I've had them for 5 years now for auto, renter's, and life. I made our payment using the same info that's been in the system for 5 years and all of a sudden, they say my bank returned it for an invalid account number. They can't look up the account number on their end so I can verify it and I've been locked out of my details online. My bank, of course, shows nothing against my account and no returned items. So now I must pay what I originally intended, plus the current month, plus a reinstatement fee. I also have to wait 3-5 days to hear back from accounting to verify what information they used to run the payment.