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Nissan 370Z Forum (http://www.the370z.com/)
-   Wheels & Tires (http://www.the370z.com/wheels-tires/)
-   -   Beware Forgestar (My personal story) (http://www.the370z.com/wheels-tires/9977-beware-forgestar-my-personal-story.html)

frost 02-21-2010 11:55 AM
Quote:
Originally Posted by BLUESLATE (Post 410730)
Okay, so I don't understand why people are being so offensive about this ordeal. So iForged ****** up on their first order... and took them 6 months to get things right, but so what? Every company makes mistakes, and they are in business for making money, not offering charity funds. OP, you basically got what you wanted in the end (changed color and canceled pin striping), and you're still complaining? I mean, what if you got the perfect set with gloss black and white gettho pin striping in the first place? Would you have been happy with that? Hell no. On top of that, iForged could have just refused to sell the second set to you at discounted price and take those back from you although it could be disadvantageous to them. You got an extra set of wheels at a discounted price AND changed color AGAIN on your own to keep them. Finally, you're selling the flat black one that you originally ordered because they don't look good anymore?

And what's with all the bandwagon jumpers here? Suing them? Are you ******* kidding? Who the **** are you talk about suing? Are you the victim here? Man... I just don't get people these days.

To conclude, I'm sorry OP that you were hassled for a long time for this whole ordeal, but I hope you should be happy with the results since you have changed color decision total of THREE times, and got your second set for dirt cheap. For rest of the people who's bad mouthing a company who at least tried to step up to resolve the issue, you all should take a hand full of chill pills and grow up.

Sorry for waking up the dead thread. lmao
If everyone else seems upset about what happened, and you're the only one doesn't think it's a big deal, maybe some self evaluation is in order. There is an old saying that goes something like: If you have a problem with one person, it's probably them. If you have a problem with many people, it's probably you.

kdoske 02-21-2010 12:25 PM
Quote:
Originally Posted by frost (Post 411013)
If everyone else seems upset about what happened, and you're the only one doesn't think it's a big deal, maybe some self evaluation is in order. There is an old saying that goes something like: If you have a problem with one person, it's probably them. If you have a problem with many people, it's probably you.
:owned:

shumby 02-21-2010 01:18 PM
point to frost

Togo 02-21-2010 02:22 PM
Quote:
Originally Posted by frost (Post 411013)
If everyone else seems upset about what happened, and you're the only one doesn't think it's a big deal, maybe some self evaluation is in order. There is an old saying that goes something like: If you have a problem with one person, it's probably them. If you have a problem with many people, it's probably you.
:iagree:

Togo 02-21-2010 02:23 PM
Quote:
Originally Posted by Caravanshaka (Post 411001)
Did you read how many times they fed me bullshit? Did you notice that after ALL of the hassle I got, the guy that runs everything told me he'd personally inspect the wheels before shipping then they came in not even matching?

Yes, they made it right in the end, and I did edit post #2 to say that, but it took me complaining for weeks on end to even get them to replace the first set. They originally wanted me to send the wheels back at MY expense and just give me a refund. THEY suggested to go to an 11" wide wheel in back for the second set, and the reason I didn't get the pinstripe was because the first set was chipping in the first week of having the wheels on.

Right, so I bought the original wheels at a discount. I had to refinish them to sell them and didn't make anything off of it. I just got the opportunity to try a bronze color vs the matte black to see which I liked better and sold the ones I didn't like as much with my car. I saved them the hassle of paying shipping back to them and refinishing and selling them used.

Now, after all of this, why would you expect me to recommend the company? Because after 6 months I finally got wheels that I like after I was originally quoted 2-3 weeks? What if you were having a room remodeled in your house and the contractor quoted you 2-3 weeks. He finally finishes after 6 months with all sorts of BS and things done wrong in the middle, but he finished it right in the end. Would you recommend him?
No company should be making the habit of lying to customers repeatedly and putting people through what Caravan had to go through to get a lousy set of fuckin wheels. Fuk Forgestar and the horse they road in on..






