Originally Posted by INFmstrTech

There’s a couple of ways we contact Infiniti/Nissan. One way-the quick way is just a secure ‘chat’ with Techline. We don’t provide a vin, just a question with model and year. This yields good results for one time issues. The other way-this car is broke and I need help way.. is creating a Techline case with all your info, test results, data recordings, pictures, videos and supporting documentation to help resolve the incident. There’s so much that the manufacturer doesn’t tell us about changes they make To programming, parts and production.