Bad 1st impression with Z1 Motorsports
 

I sent Dustin a PM to see if they would match the Z store's price on K&N filters for my Z.

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Reply:
John,
Definitly, I can match Z Store's price no problem. I do have these in stock, so I can ship them the same day that you order.

Let me know sir!

By the way, are you planning on attending Z Con 2010 in Nashville?

Dustin
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I call up to their sales department to place my order...spoke with their sales/part manager...just to be told that they discussed "the match" and they weren't willing to match it. WTF? :shakes head:

I understand your frustration, but they are a forum sponsor and they seem to be a reptutable place, and its really not fair to make negative posts about them over $15. If you really wanted to get the price match, you should have just asked them to have dustin call you back. Now they're not going to help you, nor should they, after you bash them over $15. again, i understand your frustration, but sometimes there are miscommunications, but lets get real here, its not like you're dealing with a TT install, and they are charging you 10k instead of 7k, its $15 difference on an air filter.

dude, can I get pics??

I've had pleasant experiences contacting Dustin.

Did you try asking for Dustin when you called?

And if they can't match, what's the big deal? Why not buy from Z Store in that case?

Awesome first post... really setting the bar high for yourself.

Did you talk to Dustin on the phone? That might help when asking for forum deals... Their sales/parts manager may not be 100% full up on all the specials they run on all they forums they are a sponsor of.

Have heard nothing but good things about Z1. You might want to reconsider, and instead post an apology thread after receiving your filters at the normal price... :ugh2:

I go out to Z1 at least once every 2 weeks to either get things done on my car or just hang out. I have to say that all of the guys at the shop are stand guys, including the owner. I would suggest that if Dustin is the one you spoke to, to wait for him to respond. You have it in writing that they will match the price so there's no reason for Z1 not too. Definitely not over $15.

I know for a fact that Z1 has done work for many customers without charging them, so it's about customer relationships and service for them than it is about the bottomline. They know that happy customers will keep coming back and bring friends with them.

I will speak to John at Z1 and make sure that Dustin contacts you soon.

Actually, the price difference is $30 (2 filters)

Yes, I did ask for Dustin. I asked the sales manager if I needed to speak with Dustin directly for a price match. He asked me which product the match was for and I told him the filters. He told me Dustin and himself just talked about that particular match and that he told Dustin they wouldn't do it. He couldn't understand why Dustin would tell me that they could.

I'm not sure why you're trying to bash me because I shared a shopping experience that happened to be negative. I didn't condemn them, nor say never buy from them, just shared some of my frustration over a potential first purchase...just as you mentioned the "impression" my first post made on you, a company only has one opportunity to make a first impression on a new customer.

John,
I appologize for the confusion. I am not entirely sure who you spoke with, but we have over 20 employees here (all of which answer phones). I went directly to the owner [over the parts/sales manager] regarding the price match on these filters and did get it approved. Since I was working with you directly on this special case, there were only 1 or 2 people who knew about the inquiry.

I would be more than happy to honor the price on these filters. If you would, give me a call here at the shop. My direct extension is x309.

Dustin

770 838 7777 x309

It does not sound like you gave the company a chance to rectify the situation buddy. You spoke to somebody other then Dustin. If you spoke to Dustin and he told you that he couldn't after stating he would, I could understand. It sounds more like your being impatient then anything else. I promise you that Dustin will contact you within the hour. You spoke to a general person in the shop. Just a word of advice if you care, it's always best practice when you're getting a discount or just purchasing anything to speak to the same person.

I will end by saying this. The same way you're free to say anything you want about Z1 based on your experience with them, people have the same freedom to judge your reaction. Just a thought.

You spoke with Bryan in this case. I will discuss the issue of him not transfering you to me, as you requested, immediately.

Dustin is great! I sent him a PM over the weekend and BAM this morning I had it back...

I would have tried to PM him back before I started this up...

I also understand there side of it... I might call them up today and say Dustin wanted to give me a free Big brake kit:stirthepot:

What do you think Dustin???

See? This is what I'm on about. This guy is responsive and stand-up, and you should have spoken to him (not entirely your fault br0). :tup:

Dustin is a SWEETHEART (as witnessed @ ZDayZ) :D

O this is why AK gave us :supergay:


and


:superghey:

So what you're saying is you didn't speak to Dustin on the phone, that explains that part...

For starters your not sharing a shopping experience because you didn't purchase anything from them at the time your describing. Your basically :mad: cause someone told you one thing, you talked to someone else and got told a different story. So now you're talking about an entire company when it simply came down to miscommunication between co-workers who deal with different issues.

If you sent them a PM to request the deal, why did you when getting another story not reply to Dustins PM with the :wtf: Why did you come on here in their section and write this without even giving them the benefit of the doubt that it was a mistake...

