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*warning* theft & fraud by rennen international
Whats going on guys.. WARNING!!! this is gona be a very long and detailed thread!!! This year is really not starting off good for me.
In February of this year I contacted Rennen International via the MyG37 forum about warranty work on my RM10 Extreme concave wheels I purchased in February of 2011. *I was extremely unhappy with the condition of my wheels after only 5 months of having them on my car, *the chrome on the lips of the rear wheels was peeling & bubbling like crazy. *I had already dealt with waiting 6 months for my wheels the previous year so I wasnt gona be bothered with it till the new year (hence the reason for me reaching out). * I contacted Emily who handles he correspondence via the forums and requested my warranty work. *She asked for detailed pics which I provided ( see attached pics) and referred me to Richard Sha who handled my complaint in regards to the delay the previous year. * Rich told me not to worry about it that they would take care of it no charge and I just needed to get the wheels to them. *To save me some cash up front I asked if they could send me shipping labels using their UPS account. He said no problem and to give him a few days. *After 3/4 weeks of waiting for the labels they finally sent them to me, I had already started to catch an attitude but tried not to because they where saving me some cash but honestly does it take 3/4 weeks just to send labels?? In any case I was happy to have them. During the time waiting for the labels Rich recommended I change the wheels face color since they were about to be disassembled anyway. He stated it would only a few hundred but no more than $300 and might even absorb the cost as part of the new sponsorship for 2012, I figured why not, worst case $300 plus the $130 I owed them for the labels, that was great & even ran a thread to help decide the new color. My wheels left for California*on 3/23*and were delivered on the 29th. * Rich told me it would only be a few weeks and they would be ready to ship back out. *I followed up on April 4th asking for an update to see if they have been stripped yet. I was going to make a thread tracking the progress and wanted pics to update it. No updates yet but was told they were going to the finisher Monday which would have been April 9th. That Monday I contacted Rich for pics so I could start the thread & he didnt know what I was talking about. He had forgotten he said April 9th. I called him the next day to find out what was up and he said to give them till Friday. April 13th, I txt Rich for updates on the wheels and all I received was " No Answer ". At this point I was getting upset but left it alone, he was in NY and they re-finisher was in Cali so I was patient. April 24th, I contact Rich for updates and he said he would check into it for me and follow up & of course no reply. April 25th, 2pm, I txt him asking for an update and get no reply. April 25th 5pm, I txt Rich stating it had been a month and still not a single update, they may be busy but I am still a customer and would like an update, I am starting to feel very uneasy. April 26th, Rich asked me again what finish do I want, so I confirmed with him again but I was under the impression they had been as the finishers since April 9th. April 27th, we confirm what hardware we will be using and again confirm the finish. I express concern over a thread I found on the BMW forums about their bolts rusting and poor chrome. I even call Rich to express my concern about the matter since I too had a horrible experience with their chrome company. ( New Wheels. Rennenforged R10. - Page 4 - The Unofficial BMW M5 Messageboard (m5board.com) ) He tells me that the reason my wheels peels was because I didnt clean them right... I had to laugh but hey once they started peels why was I gona scrub them, it would have only enhanced the peeling but fine not a big issue. April 30th, I get a txt from Rich saying the total I OWE $965. I immediately call him blowing up! How in the world did it go from $300 to $965, he says that includes shipping but shipping both ways was $260 and I was only paying shipping to them for the warranty work. So $700 to refinish which is more than double what he originally told me. I refuse to pay it and told him he needs to figure it out. He is a manager at Rennen and knows what the costs are, I am holding him too what he quoted me period. They have a budget like any business and this will need to be absorbed. May 1st, Rich txt me saying they are not budging and I reply saying the cost can be absorbed into the sponsorship & written off as an advertising expense I am willing to pay the $300 he quoted me and the $130 