CarbonSignal Interior 11 piece Carbon fiber kit

Huan'z · 02-20-2013, 12:43 PM

Quote:

Originally Posted by GaleForce

Thanks Huan! I'm closing in on one year since this whole thing started.

Damn. Why don't u ask for refund? Actually aj was asking if I don't want it. Then just subtract 60 from the balance. Then I was thinking just 60 only. Beside I really want the kick plate too. Lets see what CS can do for both of us. I don't mind if they sent your kick plate first. Since its almost a year already. Sorry to hear that buddy.

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Huan'z · 02-20-2013, 12:46 PM

Try to pm aj on Facebook!

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LMBmikeZ · 02-20-2013, 04:08 PM

Quote:

Originally Posted by GaleForce

Thanks Huan! I'm closing in on one year since this whole thing started.

I can't believe this is still going on

feel bad for you jason that is a long time to wait......

Huan'z · 03-27-2013, 11:27 AM

CS any update for my kick plates? Didn't hear anything from u guys.

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Huan'z · 04-05-2013, 11:22 AM

CS pls refund my money and here's my PayPal I.d huan_huynh@att.net thanks.

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scottIN · 04-05-2013, 02:44 PM

I was going to order the kit until I started reading the issues with two members. That changed my mind & cost them a sale. I'm sure I'm not the only one.

And y'know what? Sometimes there are screw ups. That's fine. But a business has to make them right. I own 3 companies and screw up a lot. But I always make it right.

A.J@CarbonSignal · 04-07-2013, 12:18 AM

There has been alot of screw ups from courier company with some kickplates reaching damaged for multiple times plus delays from our side too (need to admit I've been away for sometime)

Be assured I will personally fix each and every issue on here in few hours once reach office.

Huan'z · 04-07-2013, 10:08 AM

Quote:

Originally Posted by A.J@CarbonSignal

There has been alot of screw ups from courier company with some kickplates reaching damaged for multiple times plus delays from our side too (need to admit I've been away for sometime)

Be assured I will personally fix each and every issue on here in few hours once reach office.

Honestly. U one of the best customer service aj@CS.

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unborn · 04-09-2013, 09:53 PM

im interested in the pricing

Huan'z · 04-10-2013, 12:41 AM

Quote:

Originally Posted by GaleForce

Did you receive your door sills?

Got a pm from AJ@CS he said they will stop offering kick plate for oversea. They got a big problem with the carrier or shipper. He said he going to refund me the kick plate ASAP. How about u bro.

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CarbonSignal · 04-10-2013, 11:45 PM

Quote:

Originally Posted by GaleForce

Same, they said they are going to refund the cost of the kick plates... Let me know when/if you receive your refund.

Sorry for that but maybe I confused as I think we refunded you long time back and committed that we will offer a free shipped kick plates, after having 5 claims going on with fedex and we didnt get paid any of those and lost on shipping as well, thats why stopping these as a single order

Galeforce please let me know if your refund is still pending will get it straight out today

Huan'z · 04-11-2013, 12:51 AM

Quote:

Originally Posted by CarbonSignal

Sorry for that but maybe I confused as I think we refunded you long time back and committed that we will offer a free shipped kick plates, after having 5 claims going on with fedex and we didnt get paid any of those and lost on shipping as well, thats why stopping these as a single order

Galeforce please let me know if your refund is still pending will get it straight out today

So have u guys refund my money yet? I'm just wondering.

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Huan'z · 04-15-2013, 09:09 AM

Got refund from aj@CS.

Thanks AJ!

This kit is good and good fit. I personally recommend if whoever want this kit. Pls pm aj@cs. He one of the best customer service here in our forum.

Thanks again for the refund and personally taking cares of the problem aj.

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CarbonSignal · 04-17-2013, 12:07 AM

Quote:

Originally Posted by GaleForce

I was issued a partial refund for a manufacturers defect in the Amuse kit that I purchased from you (rear bumper) I can forward pictures and/or PM's if you need. I then used that partial refund + some additional funds to purchase your Carbon Fiber interior kit. The kit was shipped without the door sill covers. Months later I received the door sills. They were/are damaged beyond use.

You have promised replacements but I have never been told that replacements were sent, no tracking number, no other communication. I honestly thought it was a dead issue where I was forgotten and wouldn't receive replacement parts (as promised) or a refund so I chalked it up to a bad deal and lessoned learned.

