The point missing here op is that you declined for a new set after they sent the wrong replacement.....
My point is with aftermarket parts, u need to be patient. There are guys on this forum that have spent thousands of dollars on a single part with errors on shipping.....

Most of us here have gone through this many times.
If don't want to wait, that is your choice 100%. At the same time tout can not complain too much if you, yourself isn't willing to allow the company to correct the issue 100%.

professional? didnt know i was selling anything here.

what shocked me is your thread title.

"Stay away from this company..."

being new to a scene as you said and not having dealt with many companies yet i would hoped you would do research on things prior to posting. you have one issue, which is unprecedented by the way, and just to telling everyone to stay away from AAM.

as someone who hasnt had an issue, i will sit here and tell everyone to go to AAM. because in my experience, the customer service was great and the products were outstanding.

:tiphat:

There are lots of people out there that are happy and enjoying their short tails, but things like this happen it is just a reality of manufacturing.

OP is in the right for wanting his shipping costs reimbursed, just send the guy his 20 bucks and call it a day. Don't really see the need for anyone to bitch and moan beyond that

I was willing to let them correct it. That's why I waited to have them send me a replacement. My question, which you did not answer, was and still is: how many times should a company be allowed to correct their mistake? If I give them infinitely many attempts, then I might as well not have ordered the part.

I have ordered many aftermarket parts. I can understand something simple like forgetting the gaskets, but when you send a low quality part and send a replacement of a totally different specification (which was also personally inspected by the representative), how can I further trust that a replacement set for the replacement is going to then fit? It's the company's responsibility to accurately market their products and ensure they ship the correct parts. If a company cannot do that, then they should at least put a disclaimer on the part's page stating that it may not actually fit the vehicle it was "designed" and "engineered" for.

I did do my research and that's why I chose AAM - others were happy with the short tails. After having this experience, the least I could do was to alert others of this experience. I can understand that you still like AAM because you haven't had a bad experience. I also don't doubt that you would be proclaiming them to be great even if you were in my shoes though, because of the fact that you know people and are friends with people that work there. Doing otherwise is a great way to break friendships and likely discounted prices, right?

I can understand that the occasional mistake can occur in production. Not producing parts to a standard specification though, that's what is worrying. I was hoping to join the other happy AAM customers, but that won't be happening.

Can't argue with that man, it's unfortunate. However I would personally reserve judgement on the company until I see how they handle it from this point on. I've seen a lot of good companies go through **** storms because of a few bad eggs or careless mistakes.

I do hope you get your money back and find a nice alternative if you choose too !

Btw... I have a $3000($$CDN)exhaust system that the exhaust tips don't line up 100%....
That's just the way it is....

What AAM should have done(if they had the chance or not).was send you 2 new tails, and not one. Tails and tips never line up 100%

AAM has been lurking here in this thread all morning without comment. Jason is here right now.

Just want to add

Threads like this are what make this community valuable. With the amount of money we burn on these cars, its hella important to be informed on how companies do business.

And with that .... waiting to see AAM's response.

They definitely could have sent 2, but chose to send a single replacement.

I can understand the tips being off slightly - it's inevitable. My Altima's Stillen exhaust has a slight difference, but we were able to easily adjust that to fix the issue. The discrepancy that we are talking between the replacement and originals that I received though is at least 1" less where the tip would clamp onto. With that said, one tip would be severely recessed while the other would be sticking out substantially. In addition, the bends were totally different and would not have lined up to be correct for any 370Z.

So... How about those broncos?

I agree 100%, & would not accept the "parts".
But your title gets us phsyched up to start hating a company that ripped you off, when after reading the thread, the company did everything to try to correct the issue....
All im saying is you're a little harsh on the title and simply had some bad luck with AAM's parts, not "company" as a whole. Because you can not argue the fact that they did try and even gave your money back once you had enough.

A company is represented by both the quality of their parts and the customer service that they provide. Both of which were lacking in my experience. That's where the title came from. If you disagree with it, I apologize.

Like I said in previous posts, I did give them a chance to fix it. In my opinion, there are only so many attempts that one should provide a company before it's time to move on. If you disagree, that's your opinion that you are entitled to. At the point I decided to return them (due to the failure to correct the situation), they had no idea what part was correct. Like I said before, how do I know they would magically find the root cause, and fix the issue, in less than a day from when they were alerted to it. There's no way to possibly know, especially since they did not know that what they were producing and selling was even correct. Can you understand where I am coming from? A company that is shipping products that they don't know are correct or may not fit, is not following a very good business model. I did not want others who were interested in buying short tails during this period to encounter the same issues. I hope that clarifies my point of view.