shipping that is it. They are forcing me into a corner and I will not sit down and just take it. I am not gona go back and forth about this, I am holding him to the price he quoted me before I shipped my wheels out. At this point I advised Rich that if this is the negative route they wanted to go I would file another formal complaint with the Moderators on this forum similar to the one I filed the year before but ended up dropping it once "Rich" stepped in after I called asking for the owner of Rennen International. He replied that he only suggested I change the color cause my wheels looked horrible and didnt match (which didnt address anything I just said but fine thats his opinion). I clarified with him, does he realize he is arguing with me over $550 which is pocket change but its the principle. This isnt a bodyshop that gives me an estimate, especially since im supposedly sponsored. He states this isnt a healthy relationship and says to call him when I have a clear mind. I told Rich I was not about to argue over txt, I will not pay $965, its not even 8 months later NO WAY. Rich and I spoke later that day and agreed on $664 which included shipping both ways. That was fair to me but I made sure he understood that if they delays continued I would not be paying anything!! I already had a previous poor experience with them after I paid up front. I would not happen again. May 10th, Still no updates. May 11th, Now they need more time! The lip is screwed up and TO LET HIM KNOW WHEN IM READY TO MAKE MY PAYMENT!! I asked for pics and got no reply. May 14th, Still no reply again I asked for pics and an update. He says he is having trouble getting the pics but should have them by the time they are done. I asked when will they be completed and got no reply! May 15th, I txt Rich and stated as of today I am deducting $25 per day because of this ridiculous delays. We are going on 2 months now with no end in site. No pics, No updates, No nothing! If it was the other way around and I didnt pay for my rims after 2 months they would be charging me a late fee or a penalty if not interest. So because of the continued delay $25 per day was Rennen International's penalty. I got no reply... May 17th, Rennen posts a new thread showing off some new wheels on a G coupe, I post in the thread that I am not happy. They can come on the forums and try to hype up their wheels but cant follow up with their sponsored member ( NOT COOL ). Not to mention they are working on cutting new centers for these exact wheels in a more aggressive offset. I let Rich know that I had got a few calls about whats up with my wheels and they have lost a few sales because of this (Chi-City-G) and its leaving a foul taste in my mouth! May 21th, Rich send me over pics of the new pics of that same G coupe posted on the forums, they do look sick and compliment them but no updates on mine. He stated he's got my back and to think long term with Rennen (all fine and good but after all this and I havent seen any pics, Im not feeling this). I spoke to Rich that day and he apologizes to me as a MAN, no BS! I was taken back because he didnt have to apologize for the delays but I accepted it and thought things would be resolved very soon! I even txt Jared (Chi-City-G) to discuss what was going on. May 23, I got my 1st pics of the wheels, It was only the center but hey I was happy! Finally something to show off, I started a thread " 2nd Coming " as a teaser. May 24th, I send Rich the link to the thread, I asked for more pics but he thought the one would create a buzz... I knew it wouldnt but posted it up to prove a point! Only one reply and it was as I thought, a smart *** remark from a member. May 31st, Rich tells me he would check on my wheels and get back to me. They are coming today! May 31st, He sends me pic of the finished centers and they look amazing. He tells me they should be ready to ship tomorrow. June 1st, Rich txt me asking for motivation ($) (money) to put them together. No straight up answer on when they will be assembled and Ive only seen 1 front, I wana see all 4 rims. I tell him I will make my payment once I see them fully assembled. Then he says they wont ship today like he had said previously (what a surprise). Rich continues to push for the payment, they no longer accept PayPal and their wire transfers will take time. I asked why would it take time, wires are guaranteed. I know because I just purchased a Harley in TX via a wire transfer and had it shipped the next day. |
Chase wire transfers are guaranteed as long as you send it from the branch location and have a confirmation code. I txt Rich again that I wana see the finished product! With all the delays his 1st priority should be finishing my wheels not my $600 payment.