Now shut up woman, and get on my horse!:icon17:

Shift 02-21-2010 03:34 PM
Cars was not the only person who was lied to by Forgestar. We ordered our rims a day apart. Threw DDM an must say MIke went above and beyond trying to get us our rims from FS. I did inspect my Rims when they arrived. They looked great, that is until mounted and washed. In the sunlight you could see bare metal where the powdercoating wasn't applied enough. This info was passed onto Mike.To inform FS that they're not covering the wheels right. Mike asked if i wanted to return the rims. I told him no that I would just have a local company do the job here. After all the delays and BS Forgestar was giving, there was NO WAY I was sending them back for them to F-Up more. All in All I am pleased with the rims, now If I could find a good powder coating shop in my area.

nogoodname 02-21-2010 05:02 PM
Quote:
Originally Posted by Mike (Post 410738)
Not iForged, Forgestar.

Although, I had problems just as bad with iforged back in the day with my 350Z.
iForged owns Forgestar.


Someone I know ordered some Forgestars and it's arriving on time. About a month wait... :tup:

Mike 02-21-2010 07:40 PM
Quote:
Originally Posted by nogoodname (Post 411512)
iForged owns Forgestar.


Someone I know ordered some Forgestars and it's arriving on time. About a month wait... :tup:
Really, no wonder they suck. The dealership bent a rim on my 350 and it took 9 months to get a replacement!

vortrex 02-21-2010 07:53 PM
my forgestar experience was less than 2 weeks from order placement to wheels arriving at my door. unfortunately fedex damaged one of the wheels so I have to send it back for replacement/repair.

FuszNissan 02-24-2010 08:00 PM
I don't understand. Didn't you get new wheels? Why are you complaining. Geezzz

BLUESLATE 02-24-2010 11:08 PM
Quote:
Originally Posted by FuszNissan (Post 416175)
I don't understand. Didn't you get new wheels? Why are you complaining. Geezzz
That's my point.

Matt 02-25-2010 01:52 AM
I can't imagine being jerked around for 4-6 months. Simply waiting 4-6 months? Maybe...especially for a product that I really want/need. But hearing different story after different story is something no one should tolerate.

That being said, coming in at the end and changing your colors, your order, or w/e is sort of lame. I understand the customer is always right, but that almost seems like you're being difficult just to make the end result look worse on Forgestar's part, especially if they would have messed it up again.

Also, selling your old wheels and mounting the new ones is 100% not Forgestar's fault. I agree that they should *not* have covered the costs of that. You knew what kind of mess this was going to be, so selling your old wheels and mounting the uninspected new ones is all on you, bud.

I'm getting new exhaust soon, and have a possible buyer for the Nismo CBE. Do you think I'm going to install it the Berk exhaust, sell the Nismo exhaust, and *THEN* inspect my Berk for possible defects? Sounds silly, doesn't it?

Honestly, I hope you do enjoy the wheels, and sympathize that you had to go through this situation.

FuszNissan 02-25-2010 07:21 AM
Quote:
Originally Posted by BLUESLATE (Post 416481)
That's my point.
I was joking.

Quote:
Originally Posted by Matt (Post 416594)
Also, selling your old wheels and mounting the new ones is 100% not Forgestar's fault.
It's b.s. the way they handled the situation. And the owner/manager, said he would personally inspect the wheels before he shipped them, but no he didn't they came flawed, where was the promised quality control at? I agree it wasn't the best move to mount them, but when the owner tells you he will personally inspect them before they leave.......I wouldn't have inspected them under a tube light either. It is just sad it takes 6 months and 2 attempts to still get it wrong.

2theextreme 02-25-2010 07:35 AM
Wow....this thread hadn't seen life in almost 2 months.....I blame Lou. I also blame him for 9/11 but that's a totally different issue. :roflpuke2:

FuszNissan 02-25-2010 07:36 AM
I have your exhaust ready!

