My clearcoat is blistering!!!

370Zsteve · 01-06-2010, 09:40 AM

Quote:

Originally Posted by pulpz

Should we spam his PM inbox until he responds???

Nah we'll just get into trouble. But no harm in bringing it up now and then.

flashburn · 01-06-2010, 11:24 AM

Give me a few, I'm writing up the saga now.

flashburn · 01-06-2010, 11:38 AM

Sorry guys, I actually meant to update the thread this week.

This whole thing has been a huge pain in the butt, but luckily it is almost over. After going back and forth with Nissan corporate for weeks just to try to get a date setup to have a technical specialist look at it, I got fed up and sent an email to a ton of people at the top of Nissan Corporate (CEO, board members, etc). A day later I get a call from someone at the Executive Corporate office. He was extremely apologetic and said that there is no reason why it should've taken this long to have someone look at it, and that my case file was a mess and that the person that was working on it has been removed from the case and I would no longer have to deal with them. He also said that he had talked with the service manager at the Tampa dealer and agreed that there was definitely a real problem with the car that needs to be addressed.

So a day later he calls me back, and has a date setup to have the specialist look at my car. On 12/9 the service manager came to my office in Orlando and picked up the car, and dropped off a crappy 06 Altima. The next day I get a call back from the Executive guy and he said that the specialists found that there was a factory defect with the paint, and that all of the metal parts would need to be repainted.

Of course I immediately objected and said that I didn't want to accept repainting a brand new vehicle because they failed to inspect the vehicle properly after it was painted at the factory. He said he would give me a call back on getting a replacement vehicle. He calls me back and says that after talking it over, they have denied doing a vehicle replacement and said legally all they have to do is repaint the vehicle, and thats simply all they cared about. They offered me as "goodwill" a 2 year maintenance contract on the car as well. They also agreed to repainting my bumper since it had many rock chips on it and I was supposed to get a clear bra installed on my front end but couldn't because I found this problem. Begrudgingly I accepted this deal, since I really didn't want to have to deal with trying to get a lawyer to get it resolved, I just wanted the damn car I paid for! Later I get a call saying that they are going to up the maintanence contract to 3 years.

So they were able to finally start work on the car on the week of the 21st. Because of the holidays it isn't scheduled to be finished until hopefully the end of this week. Oh, and I also allowed them to replace my hood so they could cut the old one in half and send half to Tennessee and the other half back to Japan so they can try to figure out what the hell went wrong. As of right now not a single person at Nissan has seen t his problem before. I sure did pick a winner!

So anyway, hopefully by the end of this week everything will be resolved and I can move on from this epic pain in the butt. I will say that the service manager at Ferman Nissan (Eric Green) has been extremely courteous and helpful in trying to resolve the situation. I really can't say the same about Nissan Corporate. Nissan Corporate has this rediculous system in place where the person assigned to your case NEVER actually answers the phone (literally), and only has to call you back every two days. So if you leave a message on Monday, they won't actually call you back until Wednesday, and then they will only try once that day, if they miss you, they will simply leave a message and you are stuck calling back, leaving a message and waiting another two days, f'ing stupid.

Anyway, I guess that's about it for now. I told you it was a f'ing saga!

Oh, and my car has to wear a damn bra for 2 months while I wait for the paint to cure before I can install a clear bra. *sigh*

kannibul · 01-06-2010, 12:46 PM

Quote:

Originally Posted by flashburn

Sorry guys, I actually meant to update the thread this week.

This whole thing has been a huge pain in the butt, but luckily it is almost over. After going back and forth with Nissan corporate for weeks just to try to get a date setup to have a technical specialist look at it, I got fed up and sent an email to a ton of people at the top of Nissan Corporate (CEO, board members, etc). A day later I get a call from someone at the Executive Corporate office. He was extremely apologetic and said that there is no reason why it should've taken this long to have someone look at it, and that my case file was a mess and that the person that was working on it has been removed from the case and I would no longer have to deal with them. He also said that he had talked with the service manager at the Tampa dealer and agreed that there was definitely a real problem with the car that needs to be addressed.

