Uprev problems

Wilson2608

Hello, my name is Austin Wilson and I'm really hoping someone can help me out. I bought a cable used from a fellow member and last he remembers the cable was in working order. For some reason, no matter what I do the car will not connect to the laptop. It doesn't even give me the option as if the cable isn't making a connection. I've used 3 different computer (with windows 7, 8 and 10) and uninstalled and reinstalled the uprev software on each computer. I've also made sure the software is up to date. The computer recognizes that my cable plugs in because it makes the noise. I also know that my obd2 slot is getting power because my Bosch scan tool works fine. Please any help is appreciated this issue has really gotten under my skin.

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Stillen G3, z1 Intake Manifold, Stillen Headers, Z1 HFC's, Stillen Catback. 330whp 267 ft- lbs tuned at Z1 motorsports.