*Voluntary Service Campaign ** Steering Lock Fix**

Man Of Steel

So far I have talked to Naples Nissan and they wont budge. The car will have to remain there for now. I called Nissan Corporate and they told me the Regional Manager will be in touch with me before the end of tomorrow's business day. I called another local Nissan Dealer and talked with the head of the service department and he was much more knowledgable and polite. He informed me that the VIN doesnt fall in the range of vehicles affected by the service bulletin but that doesnt mean that someone higher up cant grant "good will" and have the dealership repair it free of charge. Im already in the hole with towing and diagnostics, theres no way I want to spend $1,300 more. I'd hate to have to threaten an email to the CEO Mr. Ghosm, talk to the local media, and maybe legal action. Come on Nissan...

And about the hitting the module, I tried with my palm as well as the wheel locknut and it remained unresponsive. I would love for it to come out of this state then I would just pull the 10amp fuse. Thatd be easy as pie...

Man Of Steel

Thanks for the input fellas. Does anyone know of any other way to get it out of lock mode? I would really prefer just getting it fixed then cutting the brown wire so it doesnt happen again. Sad at 68k Miles she was running like a dream and now she wont even turn on and they are holding me hostage for 1300 bucks.

SouthArk370Z

Your questions have been answered already. Click on the "Steering Lock Links" link in my sig.

In a nutshell, if beating on it doesn't work then you have to repair the unit yourself (not for the faint of heart) or replace it (it's not an easy DIY, but not that difficult either).

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Steering Lock Links - Search The370Z Bookmarklet - FSM @ NICOclub
Mankind has progressed past the need for war but we haven't evolved that far. - NachoMahma

JARblue

Do you get lots of service done at the dealer (or have you bought lots of cars from them)? If you spend lots of money there, you are a good candidate for "good will" service.

Tell them the Rev D model had failures prior to the recall even being issued. And then they just got rid of it all together. I cannot imagine how big of a hassle it would be for the dealers if every Z on the road still had an ESCL in it. Nissan deserves to take it up the rear for the ESCL fiasco

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kenchan

its kinda funny i still have my working rev b and c.

Man Of Steel

Hey guys, thanks for all the help! So after getting my car towed 23 miles on Monday, hassling with Nissan and their utter BS, and making a couple trips to the dealer where it was parked dead: I fixed it myself! Yesterday after I got off of work at 5pm I went straight to the dealer the 2nd time but this time with a hammer a mirror and a light. I layed the mirror on the drivers side floor under the steering collumn and aimed the light at it with one hand and had the hammer in another. My friend who was there with me was hitting the push start while I was banging away at the steering lock module. All the sudden we heard "CLICK" and it went from lock to "ACC". I shouted "WOOOOOO" decently loud in the Nissan service garage. I then engaged the clutch started her up and did a 4k rev on a cold start. (I know I know, I was just too happy to hold it in) I was muttering to myself saying not today Nissan, thats MY $1,300! Needless to say they took the car from right next to 2 brand New GTR's and then parked it outside, I happily paid the miniscule $106 Diag fee and was on my happy way . We went to my buddies house and instantly popped the hood and pulled the 10amp fuse and she has been working like a charm since.

JARblue

I find it funny that Nissan thinks Rev D is still ok for 370Z owners, but GT-R owners got a recall that included Rev D. Wait... that's not funny

I bet I activated my ESCL more times in the first two months of ownership than you have in 5 years of ownership

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kenchan

..

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JARblue

my should have been more like a

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sidezero

So my 2010 Nissan 370Z failed for this very issue recently. Same part number as mentioned in the campaign notice and the dealer confirmed the fix is to replace it with the D model steering lock.

Apparently my VIN isn't entitled to a free repair despite everything being exactly the same. I opened a case with Nissan Consumer Affairs and they called me and told me they are unable to provide any assistance with this repair. I asked why when everything is identical to the campaign information and she bullshitted me saying they use different suppliers and only some are covered.

At this point I'm out over $1200 for this stupid repair because I couldn't get my car into Acc by hitting the steering lock to get the fuse pulled.

I cannot believe Nissan is refusing to honor this repair with all of the facts provided.

Does anyone here know of any escalation points within Nissan USA I could contact about this?

JARblue

Nice work!

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SouthArk370Z

Good luck, sidezero. I've got my fingers crossed for you.

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Steering Lock Links - Search The370Z Bookmarklet - FSM @ NICOclub
Mankind has progressed past the need for war but we haven't evolved that far. - NachoMahma

JARblue

Oh... it looks like they already fixed it

Good luck man. Unless you spend a lot of money at the dealer, they are unlikely to do "good will" coverage.

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sidezero

Finally got my car back yesterday from them.

Nissan decided to split the cost 50/50 on the repair. Total cost out of pocket was $564.

The service advisor told me they had 2 other 370Zs come in after mine with the same problem. 1 covered under the campaign, 1 not.

I'm glad Nissan did something for me but I'm still pretty pissed that I had to pay anything at all for a known issue and go through all of this trouble fighting them. They absolutely refuse to update the campaign and take care of their customers. They even tried to make it sound like they were doing me a favor by covering 50% of it.

This vehicle will be sold in the near future and Nissan just lost all future business they might have gotten from me if they would have done what is right.

kenchan

Sounds like another win for the dumbarse canned message team..