So a day later he calls me back, and has a date setup to have the specialist look at my car. On 12/9 the service manager came to my office in Orlando and picked up the car, and dropped off a crappy 06 Altima. The next day I get a call back from the Executive guy and he said that the specialists found that there was a factory defect with the paint, and that all of the metal parts would need to be repainted.

Of course I immediately objected and said that I didn't want to accept repainting a brand new vehicle because they failed to inspect the vehicle properly after it was painted at the factory. He said he would give me a call back on getting a replacement vehicle. He calls me back and says that after talking it over, they have denied doing a vehicle replacement and said legally all they have to do is repaint the vehicle, and thats simply all they cared about. They offered me as "goodwill" a 2 year maintenance contract on the car as well. They also agreed to repainting my bumper since it had many rock chips on it and I was supposed to get a clear bra installed on my front end but couldn't because I found this problem. Begrudgingly I accepted this deal, since I really didn't want to have to deal with trying to get a lawyer to get it resolved, I just wanted the damn car I paid for! Later I get a call saying that they are going to up the maintanence contract to 3 years.

So they were able to finally start work on the car on the week of the 21st. Because of the holidays it isn't scheduled to be finished until hopefully the end of this week. Oh, and I also allowed them to replace my hood so they could cut the old one in half and send half to Tennessee and the other half back to Japan so they can try to figure out what the hell went wrong. As of right now not a single person at Nissan has seen t his problem before. I sure did pick a winner!

So anyway, hopefully by the end of this week everything will be resolved and I can move on from this epic pain in the butt. I will say that the service manager at Ferman Nissan (Eric Green) has been extremely courteous and helpful in trying to resolve the situation. I really can't say the same about Nissan Corporate. Nissan Corporate has this rediculous system in place where the person assigned to your case NEVER actually answers the phone (literally), and only has to call you back every two days. So if you leave a message on Monday, they won't actually call you back until Wednesday, and then they will only try once that day, if they miss you, they will simply leave a message and you are stuck calling back, leaving a message and waiting another two days, f'ing stupid.

Anyway, I guess that's about it for now. I told you it was a f'ing saga!

Oh, and my car has to wear a damn bra for 2 months while I wait for the paint to cure before I can install a clear bra. *sigh*

When you get your car back, stick it in your garage and don't touch it for those 2 months. Don't give them any reason to deny the claim if it happens again.

That said, it's not that big of a deal for them to repaint your car. It'll look as good or better than new, and with it being the same color, there won't be any reason for depreciation...as least as far as I can see for there being any reasons...

juicybusa · 01-06-2010, 12:54 PM

If you haven't signed an agreement don't until they agree to remimburse you for the diminshed value of your vehicle. Spend a few bucks for an attorney to write a letter.

FuszNissan · 01-06-2010, 01:03 PM

I would do a custom color, like lambo orange.

kannibul · 01-06-2010, 01:16 PM

Maybe I missed it, but does the OP have any pictures of the bad paint?

I've been reading that it kind of looks like sap, but it's not on the paint, but under it, like there was something on the car when they painted it.

I've noticed a spot on mine the other day, and just figured it was a minor paint flaw.

That said, I also have a spot that looks like a hair in/under the paint near the rear spoiler.

Hmm...

flashburn · 01-06-2010, 01:18 PM

Quote:

Originally Posted by kannibul

Maybe I missed it, but does the OP have any pictures of the bad paint?

I've been reading that it kind of looks like sap, but it's not on the paint, but under it, like there was something on the car when they painted it.

I've noticed a spot on mine the other day, and just figured it was a minor paint flaw.

That said, I also have a spot that looks like a hair in/under the paint near the rear spoiler.

Hmm...

No pictures, with my camera I wasn't able to get a photo of the issue. The service manager does have some, I'll see if he can send them to me.

It looked like slight bubbling underneath the clearcoat. It only happened on the metal surfaces, but was on every one.

flashburn · 01-06-2010, 01:19 PM

Quote:

Originally Posted by kannibul

When you get your car back, stick it in your garage and don't touch it for those 2 months. Don't give them any reason to deny the claim if it happens again.

