EcuTek with Visconti - Logging my experience

Awgd8

Honestly, if there is extreme personality conflict between the two of you, you could have asked for a refund on the first or second Etunes. Why did you wait up to the 6 flashes?

Granted, you paid for the service ,but let him do his thing and stop interfering with his style of doing business. It might appear that he came in to you too strong on some wording in his email or phone call, but why take it personally?
What matters is the tuning outcome! It probably only takes 6 to 7 flashes the most to dial the car in and you won't deal with him again. Asking for a full refund on the service late in the game is a bit unprofessional. You could have hang on for a couple more flashes and be done with him.

Did he ask you to return the whole ECUTEk kit and get a full refund? If he did, you could have just return everything and then start from scratch with your new tuner. That is more professional way to settle this issue...

If he asked you not to post an ongoing issue with the ICE mode on the forum, why not refrain from posting at the meantime? Let him concentrate to deal with the issue and find solutions. There are other prospective customer who would see him struggling to fix the issue and will appear that he does not know what he is doing. That is a bad publicity and not good for business. I know John know his stuff and I would eat my ego for now until car runs 3.5 secs 0-60 and will cuss at him afterwards. LOL!