TX_370 02-25-2010 07:37 AM
I starred into your eyes, should i be afraid?

FuszNissan 02-25-2010 07:38 AM
Quote:
Originally Posted by TX_370 (Post 416686)
I starred into your eyes, should i be afraid?
Very Afraid:ugh2:

2theextreme 02-25-2010 07:39 AM
Quote:
Originally Posted by TX_370 (Post 416686)
I starred into your eyes, should i be afraid?
Be careful....frost will possess us all soon.....see what he did to me? :roflpuke2:

2theextreme 02-25-2010 07:40 AM
Quote:
Originally Posted by FuszNissan (Post 416685)
I have your exhaust ready!
:icon18:

Quote:
Originally Posted by FuszNissan (Post 416690)
Very Afraid:ugh2:
Shhhh....don't wake frost.....he knows when we type about him on here! :icon17:

Matt 02-25-2010 07:40 AM
Quote:
Originally Posted by FuszNissan (Post 416673)



It's b.s. the way they handled the situation. And the owner/manager, said he would personally inspect the wheels before he shipped them, but no he didn't they came flawed, where was the promised quality control at? I agree it wasn't the best move to mount them, but when the owner tells you he will personally inspect them before they leave.......I wouldn't have inspected them under a tube light either. It is just sad it takes 6 months and 2 attempts to still get it wrong.
Don't get me wrong, I agree with you on most of that. But to be jerked around for 4-6 months, and then all of a sudden put 100% faith into the company's "word" to inspect the product seems (and proved to be) naive.

I blame the company 99.9% for the way the situation turned out, not like my opinion matters of course, but sometimes a customer has to do everything *he can* to make sure a situation like this goes smoothly. The OP seemed to do quite a bit to actually make it worse, i.e. changing the order, installing an uninspected product, and prematurely selling his original parts.

Caravanshaka 02-25-2010 07:56 AM
Quote:
Originally Posted by Matt (Post 416694)
Don't get me wrong, I agree with you on most of that. But to be jerked around for 4-6 months, and then all of a sudden put 100% faith into the company's "word" to inspect the product seems (and proved to be) naive.

I blame the company 99.9% for the way the situation turned out, not like my opinion matters of course, but sometimes a customer has to do everything *he can* to make sure a situation like this goes smoothly. The OP seemed to do quite a bit to actually make it worse, i.e. changing the order, installing an uninspected product, and prematurely selling his original parts.
Keep in mind I had someone waiting for my stock wheels for most of this time, and i was going to lose the sale (and I got a damn good price on selling them) if I waited any longer to ship them out.

I did fully inspect the wheels, and found that 1 wheel didn't match the color of the rest. After bringing this up with Forgestar they told me to mount them up and they would send a new wheel to replace the one that didn't match and cover the dismount/mount charge to replace it. It was only after I got everything mounted after beign told this, that I found the powdercoating job to not cover inside the spokes. It only shows in direct sunlight in the right angles, but at that time it is obvious...but something I wouldn't have seen until the wheels were on the car in the sun.

You can say it was naivity, or stupid on my part to mount them...but I had already gotten forgestar to agree to replace the bad wheel before mounting them. It was after the mounting that the problem on ALL of the wheels was found.


Like I said, I'm pretty happy with the final product I got. I wouldn't have really minded with the length of time to get them if I was told it would be a while from the beginning. But getting told 2-3 week build time, and then getting jerked around for 4-6 months is just terrible customer service. There were many times when it took 5 emails and 2 phonecalls just to get something out of them.

vipor 02-25-2010 08:14 AM
Quote:
Originally Posted by 2theextreme (Post 416692)
Be careful....frost will possess us all soon.....see what he did to me? :roflpuke2:
:wtf2:

RCZ 02-25-2010 08:33 AM
I've been kinda sitting back from this one, but damn you guys got screwed. iForged, forgestar, 360forged and now NDV.1 or whatever the name of that new company is are all the same company. I have heard terrible terrible things about them. I dont think you can go on a single online forum where they sell wheels and not find horror stories. If they pushed me around as long as they did some of you, they would have received a nice letter from my lawyer. Its not like there isnt plenty of evidence to go around.