June 1st, my wheels are on the assembly line waiting to be assembled. He stated that my payment might take a day or two to clear and wont ship until it clears. I explain to Rich thats fine I dont mind that but again my payment shouldn't be the concern. He replies that he just doesnt want a delay! (Are you kidding me after all this time...) June 1st, its evening and no reply. June 4th, still no reply, Just 6th, no reply, June 7th, Rich sends me a pic of all 4 assembled and im ready to make my payment. June 7th, right after that I get a call that he has good news and bad news. The good news is they are all done, the bad is that they scratched one of the lips and needs to go back out to be re-cleared but it should only take a day. June 8th, I asked for an update and he says they will be ready to ship on Sat or Monday. I asked for pics once they come back so I can verify they are complete and I can make my payment. I dropped my car off at the body shop on Friday the 8th so they could start to install all of my parts, but had to wait for the wheels before they installed the coils & did the alignment. June 11th, still no updates they havent come back yet. June 12th, per Rich they should be back the next day. June 13th, I called Rich a few times and txt asking for updates. He says its on the way back but will need to sit in order to let the wheel breath so the chemicals dont damage the wheel in shipping. June 14th, call and txt Rich with no reply. June 15th, I call txt Rich with no reply. June 16th, call Rich & txt him with no reply. June 18th, still no reply, I call the office and he isnt in. June 19th, Still no reply and Im getting pissed at this point, I send Rich a formal demand letter for my wheels . [B]June 20th[B], Ive finally hit tilt and call Rich at the office a few times, each time the receptionist tells me he is extremely busy and on the other line. Finally I call the California office demanding to speak to the owner. I get a call back from a guy who states he had no idea about this and would look into it for me, this was 10am. 1pm and no call so I call them back and end up speaking to Enrique out of the California office. He says he will find my wheels and get me an update, he asked one of the guys and he had remember taking pics around the 1st but no one knew what was going on. 4pm I call him back and he says that they found the wheels, he made the driver go back and get the lip from the painter they had just finished it and my wheels would be assembled in the morning. I thank him and he says he would get my tracking number in the morning. In the midst of all this I get a txt from Rich saying he is back from vacation and I should call him cause my wheels are done. (WTF... you didnt do anything, I called and got an update on things. I had nothing more to say to him! ) June 21th, I followed up with Enrique and he tells me they should ship out by 5pm California time. He sends me pics of the finished product and they wheels boxed up ready to go. Around 7pm I get a txt message saying I owed a balance. I reply that Im not paying a dime. I apologize that he is caught in the middle of this but I refuse to pay anything after all this ridiculous bullsh*t. I dont get a reply as this point so I call into the Cali office and ask to speak to the owner. They put me on hold for a while and ask who I am, they come back to the line and say they are gona conference me with Rich in NY since that is who was handling my order. He gets on the phone and we have it out... I told him I will no be paying anything at all. He has avoided me since June 13th and I am holding him personally accountable. As a company they have royally f*cked this up and I am not happy. They are going to have to absorb the costs, I will not be paying anything. We go back and forth for a few minutes and I hold firm. RICH THEN TELLS ME THAT IF HE DID ME A FAVOR AND HE DIDNT HAVE TO DO THAT. What favor? Again I refuse to pay anything. I expect some sort of compensation as any customer in my position would. If he continues to push me that I will post a thread on every forum they advertise on and it will turn into a PR nightmare for them. RICH TELLS ME THAT HE WILL JUST KEEP MY WHEELS AND SELL THEM TO SOMEONE ELSE, THAT SOMEONE WOULD BE HAPPY TO BUY MY WHEELS. Oh really your gona sell my wheels that I paid for over 18 months ago. I tell him at that point THIS IS THEFT & FRAUD and I will see him on the forums and hang up. I send him and Enrique both a txt with a formal demand to return my property. That I consider this Fraud and selling of my property is THEFT. I also email Rich and Final demand letter, requesting my wheels be returned immediately. After all of this bullsh*t they are essentially arguing with me over $500 but I refuse to budge, its the principle of it all. Rennen International is a shady company and this is not something I would wish on my worst enemy. I cant stand these companies who dont hold their employee's accountable. The fact that RICHARD SHA the general manager at Rennen International would state he was going to keep my wheels that I paid for in full up front 18 months ago and sell them to someone else is inexcusable. It is FRAUD to have my send my wheels in for warranty work and then you keep my property & it is THEFT. Not to mention the SELLING OF STOLEN PROPERTY!!! As you can see below I have uploaded every txt message I have had with Richard Sha since the beginning of March. I can valid every point Ive made. I am calling out Richard Sha to come on this forum and defend himself & Rennen International. One other person has been keeping tabs on this entire ordeal since they day I shipped them out and he is another forum member on here. I have reached out to Chi-City-G to make a post with an honest opinion seeing as he was one of the guys who was interested in purchasing wheels from Rennen but was waiting to see how this all turned out. I will be posting this identical thread on every forum that RENNEN INTERNATIONAL advertises on. G37, G35, G35NYC, BMW, BENZ, CAMERO, CTS & Many More! If any of you would like to contact Richard Sha feel free. "richard.sha" richard.sha@rennenauto.com I will be emailing him this thread & every other thread that I post! I look forward to Rennen coming on here and explaining themselves on a public forum. ( All of the pictures are in order of dates, PLEASE READ THEM ALL AS THEY LINE UP DIRECTLY WITH EVERYTHING I HAVE SAID. ) Unfortunately my iPhone was stolen a week ago, I wasnt gona restore it but needed to in order to get this evidence. I lost our most recent txt messages from the last 2 weeks but I believe this should be proof enough. |
Wowzers, there is no way I can read all that man.
