Mike....no you dont know the whole story.
I want to get these orders completed before anything else but dropped the ball and I admit it. All UAM can do at this point is recover and make the customer happy.

Second group buy hasent happened because I want these orders completed meaning shipping and customer has them. And I wanted to make everything right.

Easy?

I never said it was easy... nor did I say I DON'T run a business. I just said that customers are important and they should come first. But then again, I've only been doing it for the last ten years... what do I know. :tup:

Anyone can sell anything all day, but when it comes to backing up your customers and making them happy is what makes the difference. I hope you guys get all of this squared away and put this in the past. I would also hope that if you guys have another group buy that you learn from what has happened here.

Type one I appreciate your concern and the points you made. If you haven't ever sent a car to SEMA you don't understand how much of a full time job it is. We have 2 cars here at the show and things like vinyl stickers not being made took 2 days to get resolved. We had placed te order for te vinyl more than a week in advance! My wide body didn't get finished and I had an issue with some paint... Why? Because for shows like this everyone's busy beyond capacityand every car is a rush order or job. Not because we procrastinated but because one shop may take 1 day too long then a shipment doesn't arrive on time and then before you know it your a week or two behind schedule!!!

Enough of the lesson on Sema prep... The big thing here is we are stepping up an taking control of the situation. I am in Vegas and Andrew has been out taking care of family stuff for the past weeks (no excuse just tellin y'all what's going on).

I'm not going to go into our production processes but we are working to make sure the product comes out great... If we are not happy with the quality it gets scraped. So again we apologize for the delay and every order has been addressed in house. Lessons learned so let us get these out to people and we can go from there.

(I typed this from my room in Vegas)

Mike

Mike, thanks for bringing everyone up to speed. I'm sure the guys that are waiting on their spoiler are glad to here that you're addressing the issues.

I have built cars for SEMA, and while I'm not attending this year, I was present last year and will there next year as well as PRI in Orlando. I guess that begs the question, why am I not there this year? Well, in my line of work we simply have too many things going on and I refuse to let my customers suffer because of that. If that means missing SEMA, so be it. Now, that might not be the issue... Maybe there was an issue with the parts themselves. I can understand quality issues... Those things take time to address. A part like that can't be made overnight so the only option the customer has is to wait.

That being said, I think being open and upfront with them is the only way to prevent something like this from happening. I'm not going to tell you how to do things, but as a potential customer I can only share my ideas, thoughts and suggestions.

For the sake of the people waiting, do you have an estimate on how long it will take before these things ship?

In my opinion, and take this with a grain of salt, but if I buy a part and am told its going to be 3 months before I get it... That's cool. It's up front and I'd be happy to wait. But if I'm told 3 weeks and get excuses for 3 months, it gets frustrating.

Ultimately I try not to over promise and under deliver but thanks again for brining everyone up to speed.

Mike, Andrew, good morning.. I understand you guys are/were busy with SEMA..

I got a PM saying that the spoiler shipped last Tuesday. To be honest with you, I won't be able to believe it until I see tracking number and carrier.

On that matter, does it really take that long to get us the tracking number for the items that supposedly shipped already? (speaking for Iwan72 and myself)

I would greatly appreciate you guys addressing this!

^^^^^ anybody? SEMA is already over!

+1.. Wheres the tracking #? its already wednesday here..

I will be in the office tomorrow and will have everyone's tracking information either in the AM or the PM. We have the freight company picking up the last of the orders tomorrow.

Mike

I feel sorry for the guys who are waiting for their product, but at least I know which company I'm NOT ordering the add on spoiler from :tup:

So the spoilers HAVEN'T shipped yet..?? :confused:

Some have and some havent. I am not in the office so I do not have tracking numbers on hand. I remember yours was shipped and I believe we messed up on the shipping address. I was told it was shipped back to the warehouse and was shipped back out... I will have to double check when I get back in to the office.

Mike

I'm so close to calling my laywer. So sick of the lack communitcation with this so called company.

Marrim,

I dont recall ever getting an order from you. Your not on the GB list either... We limited the GB list to 5 people and thats all we have built for. Please PM or call me ASAP! 678-873-8705 is my cell since I am not in the office and you can reach me 24/7 pretty much... Leave a message if you get the vmail and I will get back to you.

Mike

I'm on the phone with our warehouse pm me what you ordered so I can make sure your parts have or will ship with the next freight pickup!

Mike

Mike..im tired of this.. Do you actually have the ACTUAL tracking number for myself and PTY370Z? Come on Mike..it's already 3 months of waiting and still not even a single number or pic was given?????? Ughhh....

