Z1
 

Anybody ever had a issue with the costumer service of Z1?


My situation I ordered the S-tune side skirts 29 May 2013. About 2 weeks after I log on the website and it says contact costumer. So I call Z1 being I am deployed and the number they have on file is cut off while I am overseas. I asked about my order and they say they are trying to locate a set in the good o US of A. I was ok with this being I will not be able to drive my car or install anything until August. Well another couple of weeks go by and I decide to call them again to check on order. They mentioned they supposedly received a set in but came in damaged. I was like you got to be kidding me. I was ok cool no problem I will wait. Well July rolls around and I start to wonder if I will ever get a ETA for this item. I called and Z1 said they are placing a order with Nissan in Japan to get these items and could take 4-6 weeks to produce. I decided through email that it is no longer worth the wait. They mentioned through email they will cancel the order and give me 560.00 dollars credit being I already paid for the item. Ok awesome. Well I sent them a email and told them go ahead and send me the Z1 HFC's and ill credit the rest. Well after multiple emails I never received anything back. No credit has been issued the order still says contact customer So I attempt to call them multiple times but being 8 hours ahead it makes it difficult with work and sleep. Just wanted to see if anybody else had a issue with Z1.

This has been put in the vendors section so they can reply, And members chime in on their service which up to now? Has been pretty good.

I have only purchased small items but Shanna always sends an email checking on it and my satisfaction w the product, shipping times etc....your problem confuses me.

I've had numerous transactions go very smoothly with them. Never a single issue.

I have ordered close to 3K worth of stuff from them and never had a issue..

This is my 10th order or so with them and also spent 1000's of dollars with them. Usually no issue! Very smooth transaction. But this order has left a sour taste in my mouth. I just wanna see my account have a credit and my order of HFC be sent out. But it just seems like the email department is lacking in personal to operate and email back to me in a timely manner.

And I am not bashing Z1 I just hope the person who monitors this forum for them emails me and gives me some answers or updates.

I've also ordered numerous items from Z1, mostly when I was stationed in Germany, and never had issues. Although there was a time when the extended studs I purchased were missing from the box. I called them and they immediately shipped the missing items.

Why don't you just call them?

I've had a few transactions with them. Service is A1.

I work while everyone in America is awake. I get off and everyone in America is off.

I have to rely on crappy Internet in Kuwait to connect me through Skype to Z1. So it makes its tough to do working 7 days a week. So I rely on e-mail.

Ohhhhhhh... I'm sorry, I didn't know!

In any case, thanks for your service!!! I really appreciate it!!!


And I think PM'ing them is the next best bet, but without Dustin, not sure how quickly your PMs will be replied to

I have only ordered from Z1 once, but probably won't again. I posted the following in response to another member that had a similar problem to mine, and as far as I know it was never resolved either.

I realize that these are relatively minor in comparison to the OP's order, but the way I figure is if they won't do much for such a small item, I won't trust them with anything major.

Same experience here. Always been great....:tiphat:

I can help you if you would like (?).
Just pm me...