:iagree:

Makes sense. Im married so i guess i have a little more.patients:roflpuke2:

I guess AAM decided against posting in this forum.

You could always try PMing MaxPowered or Aviator44 to get their attention.

AAM was in here this morning... They saw it.

I see.

2700 views. OP's point may be convincing to others and influence their buying decisions. Sucks to loose a sale over a simple fix.

Hi Guys, Sorry I'm late to the party. :hello: We've been playing a lot of catch up now that Sema is over (but that isn't an excuse) and we're certainly not avoiding the issue.

Mike (op), first I want to apologize for any inconvenience this may have caused you (or anyone else involved). I truly was working hard to resolve the issue in a timely manner as I know the excitement that comes with installing upgrades. :driving:

Honestly, when I was questioning the replacement pipe, it was only to have all of the pertinent information to take to the production manager. I'm sorry if I made it seem like we didn't know what was going on.

As stated in the emails, we were willing to work with the credit you requested and I meant it when I said I would ship you a completely new set that I personally would have helped test fit on our shop 370.

I believe the reason the shipping total wasn't included in the refund was because we paid for the shipping label to have everything sent back. My manager handles the refunds and unfortunately she is out today, but I will sit down with here tomorrow to discuss the issue.

Again, I am really sorry that we (and I) made the mistakes that we did. I really wanted to earn your business and for you to have a perfect set of short tails.

:tup:

+1+1+1+1+1+1+1++11+1+1+1+1+1
This was the missing link to the op!
I've never bought from AAM, however i have read many of many threads of.members who have......
If a customer is not willing to hold out for the company to resolve the issue..
. They should NOT be posting this kind of thread!!!
Thank you Jason for clarifying this issue, that should never have gone this far in THIS FORUM :tiphat:

Whoomp there it is. :tup:

Thank you for responding, Jason. It's good to finally hear from AAM again. As you stated in your email on 10/21, it certainly sounded like you and the production manager did not know what was going on:

Did you ever end up determining the root cause as to why these parts were being built to different specifications? I was never notified that you were able to. In my email, I asked for a full refund. At no time was that contested or questioned. I realize that you paid for the return shipping label, however, given the fact that you were unable to sort these issues out, the shipping charges that I was and still am looking for are the initial shipping charges that I paid. I would appreciate it if you would sit down with your manager. tomorrow to sort this out. It's unfortunate that AAM was unable to resolve the issue in a timely fashion, but I do appreciate your attention in resolving this.

As I have now stated multiple times, I did give them opportunities to fix the issue. They were unable to and that's why I returned them. Will you please stop trying to discredit me or this post simply because you disagree with me? Many other members have found this thread to be valuable and let's leave it at that and move on.

Im still on your side brother. But the problem i have is that you failed to mention that AAM was.going to send you a new set, 2.new tails......
It is what it is. The truth is all of us members, including yourself, learn things from others experience and post.
However, when a thread is created, leaving important information out that the company was willing to do...... Is false information. Your thread has pretty much gone down the toilet cause you lied about what AAM was willing to do as a "COMPANY" that we should "STAY AWAY FROM"
I've been around the block with aftrrmarket and companies..... No one is perfect. We all make mistakes. My bottom line is....give them a chance. If you don't want to. Don't try to change the way things went so you think people turn against the other.
This is THE 370Z.com....
members and companies are both on this site for all to hear both sides so neither member, nor company ia left to hang, as u made out AAM to be!
Peace! Im out to install my wide body kit:happydance:

as a person who has met all the people at aam in person and seen there facilities . i can say they are a grade a shop and a great bunch of guys . if i had only lost shipping in this entire situation ( being the they wernt given a chance to test fit and send you a known to fit set ) i wouldnt have said a thing and i damn sure wouldnt have started a thread about it . i understand that it can be frustrating when parts dont fit perfect / dont ship / sellers dont respond so on and so forth . but ive always given them the opportunity to fix it . hell right now ive been waiting a month for a set of side blades that were IN STOCK when i ordered them . im not gonna start a thread about it . lol . this is how it goes in the aftermarket world . from what i can see they ( jason and aam ) did everything in there power short of driving you the test fitted parts to your door . if you plan on modding your car in depth your gonna have fun if this is all it takes to get you rowled up . how much was your shipping ill paypal it to you so you can move on with your life . im generally not a person to chime in but bashing them given the situation and not letting them follow through with making it right kinda bothered me . giving you your money back was there attempt to do so . not including the shipping was not intentional im sure . ive been on the receiving end of things ( i ran a performance shop for years so i know there frustrations ) all you can do is your best and thats not good enough or fast enough for some . good luck in the future my friend dont sweat the small stuff it will drive you crazy if you do .