Sorry about that, we shipped it again but was fedex broke it in their sorting facility in US, As I said earlier we have five claims running with them for these kick plates. I was always in assumption that you were refunded for kick plates as well. Will get it done this week.

Replacement free kick plates will try once more time as hopefully we will sort the claims with fedex here this month, problem is they wont take these items again till claims are sorted.

CarbonSignal · 04-17-2013, 01:18 AM

Quote:

Originally Posted by GaleForce

I was issued a partial refund for a manufacturers defect in the Amuse kit that I purchased from you (rear bumper) I can forward pictures and/or PM's if you need. I then used that partial refund + some additional funds to purchase your Carbon Fiber interior kit. The kit was shipped without the door sill covers. Months later I received the door sills. They were/are damaged beyond use.

You have promised replacements but I have never been told that replacements were sent, no tracking number, no other communication. I honestly thought it was a dead issue where I was forgotten and wouldn't receive replacement parts (as promised) or a refund so I chalked it up to a bad deal and lessoned learned.

Hey buddy, I just went through the paypal details, posting it here as majority of people get the impression we took the money and didnt deliver or delayed or kept promising. I always remembered refunding you as I said earlier as well.

Ok we offered first 250$ refund for the Amuse kit issues (which you know we don't manufacture but fought for you ), then you paid 250$ for the interior kit, which was shipped and only kick plates got damaged. We DID refund all of the 250$ back and on top of that said will ship the kick plates again. I attached below the refund slip done long time back in September 2012.

You got the parts for almost free and money back and honestly then portraying with words like bad deal lesson learned

it does feel bad for going out of the way knowing you paid 250$ we refund the money and also let you keep the kit on top of that also offered you to send another kick plates set for free, isint that enough from a vendor point of view for any customer? and all get in return is bashing.

04-05-2013, 02:44 PM	#606 (permalink)
scottIN Track Member Join Date: Aug 2011 Location: New Castle, Indiana Posts: 764 Drives: '12 370Z Rep Power: 54	I was going to order the kit until I started reading the issues with two members. That changed my mind & cost them a sale. I'm sure I'm not the only one. And y'know what? Sometimes there are screw ups. That's fine. But a business has to make them right. I own 3 companies and screw up a lot. But I always make it right. GaleForce likes this.

04-07-2013, 12:18 AM	#607 (permalink)
A.J@CarbonSignal Track Member Join Date: Feb 2011 Location: Dubai Posts: 581 Drives: '05 TT350z, '07 Z06 Rep Power: 16	There has been alot of screw ups from courier company with some kickplates reaching damaged for multiple times plus delays from our side too (need to admit I've been away for sometime) Be assured I will personally fix each and every issue on here in few hours once reach office. __________________ CarbonSignal Automotive *Facebook*

04-09-2013, 09:53 PM	#609 (permalink)
unborn Base Member Join Date: Feb 2013 Location: dallas Posts: 9 Drives: 09 Nissan 370z M6 Rep Power: 12	pm me please im interested in the pricing

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02-20-2013, 12:46 PM	#602 (permalink)
Huan'z Track Member Join Date: Apr 2010 Location: houston,texas Posts: 641 Drives: black 370z 7/AT. Rep Power: 16	Try to pm aj on Facebook! Sent from my iPhone using Tapatalk 2

03-27-2013, 11:27 AM	#604 (permalink)
Huan'z Track Member Join Date: Apr 2010 Location: houston,texas Posts: 641 Drives: black 370z 7/AT. Rep Power: 16	CS any update for my kick plates? Didn't hear anything from u guys. Sent from my iPhone using Tapatalk 2

04-05-2013, 11:22 AM	#605 (permalink)
Huan'z Track Member Join Date: Apr 2010 Location: houston,texas Posts: 641 Drives: black 370z 7/AT. Rep Power: 16	CS pls refund my money and here's my PayPal I.d huan_huynh@att.net thanks. Sent from my iPhone using Tapatalk 2

04-15-2013, 09:09 AM	#613 (permalink)
Huan'z Track Member Join Date: Apr 2010 Location: houston,texas Posts: 641 Drives: black 370z 7/AT. Rep Power: 16	Got refund from aj@CS. Thanks AJ! This kit is good and good fit. I personally recommend if whoever want this kit. Pls pm aj@cs. He one of the best customer service here in our forum. Thanks again for the refund and personally taking cares of the problem aj. Sent from my iPhone using Tapatalk 2