Clif notes? |
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1. Sent my wheels in for warranty work 2. Was recommended I change the color & was quoted $300 by the manager 3. Got jerked around and lied too 4. Doubles the original quoted price 5. Delays 3 1/2 months 6. When I expect compensation for their lies & delays & especially their incompetence. The same manager says HE WILL JUST KEEP MY RIMS THAT I PAID FOR 18 MONTHS AGO AND SELL THEM TO SOMEONE ELSE. All of this over $500 |
Lawyer up!
or Small Claims |
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But not before I post this all over the Internet, on every forum they Market on. Ill make sure this doesnt go away. |
All this business over texts is your first mistake. Same with demands over email. Certified mail.
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WOW I just read the entire thread along with all the pictures. All I can say is good luck and I hope you get this resolved soon!
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not sure if blasting this is a good move. best of luck though.
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Crazy
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Not sure if blasting this is a good move? I hate wheel companies. I have yet to find one that actually does what they say they will.
This is ridiculous and honestly I would have just found a lawyer to deal with it. I cant believe the GM of a company would even text you updates, and even worse using the grammar he did. Sorry to hear this man. I hope they fix it. I will never purchase wheels from them. Sadly that "No purchase" list is getting long. |
Wow..and their wheels are suppose to be superb..that's crazy..
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wow, this is incredible.
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Best of luck to you.
I'm definately never purchasing anything from them. |
holy crap!! thats nuts!!:eek:
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I will post up what I posted over on the other forum here as well:
I would like to say that the OP is is a very fair and honest person and he is in no way fabricating any part about this as there seemingly is no need, the truth is bad enough as it is. He honestly did save me what seems would have been a lot of time, money, and heartache in going with a set of Rennen's... He was not telling me "no" from the start; just that he is getting a few things resolved with them and to just possibly wait and see how they work with him in this customer service/warranty issue before I place such an expensive order with them. He wanted to be sure of what he was representing and again, was just being honest to me (for that I thank you again very much!!!). He actually would have been a great promoter of Rennen as well as he was showing everyone at meets and shows the different Rennen lines on his iPad of their wheels and the options they have for finishes and what he has chosen to go with. This generated a lot of interest in their line (granted this was one of the time periods that he was still hopeful that they were an upstanding company), so it is unfortunate for them that it has turned out this way. I just honestly cannot believe that they are doing this over such little cost when they have delayed so much and basically lied to him. There was a point (not sure if he mentioned it in the novel above or not) that they even lost his wheels for about a month, literally lost them. In this experience for Rennen, they have lost a customer in me that was ready to put down close to $5K for a new setup from them (wheels alone). Haha, and I know it does not take them that much to make... so in handling this so poorly, they have already lost way more than the amount they are trying to rob him out of in holding his wheels hostage... they fact that they are saying they will sell his wheels to someone else is honestly WAY TOO FAR... I just dont understand why wheel companies do not understand what they have to do to stand out among the rest and build confidence in people so they will spend top dollar for these designs, which at this point is simply being honest and making a quality product and sticking behind it. It is pathetic to even say that it would be what makes them stand above the rest in this industry but it is very sadly true at this point (even though it should be the basis of any business)... Wheel companies that sell original products for far less have such a better business mind for this than these