While the quality of the tech is important, it's not the only factors. If I were the service manager, I would be firing these two because the pose an INSURANCE LIABILITY. sure, the techs are insured in case something happens on a diagnosis drive. They are NOT insured to take the customers car to lunch. So if something had happened in that parking lot, it'd be on the dealership to pay for damages. I'd fire their asses just for that.
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