Irritated with dealer, what would you do?

Azathoth · 04-12-2010, 11:42 AM

Ask them, "How many vehicles can I damage on your lot before you call the police?" If they respond "1", ask them if you can borrow a phone to call the police.

They have two choices.: They can either fix your car or you'll call the police to report "Willful and Malicious Destruction of Personal Property". Those words are akin to saying "Fraud" to the F&I Guy. No car dealer likes it when the cops show up to arrest an employee.

They're already playing hardball with you. It's time to take it up a notch. the BBB and Attorney General are nice and fun, but they take months to resolve issues. The police can get stuff handled Now. Don't make idle threats. Follow up your words with Action.

Good Luck.

craniac24 · 04-12-2010, 11:58 AM

Quote:

Originally Posted by Azathoth

Ask them, "How many vehicles can I damage on your lot before you call the police?" If they respond "1", ask them if you can borrow a phone to call the police.

They have two choices.: They can either fix your car or you'll call the police to report "Willful and Malicious Destruction of Personal Property". Those words are akin to saying "Fraud" to the F&I Guy. No car dealer likes it when the cops show up to arrest an employee.

They're already playing hardball with you. It's time to take it up a notch. the BBB and Attorney General are nice and fun, but they take months to resolve issues. The police can get stuff handled Now. Don't make idle threats. Follow up your words with Action.

Good Luck.

Dude...relax. You don't need a .44 magnum to kill a fly. The dealer isn't playing hardball with him...he hasn't even told the dealership about the problem! If he went in there and politely informed the service manager what happened, I'm sure he would make every effort to make the situation right. You want to go in there with guns blazing and make threats about calling the police? Please...that's just sheer idiocy.

v8zracer260z · 04-13-2010, 09:50 PM

I agree this is best handled by talking to the service manager and if nesessary the general manager. If they don't resolve the situation then ask for the Nissan Corporate manager assigned to that dealership. If you keep going up the chain somebody will take action. You do not have to make legal theats to get action. A little preassure in the right direction will yeild the desired result of getting you car to the condition it was in before the dealership worked on it. I have personally used this method with great results. Often it does not have to leave the dealership personel to have the problem fixed. Just use their version of the chain of command. In the future carefully inspect your vehicle after repairs are performed even if it is just an oil change for any damage and immediately bring this to the attention of the service manager. This will often make resoluion much easier than after you have left the dealership. Hope this helps
Rick

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04-12-2010, 11:42 AM	#1 (permalink)
Azathoth Base Member Join Date: Mar 2010 Location: nowhere Posts: 58 Drives: nothing Rep Power: 16	Ask them, "How many vehicles can I damage on your lot before you call the police?" If they respond "1", ask them if you can borrow a phone to call the police. They have two choices.: They can either fix your car or you'll call the police to report "Willful and Malicious Destruction of Personal Property". Those words are akin to saying "Fraud" to the F&I Guy. No car dealer likes it when the cops show up to arrest an employee. They're already playing hardball with you. It's time to take it up a notch. the BBB and Attorney General are nice and fun, but they take months to resolve issues. The police can get stuff handled Now. Don't make idle threats. Follow up your words with Action. Good Luck.

04-13-2010, 09:50 PM	#3 (permalink)
v8zracer260z Base Member Join Date: Mar 2010 Location: Micanopy Posts: 124 Drives: 09 370Z blk touring Rep Power: 16	I agree this is best handled by talking to the service manager and if nesessary the general manager. If they don't resolve the situation then ask for the Nissan Corporate manager assigned to that dealership. If you keep going up the chain somebody will take action. You do not have to make legal theats to get action. A little preassure in the right direction will yeild the desired result of getting you car to the condition it was in before the dealership worked on it. I have personally used this method with great results. Often it does not have to leave the dealership personel to have the problem fixed. Just use their version of the chain of command. In the future carefully inspect your vehicle after repairs are performed even if it is just an oil change for any damage and immediately bring this to the attention of the service manager. This will often make resoluion much easier than after you have left the dealership. Hope this helps Rick