^^^ /rant

Currently Active Users Viewing This Thread:
"""Dustin@Z1, John@Z1, bryan@Z1, Z1motorsports """

:roflpuke2: :roflpuke2: :roflpuke2: :roflpuke2: :roflpuke2:

And you think the members of this site are going to take your back???

Z1 ftw

The reason for the four of us watching this post is due to the fact that we take any and all customer relations matters seriously. We will do anything we can to correct a situation and to ensure that the customer is taken care of.

Dustin

I will take note of this though, if I ever need something from Z1, I won't call them first, I'll simply put them on blast and get 4 Z1 represenatives in my thread. :tup:

:tup: Top Notch :tup:

To OP: This is why you PM first, PM second, Blast third...

These are a good group of guys, and your experience wasn't something that couldn't be easily solved through talking to the Same person throughout the ordeal. And I'm fairly certain even after this they will still honor the deal you previously aquired.

I've said some nice and positive things already about Dustin and Z1.

This last one is gratis, too. You guys obviously care if you're reading this.

Meow, any further shado positivity will cost you something, at minimum a tshirt, at most some cheap parts. :D Just kiddin'

An unnecessary public vendor burn on a menial matter that should have been handled between the OP and the vendor. We have so little vendors for the 370Z out there available to 370Z owners that it is troubling to read this.

Whoops, I was not logged in....

I am the Sales Manager. Bryan is the Purchasing Manager. Dustin is ... well just a "Sweetheart". Bryan's focus is that we profit from all sales (reason for denying the price match). He knows what we pay for everything and has a profit goal in his head for everything. Basically if it is a positive number it is Bryan's friend. In this instance the number Bryan was presented did not equal the goal in his head so he denied it.

Dustin would have had it approved just like he said he would in the PM.

Good on you guys! :tup:

It's easy for everyone to sit and judge how they would have reacted...but I feel like everything I did was inline with what most of you would have done. I asked for Dustin first...not there, so I asked if the person I spoke with was able to do price matches...the person had knowledge of my specific price match in question and chose to spoke as an authoritative source for Z1. The person said Z1 was unable to match that and not sure why Dustin told me they could.

With that being said, the title of the post was "bad 1st impression...". It wasn't don't ever buy from Z1 Motorsports. I'm sure I will place an order with them along the way. They have a lot of inventory and shipping would be speedy to my location. I will take responsibility for not giving Dustin a chance to rectify the situation before I made my post. In the same token, the parts manager could have alleviated my post by transferring me to Dustin when I first asked for him. If not at first request, at the least after I told him Dustin sent me a message stating they could match the price.

Dustin - I do appreciate your willingess to honor the match. Unfortunately, I placed the order elsewhere earlier in the day.

John

I think we need to call the WAAAMbulance for the OP.

LOL

Ok well /end thread. No one cares..............


Z1 I know you guys care but the rest of the world is now looking past this without blinking

Meh, I love to hate vendors, but this is a non issue.

+1!!!!! Cry about it OP!

1. Because he wasn't Dustin. That's already been discussed.

2. Then continuing on about it is unnecessry, we'll chalk this one up to miscommunication and leave it as such.

3. As you just said in your post, he wasn't there, so how could he...

4. More proof to the contrary to this thread..

5. Then why even make this thread to smear Z1's name unless your just :mad: you didn't get what you wanted how/when/where you wanted it.

Chris = love :yum:

If I wasn't a rep whore and hadn't given out all my rep for the day, I would have given you rep right there!

This thread has had the opposite effect of which it was intended, I actually want to do business with Z1 now.

haha! me two, good thing is, they have lots of products!! :roflpuke2:

Make sure to tell Caravan not to buy from them then :bowrofl:

If you already chose to go with another vendor, why take the time to ruin the reputation of Z1? As you may have noticed, your thread ended up doing the completely opposite of what it was intended. Frankly, you sound like an unhappy child who did not get his way. All of this for $15? These vendors deal with a lot of customers, all wanting what they want, when they want it. If sure if the shoe was on the other foot you would have wanted the benefit of the doubt. After posting this, you had the nerves to say that, I'm sure I will place an order with them along the way. They have a lot of inventory and shipping would be speedy to my location.

Maybe you should try to read some of the Berk thread to see what poor customer service means, and still those customers have chosen to be patient. I've known the guys at Z1 for over 5 yrs and the satisfaction of their customers is the most important to them.

This was a case of an impatient customer, not poor customer service.

:iagree:

I'm sure we could add another 5 previous vendors/companies whose customer service was beyond exisitance... Z1 not being a single one of them.

You're not the only one, OP, that's had a bad experience with Z1.

Although, I gotta say, Dustin is a cool dude...

Why did you quote me? lol

Love this thread