes there is a bad part. I replace and pay any applicable labor if required, no questions asked. The customer shouldn't have to pay extra for something not right.

amen to that brother.... ill even use my overlays as another example... if for any reason it gets lost... which is has a couple times... and the party hasnt received it yet i send them another one no questions asked.... even if it means i dont earn crap and lose out... its the principle that matters.... there was this one guy from france... he said he never got his overlay... well i sent him his overlay about 3 times.... when he still didnt receive the 3rd one i just gave him a refund.... that principle was all i was after from baker... being that i spent pretty much 2k on parts and how they treated me was very disappointing... in the ending emails of baker to me he told me that i would have to take it to UPS....

now ill pause for a minute... how exactly am i suppose to do that? i didnt ship it... they did..... i never even got an invoice from UPS... all i had was the paypal payment receipt....

Mike · 02-21-2013, 08:10 PM

Quote:

Originally Posted by simota1

now ill pause for a minute... how exactly am i suppose to do that? i didnt ship it... they did..... i never even got an invoice from UPS... all i had was the paypal payment receipt....

you can't dispute it with UPS, only the shipper can. I do 10,000 in shipping with UPS every year, but fortunately I have only had to file one claim with them on behalf of my customers.

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02-21-2013, 12:10 PM	#1 (permalink)
Apoc370z A True Z Fanatic Join Date: May 2011 Location: Orange County, CA Posts: 999 Drives: 2011 GM z34 Rep Power: 17	Situation like this i would just reject the package have them ship it back using the shipper's account. Then file for a charge back. You have absolutely no reason to accept packages in such condition.