SoCal Dealerships?
 

Hi guys, what are your experiences with the dealerships here in SoCal? I want to take my car in for warranty services, which dealership is the most experienced/least amount of BS?

Call Linda @ Miller Nissan in Van Nuys...here's why.

I just had to have my clutch fluid replaced w/ the GTR brake fluid per
Bulletin Number: NTB13-026A

Since I had bought the car in Oceanside and didn't want to drive all the way back down there, I called around locally.

1) Glendale Nissan...the service mgr. was a total prick to me on the phone.
acted like he was unaware of this problem, then said I was out of warranty coverage for this issue...my orig. factory warranty expired on 2/4/14, 5 days before this problem.

2) Nissan Mission Hills...they told me it warranty had expired and that the Certified Pre-Owned Warranty didn't cover it. They wanted $200 to change out the clutch fluid.

3) Miller Nissan in Van Nuys...called and spoke to Linda in service. She asked for my vin., saw the service bulletin and said to come in for an inspection.
She had their courtesy car drive me all the way to work in Hollywood...even though it was outside of their normal boundary.

Went in last Friday morning. She called me at 2 and said they were replacing the fluid at no charge...even through the orig. warranty had expired.
Car was ready by 4p. **fully washed!**

Tested her out this weekend and clutch seems to be fine now.

Give Linda a call.:tup:

You came from a gc? your sn looks familiar.

Yes I did. I used to own a 2.0T gencoupe. You?

http://25.media.tumblr.com/e60f6f2af...rqho1_1280.jpg

Thanks alot for the tip! What was wrong with the car that needed the GTR fluid?

More horsepower :driving:

LOL!!! ANOTHER GC convert

Yup that's me. Where have we met?

I had a 2slow myself, it was a 2011 Mirabeau Blue 6spd. Glad to see you in a Z now. Welcome aboard! :tiphat:

The Z is know to have serious issues w/ the CSC and/or CMC.

Nissan released a service bulletin in 2013 because drivers were having their clutches fail and/or clutch pedal going to the floor and not returning top is normal position.


Per Nissan: Subject: SB 370Z Coupe And Roadster; Clutch Pedal Does Not Return To Rest Position

Summary of NTB13026: IF YOU CONFIRM: The clutch pedal on an applied vehicle does not return to its normal (rested) position after being depressed to the floor OR The customer states the clutch pedal on an applied vehicle does not return to its normal (rested) position after being depressed to the floor *AND There are no leaks in the clutch hydraulic system*. ACTION: Change the clutch hydraulic system fluid with GT-R R35 Special Brake Fluid (see PARTS INFORMATION). - Refer to SERVICE PROCEDURE for bleeding procedure. See this bulletin for further detail.

There's several threads here on the forum about this.

The oem Z fluid fails at high temps, so the quick fix was to replace w/ GTR fluid which is more heat tolerant. This fix often only works temporarily and the CSC and/or CMC still often fail and must be replaced.

I've had issues with Fontana Nissan (35 miles added to odometer to install coilovers) and OC Nissan Irvine (60 miles added to odometer to replace failed catalytic converter) both having technicians joyride in my car so good luck with your search. The sneaky part was that both dealerships wrote the in and out mileage with a difference of 5-10 miles, so on paper everything looked good. However, as soon as I got into the car, I checked the odometer and it was a good amount higher than the out mileage written on the invoice. My car will never be taken to a dealership. Ever. :shakes head:

This is the exact reason why I take a date-stamped photo of my odometer at the dealership when I drop it off. They can fudge whatever bs paperwork they want, but I have the truth :tup:

I just used Hooman Nissan in Signal Hill after a stereo place butchered my install, disabled S mode, key fob light was on, passenger window would roll down in increments after I opened and closed the door and I needed an oil change. They said they give you a free loaner which is the same as the car you drive. I work right by the place so I didn't need it but I'll make sure to use that servide next time. I've only been to this dealership once but it was a positive experience.

That sound pretty serious. I haven't driven the car too hard yet but the brake fluid still looks pretty clear. Can I ask for the GTr fluid without any previous symptoms? I'm actually getting an oil consumption issue.

That's terrible man.

You'd be the first to have issues with Fontana that I've heard of then...nothing but good service from them in mine and several others experience...Not defending them but this is honestly the first I've heard of them taking a joy ride in someone's car

2nd.

Edit: to be fair, I cant prove someone there joyride in my car, but it came back to me with body damage the first time, and my front bumper was covered in hundreds of rock chips on the second. They repaired the damages both times, but after seeing my baby having to go thru two body repairs within a month, I won't be taking my car back there, ever.

And stay away from OC Nissan of Garden Grove. They knocked my exhaust loose, twice! and never even bother to fix it and returned my car to me with the exhaust literally sitting on the cross member and rattled like a ************. I complained both times and they just simply say, it's an aftermarket part and they will not do any work to it unless I pay them.

From what I have noticed, if you have a good service advisor who you can trust they will take care of your car and make sure that the right tech is looking at it.

If you have a warranty claim for OC I would just take it to Fontana, they are known on the forum to take car of you and they have supported us with meets and different events over the years.

did you happen to bring it up with the general manager about the body damage and stuff? i know he is there the majority of the time as i have spoken with him on a couple of occasions and he seems like a pretty cool guy. other than that though i guess one of the reasons i did not have the experience you guys have had is cause i have to stay there at the dealership when they are working on my car as i live in OC also and have no way of getting back home otherwise. in any case it's your choice not to go back and i respect that, but as for me i'll always have my car serviced by them as they provide the best customer service out of any nissan dealership i've ever been to.

^he got his car fixed

Fontana was good to me, and honestly, I don't give 2 shíts who joyrides in my car. It's a car. If I floor it, why do I care if someone else does?

I know I'm in the minority, but... Meh...
The trust issue does get violated a bit if they put a lot of miles on it I guess, but you tell the advisor, get a guy fired, then you go in and tell them, if you wanna drive it, tell me.


I TRY to have the Fontana guys beat on my car (then again, I ONLY let Chris work on my car) lol

Fontana isn't the best dealership I have been to, but best in SoCal IMO.
Just STAY THE FÚCK AWAY FROM Power Nissan off the 405 and Rosecrans

Duarte Nissan - good experience, they did my MC and CSC replacement.

Miller Nissan did my csc replacement and replaced my rear axle as well. I asked the service advisor first about all my mods and he said depending on some mods to remove them and bring the car back.

Stay away from power and universal city nissan

Is miller Nissan lowered friendly. Many dealerships are not. Some of their techs struggle with the car on lifts. Bring your own ramp and hockey pucks.

I'm on Swift spec-r's and they had no problem.

My car is insanely low now, they also got a lift for GTR that comes from underneath, no issues whatsoever.

Anyone have experince with Carson Nissan? I usually go to Surf City Nissan in Huntington Beach, but Carson is about half way between there and where I live. Also, I have had too many problems with Surf City from the beginning of getting my car.

Last time I went there they refused to do a warranty service so I never went back.

Who'd you have do your work there? I would have remembered your car so you must have dropped by when I was busy.

Was the CSC replacement covered under warranty?


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Mine was but I'm in still in bumper to bumper warranty

This was in Nov 2012, car was just under 12k and no mods other than intake at that time. I do not recall who worked on it.

Yes it was.

I do recall a white Z w/ blacked out front and rear lower fascias when I first started working here. I remember thinking if I ever went w/ white I wanted to do something similar...then (despite the fact I told myself I wouldn't do it again) I ended up buying black...for the fourth time. LOL.

I'm planning to take mine to Connell nissan in Costa Mesa for oil consumption test. Anyone have experiences there?

I'll need to do an oil consumption test as well.

For the CSC and MSC, we can only really service these items once a failure has happened right? That means, we will be screwed if we choose to go through warranty route regardless.

Stadium Nissan in Orange - I deal with Melissa Ornelas, and she's been great. They have done all my service (oil changes, minor and major service at 30k, steering lock failure recall) without any real issues.

Once they put regular dino oil in my car. I typically remind them that I want the ester oil, and they do it. This particular time they put regular oil in my car, charged me only for regular oil, and quickly drained/refilled with ester while I waited.

They do a nice job cleaning the car after service, no BS to deal with, and Melissa was super helpful after Nissan USA initially said I couldn't get the steering lock failure recall since my VIN didn't fall under the range (it failed and I had to get towed to the dealer, this was just a couple months ago). Of course my car is a few months out of warranty now... but Melissa helped me get the part (not the labor) and the tow charge covered. A roughly $1200 bill ended up costing me just a couple hundred bucks.

Oh, and when one of the fuel sender units failed (under warranty), they promptly fixed the issue and gave me a loaner with no hassles.

SoCal Dealerships?
 

How did you find out about the Fuel Sender Units issue?

Thanks for this review, I have been meaning to bring my car over there but the horror stories about dealerships really got me.

Edit: nvm, just found the answer on your other post :tup:

Yeah, the FSU just results in the last LED on the gauge never showing full, even right after you fill the tank.

It's not a big deal. IIRC I drove with a bad FSU for months before bothering to take the car in for warranty service. They diagnosed, ordered the part, gave me a loaner for a day or two, did the repair, good to go.

My car has never had any wear, damage, excessive mileage, etc. being serviced at Stadium Nissan. I've never felt like I was dealing with scumbags or dishonest people. I'll probably continue to take my car there as long as I own it.

SoCal Dealerships?
 

Thanks again. I will call Melissa to make an appointment for the SLU recall. Just need to put the fuse back in first.

My (stock) Cats Heat Shield also rattles! I can hear it at 2 mph and during gear shift... Pretty irritating! I don't know if they could fix it under warranty or not. I have decided to get a Berk HFC and call it a day!

FSU is REALLY common on Nissans, they haven't figured it out in 10+ years.


The second part, in bold, is only covered under your 3/36k warranty, If you wanna swap, I'll swap my OEM not rattling cats with you