I didn't lie. I said they were going to test fit a new set that they made, but there was no guarantee they would fit. Jason stated in his post that they would send me the short tails that they were going to test fit, though in his email said that they would send another set that was built to a similar spec to what they test fitted. Given that the short tails I received varied, and the fact that I had already given them ample opportunity to fix the issue and they still were unable to guarantee that these short tails would fit, I chose enough was enough. As I said, the intention was not to bash them. Just to warn others about the poor quality and inability to guarantee their engineered parts would actually fit the vehicle they were designed for.

Best of luck installing the widebody kit.. pics? :D

I don't doubt they're a great bunch of guys which is why you are biased towards AAM. From this experience though, it clearly was not meant. As already discussed a few pages back, it's the principle that if you cannot send the correct parts and cannot fix the issue in a timely manner when given ample opportunity then you should at least refund the shipping costs because you could not deliver the advertised product. This part has already been engineered and should simply not require a custom fit to get it right. The item should be built to the same specification every time, and was not in this case. I can understand that sometimes waiting is required, and I was more than willing to - when a company stops responding altogether (with no out of office message) though, that's a different story. I waited close to 3 months for my Stillen exhaust and never complained.


Even after Trips sent a message to AAM 5 days ago, they failed to contact me or respond to this post. That doesn't reflect very well on their customer service. Just because you go off to SEMA doesn't mean that the rest of the world stops or that you can stop responding to customers. If you know you're going to SEMA, then maybe you should have someone else take over the issue temporarily or at least forward the information along so it can be resolved.

I believe everything that needed to be gained from this thread has been gained. Maybe it's time to lock her up?

:iagree: though it would be nice to wait until AAM resolves the issue completely by posting the credit. Jason, please send me an email regarding the outcome of your meeting with your manager tomorrow.

I've been following this thread .......and has me a bit nervous.

I too had fitment issues with my tails I ordered from AAM not too long ago. The problem was that the driver’s side fitment was way off. (The passenger side fit fine.) Looking at both short tails side-by-side, there were obvious differences; passenger side was longer, weld location for the rubber bracket were different, and the driver's side bracket was taller. When I initially tested fitted the driver’s side, I knew there was no way in hell this was made correctly and/or thought this was another vehicle's tail.

Long story short.....I worked with AAM, in which, Jason provided great and timely customer service. I was shipped another full set they said was actually tested fitted on their car to make certain I wouldn't have any issues. However, I did have to use two provided spacers on the driver's side and affix the tips on the passenger side outward more to even alignment between both sides. No big deal. In the end, I was satisfied with the look and sound.

Being satisfied with AAM's customer service and wanting to complete my full cat-back, I ordered the mid-pipe. My mid-pie is scheduled to arrive tomorrow. I want to install myself, but now I'm a bit nervous. If I do attempt to install myself - and run into fitment issues - I believe I don't have the knowledge and/or tools to make the necessary corrections/modifications. I think it might be best if a shop does it. That way, at least it'll be on a lift vice stands, and they would be more experienced to handle any issues that might come up. I think most would agree with my reasoning?

I found this thread very informative. Thanks for posting nismo9132. You had a bad experience that was clearly defined in your original post. Some people don't see it that way, but like you said, everyone is entitled their opinion. Yes, AAM may have a great reputation, but your experience was far from great. Isolated incidents like this still need to get resolved, and you still haven't had gotten that ORIGINAL shipping refund yet. I think it's the least they could do given all the trouble you've had to go through. Be sure to let us know when/if it goes through :tup:

hey 37zero, do me a favor my man. when you get the midpipe installed, post some videos! the only videos I can find with the short tails and midpipe combo aren't too good quality. good luck with the install!

Thank you for posting this. I'm happy to hear that they were at least able to resolve the issues with the manufacturing defects that were present in the short tail that they sent you. This post also demonstrates how this is a larger issue than AAM needs to deal with. For your sake, I hope the mid pipe fits as it should. To be quite honest, I was planning on buying the mid pipe shortly after installing the short tails so the exhaust system would look a bit nicer (as all visible stainless).

Thank you. All I intended was to inform the community. I will definitely let everyone know if/when they resolve it.

First, let me say that I completely agree with you getting the full refund. That being said, I would have gone about it in a very different manner.