KingZee 06-01-2010 03:38 AM
damn, I really liked these wheels...

MightyBobo 06-01-2010 02:14 PM
Quote:
Originally Posted by KingZee (Post 557897)
damn, I really liked these wheels...
Everyone did - it was a pity it never worked out.

JB-370z 06-01-2010 02:31 PM
I understand that these are made to order wheels with many diff offsets and sizes availible. But dam guys at some point a company need to do what they got to do about getting customer service right. In this case the right thing would be to put orders on hold and make a large stock of many different offsets and sizes. Or get more employees to help get the product out in an approprite amount of time. I was told 3 months for the SSR's I ordered a while ago and I got them in 2 1/2 months. Anymore than 3 months is plain retarded. I dont care if they are made out of gold 6 months is retarded. This company is saving all of it money on overhead for more employees which in return screews the consumer. I want forgestar wheels but I dont think I can deal with 6 months because I know they will tell me 3 months just to get me sucked in. The bottom line is it does not take this long to make the wheels, they just keep accepting more and more orders even though they do not have the capability to finish the product and ship it in an appropriate amount of time.
****Sounds like a Spawn Aero like ordeal but on a higher level with thousands of dollars involved.

travisjb 06-01-2010 08:16 PM
I'm currently waiting on a second set - what can I say, I like the wheels!... should be a good litmus test for how this company is doing... will update you guys when I hear back from them this week as to status... fingers crossed

Caravanshaka 06-01-2010 10:47 PM
Good luck Travis, hopefully they have turned things around. The company certainly had potential, just the wrong people running it in my opinion.

Chris_1 06-01-2010 10:49 PM
Honestly, they may take a while, but for some reason NO ONE ever mentions the fact that Volk lately has been taking around 3 months to deliver special ordered wheels? I rarely push Volk anymore, b/c I find that is a bit excessive for a company that is SOOOO big.

Caravanshaka 06-01-2010 11:03 PM
The difference is that with volk and ssr and such, you are forewarned that special orders take roughly 2-3 months. With forgestar, myself and many others got told 2-3 weeks, but it took 3-6 months to acquire a good set.

I would have been happy to wait quietly for that long, if at some point in the process I was told it would take that long. Instead I got told "next week" nearly every week of the process. Being up front with customers or giving them the run-around is what separates the good companies from the ones that will soon die off.

travisjb 06-01-2010 11:35 PM
agree... but I also think it's a leap to assume they are intentionally lying... could also be that the folks answering the phone are disconnected from the production process, being pressured by the owner/boss, and/or working through a legit constraint in the production process that will eventually be corrected... prob not fair to assume they are systematically lying to customers... just my 2 cents, and I guess I'll eat my words if my order pushes out too far

haha, just noticed the sub title below your user name... now it makes sense! lol

Caravanshaka 06-02-2010 12:12 AM
LOL, it all makes sense now.

I gave them the benefit of the doubt in the beginning. There just comes a time a few months into hearing excuses that you just have to assume they aren't telling You the whole truth. There are 2 guys that run the us office, Vince and Peter if I recall. They may b le disconnected from production, but there were more issues than them not giving me accurate dates.

Anyways, like I said...hopefully they have turned things around. I have noticed a few BMW's and Benz's in my area sporting them, and they are great looking and performing wheels for the money. If they get the distribution and customer service nailed down they could be a top contender in the affordable yet not cheap wheel category

Gunzero 06-02-2010 12:18 PM
I want one :)

Caravanshaka 06-02-2010 04:08 PM
Quote:
Originally Posted by Gunzero (Post 559968)
I want one :)
:facepalm:

locking this one down


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