That said, it's not that big of a deal for them to repaint your car. It'll look as good or better than new, and with it being the same color, there won't be any reason for depreciation...as least as far as I can see for there being any reasons...

Yeah, I won't be doing that. I do have to get to work after all.

The paint work does come with a lifetime warranty from the dealer though.

iceman21_23 · 01-06-2010, 01:20 PM

i had paint defects on my rear bumper looked like black overspray on my red car, nissan simply repainted it and i haven't had a problem since.

flashburn · 01-06-2010, 01:21 PM

Quote:

Originally Posted by FuszNissan

I would do a custom color, like lambo orange.

I actually did think about asking for a custom color, but since it wasn't an entire repaint, I didn't even want to try to ask for that, since I knew it would get shot down.

FuszNissan · 01-06-2010, 01:24 PM

#1 Rule in sales, you will never know unless you ask.
I am glad that they stepped up and took care of you. Nissan doesn't have the best customer complaint center.

juicybusa · 01-06-2010, 02:03 PM

Quote:

Originally Posted by kannibul

When you get your car back, stick it in your garage and don't touch it for those 2 months. Don't give them any reason to deny the claim if it happens again.

That said, it's not that big of a deal for them to repaint your car. It'll look as good or better than new, and with it being the same color, there won't be any reason for depreciation...as least as far as I can see for there being any reasons...

Gotta disagree, the first appraiser that puts a paint thickness tester on it and looks at the paint edges will bust the value down big time!!!!!!!!!!

dad · 01-06-2010, 02:05 PM

Quote:

Originally Posted by juicybusa

Gotta disagree, the first appraiser that puts a paint thickness tester and looks at the paint edges will bust the value down big time!!!!!!!!!!

Why?

juicybusa · 01-06-2010, 02:14 PM

Many reasons, some legitimate as most people shy away from late model expensive cars that don't have a clear car- fax. And in very general terms a dealership paint job is not as good as a correct factory paint in either appearance or durability.

01-06-2010, 11:38 AM	#93 (permalink)
flashburn A True Z Fanatic Join Date: May 2009 Location: Central Florida Posts: 1,884 Drives: '12 Corvette GS 6M Rep Power: 18	Sorry guys, I actually meant to update the thread this week. This whole thing has been a huge pain in the butt, but luckily it is almost over. After going back and forth with Nissan corporate for weeks just to try to get a date setup to have a technical specialist look at it, I got fed up and sent an email to a ton of people at the top of Nissan Corporate (CEO, board members, etc). A day later I get a call from someone at the Executive Corporate office. He was extremely apologetic and said that there is no reason why it should've taken this long to have someone look at it, and that my case file was a mess and that the person that was working on it has been removed from the case and I would no longer have to deal with them. He also said that he had talked with the service manager at the Tampa dealer and agreed that there was definitely a real problem with the car that needs to be addressed. So a day later he calls me back, and has a date setup to have the specialist look at my car. On 12/9 the service manager came to my office in Orlando and picked up the car, and dropped off a crappy 06 Altima. The next day I get a call back from the Executive guy and he said that the specialists found that there was a factory defect with the paint, and that all of the metal parts would need to be repainted. Of course I immediately objected and said that I didn't want to accept repainting a brand new vehicle because they failed to inspect the vehicle properly after it was painted at the factory. He said he would give me a call back on getting a replacement vehicle. He calls me back and says that after talking it over, they have denied doing a vehicle replacement and said legally all they have to do is repaint the vehicle, and thats simply all they cared about. They offered me as "goodwill" a 2 year maintenance contract on the car as well. They also agreed to repainting my bumper since it had many rock chips on it and I was supposed to get a clear bra installed on my front end but couldn't because I found this problem. Begrudgingly I accepted this deal, since I really didn't want to have to deal with trying to get a lawyer to get it resolved, I just wanted the damn car I paid for! Later I get a call saying that they are going to up the maintanence contract to 3 years. So they were able to finally start work on the car on the week of the 21st. Because of the holidays it isn't scheduled to be finished until hopefully the end of this week. Oh, and I also allowed them to replace my hood so they could cut the old one in half and send half to Tennessee and the other half back to Japan so they can try to figure out what the hell went wrong. As of right now not a single person at Nissan has seen t his problem before. I sure did pick a winner! So anyway, hopefully by the end of this week everything will be resolved and I can move on from this epic pain in the butt. I will say that the service manager at Ferman Nissan (Eric Green) has been extremely courteous and helpful in trying to resolve the situation. I really can't say the same about Nissan Corporate. Nissan Corporate has this rediculous system in place where the person assigned to your case NEVER actually answers the phone (literally), and only has to call you back every two days. So if you leave a message on Monday, they won't actually call you back until Wednesday, and then they will only try once that day, if they miss you, they will simply leave a message and you are stuck calling back, leaving a message and waiting another two days, f'ing stupid. Anyway, I guess that's about it for now. I told you it was a f'ing saga! Oh, and my car has to wear a damn bra for 2 months while I wait for the paint to cure before I can install a clear bra. sigh Last edited by flashburn; 01-06-2010 at 11:42 AM.

