Nissan 370Z Forum - View Single Post

Matt · 11-17-2009, 01:23 PM

And let me tell you, Mike and Zenclosures showed me possibly the best customer service I've ever had the pleasure of dealing with.

I placed an order online for a dual 10" enclosure, and after a little more reading (and talking with Big/Matt) decided to go with a single 10" enclosure for my IDQ10V3. So I had to call Zenclosures and change my order. Pain in the arse, right?

Nope.

I called and spoke with Mike, the owner I believe. He asked about what I wanted, what music I liked, and what car I had. He then gave me some advice based on that and a couple options.

I told him I was going with an IDQ10v3 and he instantly told me about the larger mounting diameter of the sub (9.6" instead of the common 9.16"). He also researched, while on the phone, the displacement of the sub and the recommended "audiophile" air space for the sub, which was 1.11 cubic ft. He's going to take a 12" enclosure and adjust the box and mounting diameter specifically for this sub...and still deliver the sub to my house before the end of the week.

Mike spent about 35 minutes answering and asking questions with me. Another line was ringing nearby, yet all of his attention was on me for the duration of the call.

A+++++ service, and I'm sure the quality of the product will be as well. Thanks Mike!

P.S. If you order from this company, don't forget your discount code listed in their sponsor section of the forum!

11-17-2009, 01:23 PM	#1 (permalink)
Matt A True Z Fanatic Join Date: Oct 2009 Location: Augusta, GA Age: 41 Posts: 1,680 Drives: 2010 Avalanche LT Rep Power: 18	Just got off the phone with Zenclosures And let me tell you, Mike and Zenclosures showed me possibly the best customer service I've ever had the pleasure of dealing with. I placed an order online for a dual 10" enclosure, and after a little more reading (and talking with Big/Matt) decided to go with a single 10" enclosure for my IDQ10V3. So I had to call Zenclosures and change my order. Pain in the arse, right? Nope. I called and spoke with Mike, the owner I believe. He asked about what I wanted, what music I liked, and what car I had. He then gave me some advice based on that and a couple options. I told him I was going with an IDQ10v3 and he instantly told me about the larger mounting diameter of the sub (9.6" instead of the common 9.16"). He also researched, while on the phone, the displacement of the sub and the recommended "audiophile" air space for the sub, which was 1.11 cubic ft. He's going to take a 12" enclosure and adjust the box and mounting diameter specifically for this sub...and still deliver the sub to my house before the end of the week. Mike spent about 35 minutes answering and asking questions with me. Another line was ringing nearby, yet all of his attention was on me for the duration of the call. A+++++ service, and I'm sure the quality of the product will be as well. Thanks Mike! P.S. If you order from this company, don't forget your discount code listed in their sponsor section of the forum! __________________ "Any man who can drive a 370z while kissing a pretty girl is simply not giving the Z the attention it deserves." Albert Einstein....modified.