companies, NOW RENNEN IS AMONG THEM, that really are embarrasing when it comes to what they should be doing to stand out for these costs and fail at miserably. I really hope Rennen can step in at this point, handle this situation correctly, make a stance on where they stand in this industry and move forward with a better business mindset and stop the bleeding on this situation. OP is a very persistant person who most likely will not put this to rest until something is resolved or if not, then at least everyone knows of it in any way possible. He has had such bad luck lately with stuff like htis and I feel awful that it has happened to him, but as far as thoroughly getting stuff done and doing it correctly; he is a very steadfast and determined man so I hope Rennen can just step up and be simply not like the rest of these forged wheel companies that have been failing the industry for so long. |
im just saying blasting it could hurt your case somehow... i duno man im not as laywer
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Look at what Rennen had the nerve to post on the same forum but not respond in any way to the thread:
Nissan GTR done by Rennen Forged - MyG37 Wow! |
This is disconcerting.. it seems a lot of US based wheel manufactures seem to be having these problems. What is even more amazing is that these companies expect each of us to throw down our hard earned money ($4k plus) on a product and service that is anything less than stellar is absurd. Companies need to realize that we don't need them they need us. I bought my high end wheels used, but these threads make me second guess going with the same caliber of wheels whenever I decide to get new wheels again. We put up with long ordering processes on these "custom built" wheels and huge prices you would think the companies could at least provide service matching the caliber of these wheels
--- I am here: http://tapatalk.com/map.php?f2dfaz |
These guys could all take a lesson from someone like Fast Intentions. Tony comes on this forum, markets a great product, stands behind it, and delivers when he says. What happens? He sells a half million dollars plus of exhausts, or more.
Simple concept, simple but effective business model. |
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But there are allot of retarded people run business's these days.:shakes head: |
I'll chime in on that bout Tony too.. I don't have FI but I've never heard anything negative about the service or the product he provides.. People will wait for a quality product if they are kept in the loop and told the expectations from the beginning.. This is something that I haven't seen the wheel manufacturers grasp.. Aside from the big Japanese companies, Vossen and maybe HRE
--- I am here: http://tapatalk.com/map.php?lvgjcn |
Definetly go see some lawyers!
You'll probably get some interest since they kept you waiting and did not keep their word. Make sure you get money for them making you wait; not being able to drive your G since you did not have rims. All those other goodies. Business is business and this is very low for a company that even sponsered you.. Guess times are rough aye? |
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Rennen needs to wake up and realize that they won't stay in business like this for long. I personally will never buy anything from them just because of the personality Richard has portrayed for himself. My 15 year old brother uses better grammar than him, and it sounds like he could run the company better as well. Sent from my iPhizzle using magic and new fangled science stuff |
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Also speaking of Tony I bought my exhaust a year ago and called him up during the middle of the day to ask his opinion on a unrelated topic (not about things he sells)and he talked to me for 45 minutes and really filled in the blank about the pros and cons of what we were talking about,now you want to about a great guy to do business with.:tiphat: |
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The problem with flaming away on the forums is it is hard to undue the posts. The company may feel there is no benefit to settling with you since the online damage is done. If their business really does fall off from forums (who knows what % of their business came from these anyway), they will just reform as a new company name and start again. |
What a mess. Good luck OP.
Sent from my SPH-D710 using Tapatalk 2 |
6/23 update
Guy's Thanks for all the posts and support.
