My clearcoat is blistering!!!

Modshack

I didn't say it wasn't....I just said that negotiating like an A$$hole was out of line. You're the one promoting this approach. Your style and mileage may vary obviously, but if I were on the other end of a screamer (and yes, I have been), he'd get my minimum effort......People that are willing to work with you to resolve the issue for both parties typically come out on the winning side..

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370Zsteve

I suppose I should caveat that you don't go in their screaming like an a-hole, you go in and say, politely but firmly, "this is what I want, I bought a new car, it is damaged". As for minimum effort, well, "The customer is always right". Old saying but never more valid than today.

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SOLD MY Z MARCH 2018 - another Core OG moves on - new ride 2019 Z Corvette Grand Sport - no mods necessary but already have eyes on HFC and intakes LOL IT NEVER ENDS.

Modshack

Part of what spawned the "Entitlement" generation...
(That's not a compliment if you fall into that category)

If you've ever been in retail, you know the customer is NOT always right... Sometimes you just need to smile and pretend he is...Other times you need to say no to opportunistic BS that many consumers pull these days......Stuff that ends up costing legitimate customers Money in the end..

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370Zsteve

LOL, no. where is the "entitlement" in demanding what you paid (a lot of $$$) for? Are you not entitled to get what you paid for?

In this day and age, if you want your company to succeed, you go overboard to please your customer. My wife and I own two businesses. If we didn't put customer service as our number one priority, we'd be out of business in a month. For example, my wife's is an interior designer. I can't tell you how many times I've refused shipments of furniture due to damage in transit (most comes from China and Far East, of course).

I think the OP is a young guy, and I also think he's been intimidated by the service manager of that dealership. I also think he will go the repaint route!

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SOLD MY Z MARCH 2018 - another Core OG moves on - new ride 2019 Z Corvette Grand Sport - no mods necessary but already have eyes on HFC and intakes LOL IT NEVER ENDS.

kannibul

Take this example...you said your wife is an interior designer.

Say that someone chooses all the colors they want for thier house, then leaves on vacation while the remodeling is being done.

You do everything right.

They come back, and next thing you have is someone in your face yelling about how their carpet is 2 shades lighter than what they wanted, and the pattern isn't right, and it conflicts with the paint for the walls and your a jack--- for not doing it right...

vs

Someone saying, hey, this and this and this aren't what I expected, what can we do to resolve this?




The thing to note here, is that the dealer didn't do anything wrong - it's not their fault the paint isn't right. Same with my example, you filled the customer's order to their specs, and they didn't like it or didn't account for how different lighting changes the shades of colors...

370Zsteve

heh, I completely agree. Not the dealership's fault. Nissan's problem.

I can't tell you how many times people have issues with things they bought from my wife. And how many things have been returned. Suppliers are always willing to take them back. Although no way would carpet and painting get done without the owner onsite and me with a signed order in my pocket ok'ing the colors. lol, no way

__________________
SOLD MY Z MARCH 2018 - another Core OG moves on - new ride 2019 Z Corvette Grand Sport - no mods necessary but already have eyes on HFC and intakes LOL IT NEVER ENDS.

370Zsteve

Subscribing for updates

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SOLD MY Z MARCH 2018 - another Core OG moves on - new ride 2019 Z Corvette Grand Sport - no mods necessary but already have eyes on HFC and intakes LOL IT NEVER ENDS.

Modshack

Once again THAT IS NOT WHAT I SAID and again, you missed my point on this (read the quote of yours I was responding to). I'm done.

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Steal my car! (SOLD)...Now Porsche Cayman S
Oil Cooler DIY: Here!