:shakes head:
How does visiting the shop and meeting the gentlemen that are building the products you are buying make you biased? I would call it the opposite when a customer stops by the shop to see how they operate and how they treat their customers. I could see you calling them biased if they go out and have a beer with them after work or hang out with them on the weekend, but I didn't see anything like that mentioned.

If you want the full refund, you should get the full refund including shipping costs. However, I disagree that you gave them ample opportunity.

AAM is a reputable dealer. I've never purchased or communicated with their shop or employees (I hope that makes me unbiased), but I would fully expect them to make right their mistake. I think most of us in the community would expect them to get it right before trying to screw us over. Note that there was a fair amount of people standing by AAM. I tend to agree with them that the title is too harsh for the situation, and that this matter was something that should be between you and AAM. They should not have had to come on the forum to clarify the situation. If you are unable to resolve the matter, you might consider asking the forum for help in contacting AAM.

Had you done more research or been around the forum longer you might have figured out that this is a pretty tight community that looks out for itself, members and sponsors included. Take a look at some of the sticky threads in the classified section to see what they do to scammers or research GTM's reputation and sponsor status (hint: they're banned). People are standing up for AAM because history shows they have treated our community right. If you feel they have not treated you right and start a thread such as this, then we're going to want to know what happened. And you will know if we disagree with you :tiphat:

AAM didn't say they were going to custom fit them. He said he would test fit them on their shop 370Z to be absolutely sure they were sending you the correct part. I'm sure he realized you've been through enough and wanted to make sure you were a happy customer. Given the unfortunate situation you were already in, I don't know what else they could have possibly done for you :icon14:

Also, AAM makes more than one version of their short tails. It is entirely possible that you got the wrong parts. If they didn't fit even after AAM's promise to test fit them, then I would say its appropriate to ask for a full refund. You are, of course, entitled to a different opinion on this.

You said you waited 3 months for your Stillen exhaust (hope you didn't get the "Black Series" :ugh:). How long did you wait for contact from AAM? Did you not try to call their shop during normal business hours after a few days of no response? I'll call multiple times a day if I'm overdue for a response. Never rely on emails or PMs.

I think the bold part might be the reason you had issues in the first place :ugh:

Again, this should have been between you and AAM. Trips should not have needed to get involved. My guess is he felt the need to contact AAM because they are such a good vendor in the community and wanted to make sure they were aware of the situation, expecting them to rectify it. Which it looks like they have/will.

sooooo as i said AAM is a great company and this thread was not needed.

trips, lock this bitch up.....i'd say delete too. pointless.

:tiphat:

Lets wait until they actually resolve the issue. I agree it should be locked, but since many members have found it valuable it's definitely not pointless and I disagree that it should be deleted altogether.

we've discussed the same thing 500 tiems that this is essentially a thread over your $20 in shipping.

a. they sent parts and were willing to work with you. offered to send more parts as well to make your order 100%.
b. you didnt want parts. you wanted your money back. you got your money back minus shipping which jason touched on fixing, if i read it all correctly.
c. this thread where for 4 or 5 pages it was nothing important until AAM came in and got invovled could lead people in the wrong direction before getting to where the good info is.

so in the end either it gets cleaned up to your OP and their answer or deleted in my opinion.

That's where the misunderstanding is - the post was not initially about the $13.72 shipping charges. It was about the fact that they sent bad parts, had no idea what was wrong, and the poor customer service along the way. I cannot help the fact that AAM showed up late to the conversation - they had been alerted to it by Trips and I had emailed them and never received a response. Their choosing to disregard it for as long as they did was their call.

It's not your call or my call, but I would like to think that the Administrators will realize that this thread still provides valuable information regarding the quality of AAM's workmanship. I did want the short tails, but given the fact that they could not provide the correct parts, I decided not to bother with them anymore. It's ultimate up to the Admins, but it would definitely be nice to at least allow them an opportunity to fix this issue completely, post one final note stating whether or not they resolved it completely, and then close it and move on.

they sent a wrong/bad part. it happens to any company and with AAM it's rare. also with exhaust systems i dont think i've heard anyone install theres without some need to adjust the tips and line them up with a push or two in the end.

they did work with you to solve the error and sent more parts. please don't go on saying their workmanship is not good quality because you got the .01% time they had an issue. that is my problem with this thread.

yes, we get it. you got a bad part. dont go making a whole thread into bashing them over 1 part. especially when they did work with you on fixing it. who knows maybe you had non-nismo tails shipped or maybe you installed them wrong. could have been a issue on your side. ever think of that.... :stirthepot: