This falls squarely under the category of "dealer fuckup". Leave them a voicemail to expect you Monday morning, drop the car off and have a good long talk with the gm. Follow up with a long chat with Nissan corporate. You've been nice long enough.

Based on the other times he is going to say leave the car and we will get you a rental, and then in 3 or 4 days they will call me tell me its ready again.

They should have to compensate me for my time and aggravation, I will try to call Nissan Canada on Monday and see what they say.

Maybe its worth the hassle and time to take it to another dealer? Or for warranty do you have to use the closest one?

Duane

Your warranty is through Nissan, not the dealer. It may make it easier if you stay with the same one, but they've done a terrible job so far. Drop it off. Talk to the GM before they touch the car. If he doesn't make it right, drive to the next closest dealer while on the phone with Nissan Corporate.

It is apparent that you have never worked on cars yourself. As a Nissan Master Tech 50% of the cars I touch have complaints that I can not replicate. Now I can't verify your dealer is reputable or even has reputable techs working for them. The glorious thing about owning a Z is that we have 1000s of dealers across the world. It's not like you have one option as if you owned a Veyron.

So lets get down to the issues at hand. First, did you take into account the car did not make those noises when the tech test drove it? I've had cars I've driven 50+ miles trying to replicate an issue, it never happens, and the moment I pull it out of my bay it does it. Or my SM drives it around the building and it happens. So before you make accusations make sure you have all the facts.

Second, you are no the original owner, which means if you did not buy it from your dealer they made no money, and Nissan definitely made no money unless you financed it through NNA. So no the dealer will not bend over backwards for you. No you don't "deserve" and Z as a rental while they work on your car.

Third, "design flaw".... Look at nearly every newer car with frameless door windows and they do this. It's designed to drop the windows from the seal to open and to raise it back into the seal when it closes. When the window motor loses it's positional memory then it needs to be retaught. We have some of the easiest windows to reset in the industry. FYI if you double tap and and hold your unlock button on your key fob it'll roll the windows down for you before you get to the car.

Now I am honestly sorry you had a bad experience with your dealer. However, the anger, hostility, and belittling will not get you any favors or help.

So here's my suggestion. Be happy your dealer replaced the transmission. Now expect noise from it, the 6mt does not have end play bearing tolerances, so they make a good bit of noise. The dog houses "keys in the syncro coupler" can be sticky when cold so your shifts during warm up on a cold day can be difficult.

I hope your next experience is much better, I'd suggest a new dealer with a fresh start. Now go find a nice twisty road and break in that new transmission. Have a good evening.

Does your vehicle have S-Mode? If so then it's likely they didn't perform the centering procedure for the S-Mode switch unit. Which then gives you the right to be incredibly irritated with the dealer and the technician that installed it.

no, several cars have windows like this. when you have a small interior volume there is alot of pressure built up when you shut the door. this causes the seals around the door to fail in time, and it puts stress on the glass. by closing the door with the window cracked it puts less stress on the seals and glass.

our windows dont hit any part of the frame window fully up or not. they do however slide up into the rubber seal just a tiny amount.

I beg to differ. I have accidentally closed my doors with the battery disconnected and the window contacts the body of the car. You can hear it when you close the door, and I cringe every time I forget about it. It is also done to keep the window from rubbing on the seal when you open and close the door.

The pressure differential would not be enough especially with how we have fresh air coming into our cars. Pull off the plastic around the battery and you will see a large inlet. There is no way enough pressure would build up in the car to cause damage to that seal when you have that air duct venting to ATM.

If that's the case I would be worried about running my sub in the car with the windows up, as that thing surely pushes just as much if not more air in a "sealed" cab.

If you can find me a example of a small car with a frame all around the window that still has the window open a crack when you open and close the door ill have to believe you, but I dont believe that is the case. If it was your ears would pop everytime you closed the door.


This is all my opinion, as I really have no facts other than my window hitting the car to back it up.

i cant say ive done that so you could be right. i had looked into this years ago with my buddies 330i. everything i read refered to the interior pressure causing failures.

hmmm, im not always right so ill just take your word on this one. :tup:

So after much testing I think I figured out the issue. The dealer says its normal but I know its not.

I don't think its a problem with the new transmission, it seems to be a problem with the alignment of the shifter and the new transmission, but I don't know how to describe it correctly to the service manager at the dealer.

On my old transmission, when pushing the shifter all the way to the right and then up, I would get 5th gear, and when pushing all the way to the right and then down I would get 6th gear.

With the new transmission, when pushing the shifter all the way to the right and then up it won’t go in, and same with pushing to the right and then down, won’t go in.

To get 5th gear I need to push about half way to the right and then up (so not all the way to the right), if I guess just right it shifts smooth, no issue.
And same with 6th, if I go about halfway as far as I used to, and then down I get 6th gear no problem.

My question is, is this normal? Shouldn't it be all the way to the right and then up or down? With 1st and 2nd, its all the way to the left, you don't have to guess or hunt to find it so to speak?

I don’t think it’s normal that I have to push it just the right amount of force to find the right spot, it should be all the way to the right and then up and down, like my old transmission was.

If you have manual transmission can you let me know how your 5th and 6th shifts?

How can I prove that this is not as it should be?

Duane

Your shifter is off. 5 and 6 are over all the way right and then up/down on my car.

Sounds like the guide plate needs to be moved to the left a little. Should be a fairly simple job since it can be done topside, just need to lift the shifter boot and trim panel.

The installation procedure for the guide plate is described in TM-22,23. Basically stick the transmission in 5th and 6th and make sure the guide plate is resting against the shift leaver.

Print those 2 pages and bring it to the dealer, and ask why they didn't do that.

It almost sounds like the plate that locks out reverse is not set correctly.

http://farm7.staticflickr.com/6114/6...5da0336e_b.jpg


http://farm7.staticflickr.com/6107/6...a5ffd15c_b.jpg


http://www.the370z.com/diy-section-d...fter-boot.html

Arggh Chris beat me to it. lol.

Yes but you have pictures and that is worth 2000 words in this case! :tiphat:

Hi what does TM-22,23 stand for? Can you give me a link to that so I can print it?

Thanks,
Duane

TM stands for Transaxle and Transmission, which is the section of the service manual where this information is located. Here is a link where you can find the FSM for download http://www.the370z.com/nissan-370z-o...rvice-manuals/

So I printed the pages and took it back to the dealer, they called me today to tell me they made the adjustments and its ready for pickup. They claimed that they had done this already the 1st time, but obviously it wasn't done.

When I got there the service dept was closed so I couldn't talk to them, but when I drove it, I noticed that 5th still doesn't slide in smooth, 6th is now fine, there is no difference in 6th compared to 1 to 4th

There is a noticeable difference when shifting into 5th that its different then the other gears, it does not slide in when pushing to the right you still have to come back to the left a little to get it in.

Also I now see on my shifter there is a nick or chip on the plastic collar, looks like from a wrench or some kind of tool that they used to take it apart, and the leather boot the top is all loose between the top of the leather and the plastic ring, like they didn't put it back together property.

Am I being unreasonable?
What should I do?

Should I drive 1 hour to another dealer and start all over again? Or go back again to local dealer?

I don't think its wrong for me to have it repaired correctly the 1st time. If I take it back again it will be the 5th time in the past month!

Duane

I'd go back and sit down with the gm of the dealership. You've been patient enough. I'd call Nissan corporate as well.

Problem is the GM is already involved, as the service manager was away when all this was happening, he is the one who drove it last Sunday and told me its fine (this was when 5th and 6th were not shifting correctly to the right)

I don't think I will get much from him.

Also they gas was full when I dropped it off last Sunday and when I got it back it is just over half a tank now. :(

It's time to talk to corporate. That dealer has had their chance.

Spoke to Nissan they are opening a case regarding the service that I received and will get back to me in 48 hours, not sure what will come of that.

They also said that if the shifter was damaged while in the care of the dealer then the dealer would have to resolve it. So looks like I have to go back :(

Hopefully corporate takes care of you. This dealer has really dropped the ball.

Apparently some technician from Nissan Canada came to the dealer today and they have adjusted things properly. They are also replacing the shifter and leather boot that was damaged.

Only question left is if they will replace the 1/2 of gas they used, I will find out tomorrow when I pick up the car.

Hopefully this will be the end of the saga and I can drive my car for a few months before the snow comes again.

Duane

They had to bring in an outside tech? Wow. I'd never go to that dealer again based on that alone. I hope you end up with more compensation than a half tank of gas. They've royally screwed the pooch on this one.

I don't know if the dealer brought him in, or if he just came because I called Nissan Canada the day before to complain.

Either way I agree, I don't think I will be using Barrie Nissan any more

I doubt the dealer would have done that, especially right after you called corporate.

Nice to see Corp step in and get control of this. The dealer has no excuses and should or is embarrased. I hope you can get the car on the road now and actually enjoy it.

According to the dealer, it was installed correctly, apparently its normal for 5/6 to not be all the way to the right and having 5/6 all the way to the right is a "personal preference"

If that were the case I seriously doubt corporate would have sent an outside tech to fix it right.

Exactly. The plate is there for a reason, and the adjustment process is spelled out in detail, not sure why they had such a problem with that. Glad it's finally fixed.

So I picked up the car on Friday and drove it over the weekend, seems to shift fine now, I still notice a slight indentation to the left when shifting into 5th, but its not anywhere near as bad as it was before.

They washed the car and even vacuumed (they had never done that before)

They added about 1/4 of a tank of gas back in, less then they used up but better then nothing I guess.

They replaced the damaged shifter, however now on the center console below the shifter the plastic is all scraped up.

Do you think I should go back again? (this would be then 9th time) am I being unreasonable? Are these kind of marks normal when you are having warranty work preformed?

I'd have let them slide if they had fixed everything the first time. At this point, it needs to be PERFECT. Make them replace the console.

I don't even know why they used a trim tool to remove the shift boot, you can pull the trim piece up without using a tool. I'm sorry you're experience has been so horrible.

I read through this entire thread and really feel for the OP. Sounds like this dealership needs to retrain some its techs. Given the rarity of 6mt's the go through the shop, I imagine a more senior tech would be the one working on your car.

As for the repair job itself, more damage should not have been caused. Keep pushing until they make it right, including replacement of any scratched/damaged trim or other damage that wasn't there.

As always, if the car is in good condition, it's best to do a thorough walk around with the SM and notate any preexisting damage. Most service writers/customers are too lazy to do this. Ultimately, it's in the customer's best interest to do so. The suggestion above about taking odo pics is a good idea too. The service writer should also provide you with some paperwork indicating date/time/mileage of the car when it was brought in. Any preexisting damage should also be notated. I'd go a step further and place a DO NOT WASH flier inside the car/noted on the RO - dealer car washes = more scratches.

Finally, with respect to your 5th gear issue, how well does the shifter slide into gear with the car running, clutch depressed, but not moving? Is the feel similar to 6th gear/other gears? Also keep in mind this is a new/rebuilt trans. There is a breakin period. I can't recall if I had any issue with mine going through the gears when new, but definitely would expect it to loosen up with more miles.

Took it back, spoke to the GM again he said he will have it repaired, I have to bring it back on Thursday when the guy who does that work is in.

Nissan Canada offered me a free oil change for my troubles.

They need to do a little more than a free oil change IMO

I agree, but they keep giving me the same story that each dealer is independently owned and they can't do anything.

Mention to the dealer that if they do right by you, you'll post positive reviews on sites such as dealerratings.com and other dealer review sites. That might motivate them to do more for you. Also mention that you'll respond with positive marks to any surveys received.

I don't think they care about reviews, I have documented everything and going to sue the dealer in small claims court. As 5th gear is still not 100% the way it should be, and Nissan Canada is not doing anything at all to help me resolve this.

Does anyone have a link or a picture of the OEM shifter knob for a 2010 40th car? I think they might have installed the wrong one when they replaced mine.

Duane