01-06-2010, 01:03 PM	#96 (permalink)
FuszNissan A True Z Fanatic Join Date: May 2009 Location: St. Louis Posts: 14,275 Drives: Pure Sex Rep Power: 542	I would do a custom color, like lambo orange. __________________ Mods: Too Many to list! LouFuszNissan ZDAYZ 2012

01-06-2010, 01:24 PM	#102 (permalink)
FuszNissan A True Z Fanatic Join Date: May 2009 Location: St. Louis Posts: 14,275 Drives: Pure Sex Rep Power: 542	#1 Rule in sales, you will never know unless you ask. I am glad that they stepped up and took care of you. Nissan doesn't have the best customer complaint center. __________________ Mods: Too Many to list! LouFuszNissan ZDAYZ 2012

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Clearcoat coming off? HELP!	corbin09	Exterior & Interior	6	07-22-2009 10:37 AM

01-06-2010, 11:24 AM	#92 (permalink)
flashburn A True Z Fanatic Join Date: May 2009 Location: Central Florida Posts: 1,884 Drives: '12 Corvette GS 6M Rep Power: 18	Give me a few, I'm writing up the saga now.

01-06-2010, 12:54 PM	#95 (permalink)
juicybusa Base Member Join Date: Jul 2009 Location: kentucky Posts: 24 Drives: na Rep Power: 15	If you haven't signed an agreement don't until they agree to remimburse you for the diminshed value of your vehicle. Spend a few bucks for an attorney to write a letter.

01-06-2010, 01:16 PM	#97 (permalink)
kannibul A True Z Fanatic Join Date: Jun 2009 Location: Jenks, OK Posts: 2,281 Drives: 370z Touring/Sport Rep Power: 266	Maybe I missed it, but does the OP have any pictures of the bad paint? I've been reading that it kind of looks like sap, but it's not on the paint, but under it, like there was something on the car when they painted it. I've noticed a spot on mine the other day, and just figured it was a minor paint flaw. That said, I also have a spot that looks like a hair in/under the paint near the rear spoiler. Hmm...

01-06-2010, 01:20 PM	#100 (permalink)
iceman21_23 Track Member Join Date: Jan 2009 Location: league city, tx Posts: 757 Drives: 09' Solid Red 370z Rep Power: 17	i had paint defects on my rear bumper looked like black overspray on my red car, nissan simply repainted it and i haven't had a problem since.

01-06-2010, 02:14 PM	#105 (permalink)
juicybusa Base Member Join Date: Jul 2009 Location: kentucky Posts: 24 Drives: na Rep Power: 15	Many reasons, some legitimate as most people shy away from late model expensive cars that don't have a clear car- fax. And in very general terms a dealership paint job is not as good as a correct factory paint in either appearance or durability.