Iwan like I posted last night I am waiting on the freight company today to pick up the rest of the orders. I have 2-3 wings sitting in boxes. I have a lip kit sitting. I have 2 amuse kits and a few sets of fenders in boxes waiting for pick up. I said I would be getting everyone tracking numbers today and I will. Please be patient a lot of the problems we have had is with our manufacturer and we have a new company that will be taking over our production for future orders. The new company has already built us production prototypes in record time and with great quality! Please be patient we are trying to get everyone's orders taken care of.

Thanks,

Mike

Mike, that's the thing right there..

I got a PM from Andrew saying that the wings had shipped LAST Tuesday.. Not yesterday, LAST WEEK.. Now you're saying the wings are in the shop sitting in boxes.. That's just amazing.. :shakes head: :shakes head:

Hopefully they will finally and really ship this time..

We have shipments going out every week. Yours was shipped and then sent back if I recall correctly. I am trying to remedy the issue we know where the problem is with these orders and we are working to get everyone taken care of. If my warehouse tells me they shipped your parts... I immediately call/pm you and say it shipped but if it did not then I look like a fool... That's where we stand right now. So me and Andrew are on the case of the current manufacturer and our warehouse to get these parts out for us so that we can resolve the issues. I can only ask that you be patient while we get these out ASAP to you guys.

Thanks,

Mike

no more forum drama. Were adults here.

I couldn't resist Mike, lol just a joke. But you guys must be super stressed over this wing drama. I see why people would be upset, but I know you guys were at Sema & people just need some patience.

Yeah we are a bit stressed as our reputation is on the line and our Manufacturer has failed us on getting these parts out in a timely manner. I am working with all our customers to help resolve the issues and get everyone their products as quickly as possible.

Mike

Mike I was gonna post a "jk" but my post was deleted lol

Do you have pics of your carbon uam/mines wing?

I'm not pointing fingers, but passing the buck doesn't really do anything except frustrate customers. A slow or misinformed supplier has no affect on what you tell your own customers that are waiting for their parts. Telling them that the parts that arrived either looked like trash or the manufacturer dropped the ball is what should have been said from the beginning.

Good luck guys.

The freight truck was too full last night and has to come back today to pick up everyones orders. We were the last stop of the day. I will update when everything is picked up today.

Mike

I wanted to get this once I got my wing from the dealer...but they seemed jinxed. Everything that could happen to the add on has happened. Lets hope alien abduction is not in their future.

Everyones stuff went out except the one wing going to miami... we have to take that one to fedex in the morning. I will have tracking numbers for everyone tomorrow when I receive them from the warehouse.

For the customer who is getting the replacement CF fender it should ship middle of next week as we will be getting it on monday and need to clear coat it.

If you have a specific question please PM me and I will address your order on a case by case basis. This will be the most organized way I can handle questions and concerns.

thanks,

Mike :D

Well unlucky me that my piece is the ONLY one that didn't ship out... :shakes head:

Is it with Fedex now, however, as you said?

Yes it was dropped off early this morning ;) again I apologize for the delay guys!

Thanks Mike! What about that tracking number? That would be the cherry on top of the ice cream..

I am waiting on our delivery truck guy to get back from running errands. Also, your wing went out UPS not FedEx...

Iwans Order was picked up already and once it gets put on the plane from the shipping company's warehouse I will have an airway confirmation for him.

Chris I have a tracking number for you and will be PM'ing you in about 5 secs.

Don's wheels he ordered through andrew have also shipped and if he would PM me I can give him his tracking number. (I dont know your username).

The replacement CF fender will be going out next week pending no setbacks in clear coating.

** If I have left anyone out PLEASE PM me and I will check on your order **

:tup:

Sounds good Mike! Thanks for shipping by air freight! That surely save me days of waiting :tup:

Everyone has tracking numbers :tup:

I didn't say anything before just to see what happened but I was expecting mine to be overnighted to Miami..

Anyways, at least it actually shipped now, I got the tracking number.. Can't wait to install it..

I hope the quality is as good as it looks on JakeZ34's pictures..

Thanks guys!

Hey man any pics of the spoiler on your car? You were first on the GB!

Trips posted his on page 2 if your looking for pics... we welcome our other customers to feel free to post up pics when they get their wings installed :tup:

Hello,
this add on looks great , do you have any pics of the carbon installed.? and also, how does it mount on.?

A fellow member who already got it opened a thread with pictures of the CF installed..

Go here: http://www.the370z.com/exterior-inte...dd-review.html

I'll take a blank one that i'll have painted.

You have been PM'd

Mike :tup: