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Right now the wait time is around 8-10 weeks for forgestar wheels. They are implementing new measures to cut that back to down to 4-6 weeks.
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Man I hate seeing threads like this but then again it just helps us with the brands we carry. I am a firm believer in empowering our customers. On our custom wheels we don't charge you the full amount up front... But rather a deposit so that we can get started on your wheels. Once we finish we ask for the balance to be paid and we ship the wheels. This allows the customer a little more financial freedom an let's our customers know we are not here to take their money but to give them an unsurpassed buying experience! I wish companies like forgestar would embrace these philosophical ideals. It's about the relationship with the customer not about their money!
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^forgestar does the same thing. Only partial payment before they arrive. Iforged did that as well.
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There is still no excuse for the bad customer service. Which is my point... What we do is nothing new but it is a system that works and gives our customers confidence in their purchases. All of our customers are estatic about there orders through out their wait. It's about keeping our customers informed and up to date on their wheels progress. Lol it's like dominos pizza's order status... We let you know when your wheels are being cut, when they come out, when they go into paint, when they are getting assembled and etc... We also send our customers pictures of their wheels through out the whole process. On avg I will send a customer 30+ pictures of their wheels through out the process. Now that is cool!!!
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Iforged did the same for me.
People are generally less patient waiting for less expensive wheels. The people buying forgestars are used to buying from guys like enkei....where you can get stuff shipped same day. |
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i was able to cancel my order thru getyourwheels.com and went with the te37 sl..
i was at around 11 weeks before i couldnt take it anymore |
Hjo, you were a special case due to the Karbon, which seems to be giving us more troubles than we were told by forgestar. I am glad we were able to accommodate your needs and get you into another set.
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