I posted this thread on several forums. MyG37, G35Driver, The370z & G35NYC I also linked it to their facebook page in the hopes I would get their attention. Rich txt me at 7am yesterday morning saying to call him we needed to talk about getting my wheels to me yesterday. I figured that I now had their undivided attention.... I called him in the morning and Rich starts to apologize saying he had a bad day and that he wasnt trying to say he was gona sell my wheels only that he was gona refund me for me waiting or some BS like that. It made no sense at all, he was just trying to save face! He then has the nerve to ask me what would make me happy??? Are you kidding me, after all this crap you have the nerve to ask... I tell him I wanted my wheels and would only pay the money I owed him for the shipping labels $130. Only because they fronted it and of course it makes me look good but nothing else. This was at 10am as I was getting a coffee. He calls me back several times throughout the day asking me to take down the threads and I refuse, I send him links to individual posts go they can grasp the severity of the matter and stress the best thing for both parties is to get this resolved immediately. I bring up DPE's similar issue recently and what they did to resolve it, and of course thats too much and they arent willing to do that. The $400 it would cost to over night me the wheels is too much! So they would rather these threads keep running smearing their name.. NO PROBLEM!!! I tell Rich fine but I wanted my wheels shipped 2/3 day air yesterday! There is no reason to wait. This was at 12noon 5pm I hear from Rich telling me that he will get my wheels out but I need to pay the $130. I damn near explode!!!!!! They are holding my wheels now for the $130 I offered to pay, talk about putting your foot in your mouth. There is no point yelling anymore, if they wana drag this out thats fine but I will not pay anything unless my wheels are shipped. Or course he says they will ship. But they catch is, they dont take Credit Ccards, nor do they take PayPal anymore. Only BANK WIRE!!! Hmm I wonder why... Bank Wires dont allow you to dispute and get your money back. Every other source allows customer to have a legal dispute with the company. So this has turned into some really shady sh*t. Just to get it resolved I got to my bank to send the wire, and its $30. I called them back for 45min trying to reach someone and finally Rich calls me back. There is no way im paying $30 to send $130 thats just stupid... He tells me to send a western union in someones name and he'll have them pick it up. WHO? No company account.. He wants it sent in an individuals name! WTF... But when I press him about the tracking info for my wheels he tells me. "Come on bro, im doing the best I can. Its out of my hands! WE HAVE TO CALL A TRUCK AND YOUR WHEELS WILL COME ON A PALATE." HE SAYING THEY WONT SHIP TILL MONDAY AND IF THEY COME ON A PALATE IT WILL BE MORE THAN A WEEK BEFORE I GET THEM. I told Rich to put his FLAME SUIT ON, because RENNEN INTERNATIONAL is gona get burned this weekend. I will make this the BIGGEST PR NIGHTMARE in their companies history! Even after all of this they still didnt ship my wheels out. How hard is it to Ship them UPS like I did the 1st time. I know they have an account with UPS, they are being cheap. So as a result this thread is going up on STANCENATION and any other forum I can think of. I will keep you guys up to date on the progress! |
How many wheels do they actually sell? I have never heard of them
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Damnnnnnnnnn! What a ****. Good luck man!
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Not sure if this is the best method to resolve your issues. Good luck anyways
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From their website:
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This is one of the worst stories I've seen on the forums. I know I would be sooo frustrated and feeling powerless. Try to keep this in perspective: it's just a set of wheels, it's not about your health or a loved one. I hope you feel the support and sympathy we have here on The370Z forum for you.
Best of luck. |
UPDATE FROM THE OWNER I wasnt sure if anything would happen until Monday but I got a call from the owner of Rennen International this afternoon. Seems like a really good guy and had no idea any of this was going on. He is very much an old school type of kat, not connected to the forums or even checks social media, but he had gotten a call from a client and called me personally. We talked for a little while and completely heard me out. The owner was very humble, apologetic and embarrassed at the level it had reached. I completely understood his stand point about the finisher's delays but made it clear that someone must be held accountable. He guaranteed that my wheels will be in immaculate condition, shipping Monday & I have his personal contact info to confirm with him that they did & to verify their condition once received. I will be working with him directly and hopefully have a resolution by the middle of next week. Thanks for all the support guys... Ill make sure to keep everyone updated!! |
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anyway very cool post pics when you get them on your car.:tup: |
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See, this is how you get things done. Everyone telling him to "get a lawyer" and all that crap that cost's even MORE money and time has it wrong. If you get screwed like this, you run a smear campaign on as many forums and social networking sites as you can, and you can guarantee that it will get someone's attention.
Good job man, and I hope everything works out. |
a lot of random US wheel companies popping up everywhere in the last couple years. Proabably all coming from the same place just like all the random coilover brands you see now.
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