First problem with my 2010

roplusbee

In this case the OP had an issue with his vehicle and it was repaired under warranty. No one has any idea why the failure occurred, but they are quick to push the blame on the company. The OP said he had a lot of problem free miles in 2 other vehicles from the same company and now all of a sudden we have a deal breaker in everyone's opinion? He got good Customer Service if you ask me. Fixed for free........

I really feel that most of the responses in this thread have been off-topic AND way off the meter, but whatever!

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Joepro

Ya most everyone missed my point, it has nothing to do with service or dealers, but the fact people want to write off and condemn a product or manufacturer because something broke, big deal, it happens. This happens all the time, Galaxy phones are crap, Iphones are crap, this brand is crap, some of them may in fact be crap, but most are not, if you knew the amount of stuff most car companies gave away(the good ones anyway), you would be astounded, however, the joke is on the customer, how do you think the manufacturer pays for all the parts and service they give away, oh, what, msrp prices when up another 1k, bingo.

In this case your enemy can be your best friend, I can tell each and everyone of you how to deal with service advisors, I am one, and btw, darn good at it I might add, the most difficult part of this job is the people, which I have taken extensive psychology classes(some required by my manufacturer other during my masters studies) to deal with the different personality types, you really want help from a service advisor, who better not to ask that a service advisor? We are people, and people need a place to vent the OP did just the trick, I felt great at work today! Even offered to call the manufactuer for a customer that thinks they have rust between their clear coat and paint on the trunk of their car, see I am a nice guy.

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