04-03-2012, 06:42 AM
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#23 (permalink)
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Track Member
Join Date: Mar 2012
Location: NORCAL
Posts: 823
Drives: Like I stole It
Rep Power: 16
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Quote:
Originally Posted by tonybui
So I had my Re11 installed today at Costco, service was great. I was in a hurry to get to work so I took a quick look around the car and wheels, everything looks fine. Then after work I looked again and you've guessed it, I got scratching and a big @ss dent on my rear wheel, not that something a curb could have done (it's on the spoke, not the ring around the rim). Question is, I didn't make them go around to look for damages before the install, so how do I make a case when I go back there tomorrow to complain?? any tips??
And what the hell is with taking my black valve stem cap and replaced them with these ugly green things?? 
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So I recently use to work at costco in Northern, Ca and was trained in the tire shop. For starters the green cap is to show they put nitrogen but if you had aftermarket caps on they should have automatically put them back on. As far as your wheels go, Costco is pretty good about stuff like this. Go in ASAP and asked to speak to the tire shope manager. If he is giving you a hard time go into the actual store and ask to speak to the wharehouse or assistant wharehouse manange, preferably the wharehouse since they're in charge of that specific wharehouse and explain to them what happen and fill out a report and they should cover the cost of the repairs. IF that doesn't work which it should, there is a costco corp. office in Northern Ca and the Big office is in Washington state, Give them a call and give them a piece of your mind because Costco is HUGE on cusomer Satisfaction. When I worked in the shop I ripped a Lady's tire because I didn't mount it proerly and we automatically gave her a new one No questions asked so this should be fixed I would like to hear what happen GOOD LUCK 
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