100 posts and already trying to get on kenchan's iggy list.

Damn dude... just not good from AAM to do this :shakes head:

He might already be after several of the threads he started lol

:(

:icon17: A couple of those threads got pretty crazy. But you're doing better, man :tup:

Hope the Z is treating you well, and you're enjoying the MT :driving:

i think he too waz being sarcastic. :icon17:

I guess he's not on the iggy list :tup:

who said he wasnt? :stirthepot: :rofl2:

So, no news from AAM.

Their return policy does not mention that shipping charges are not refundable, unless you refuse the shipment. Already saved it as a PDF too, just in case they decide to try pulling a fast one. :driving:

Lol. No one can help the op other than sympathize with the op or as some did, defend AAM. None of us had any meaningful influence other than Trips who chimed in to help. The rest us........useless data.

So true :icon17:

Well the intention of this post was to warn others about this experience and hopefully make them aware of their shortcomings.

so you got the refund, minus shipping right?
did you get to keep the tips???

Correct - I received the $479.00 cost of the short tails back, but AAM did not refund the shipping costs which I paid. They shipped defective (imperfect and not what I ordered) parts and that's why I expect a refund on the shipping costs.

No - I did not keep anything. I shipped everything back to them.

i'm just curious here.............

so you got bad parts, got new parts free of cost, only loss was shipping thus far?

is this correct?

The new parts weren't the correct parts though...

From what I read, yes and no, he did receive a new part but it was not the correct dimension.....so he had 3 short tails but one that was correct (?) he send them all back for a refund which he got except for the shipping to them.

If I'm wrong I apologize and do please correct

ok so either get them to ship new correct parts or eat your $12 shipping and move on.

if you own a Z and are buying $500 parts you shouldn't be complaining over $12 or whatever your shipping is since the OP doesnt have a location listed. you got the big money back and you're bashing a company over $12. thats their cost to hear the OPs bitching i would assume.

:facepalm:

i swear some of the people are here who complain about $2 but own Z's. i didn't know car payments could be made with welfare access cards.

:wtf2:

My understanding now is that you have no parts and full refund(-shipping).
AAM tried to resend new parts, which were incorrect. They paid send more, paid for the shipping to send back....
Im going to assume that they were going to resend 2 more matching short tails and with you being upset over the first 3, u declined the offer, hence you don't get the shipping cost???

Make sense??

My personal opinion.....
AAM did more than they even had too. That's going the extra mile to please a single.customer. Sometimes things simply don't work out. I don't believe you should be so harsh towards AAM:tiphat:

Regardless of what did or did not happen here... I would like to hear AAMs side.

This is mostly correct. I'm looking for the shipping that I paid to have them sent to me since the parts they sent each time were defective and were not sized for my car. They sent out 3 short tails and they weren't sure which size was actually correct.

Once again, I apologize this post offends you since you have personal ties to AAM. I have a $600/mo. payment for my NISMO Z. I'm a full-time student using money from internships to pay this car off. I bought a $500 part and expect it to be correct. If you cannot ship a correct part and cannot fix your mistake, then you should not be in business. AAM has stopped responding all together. I know you are entitled to your opinion, but they shipped defective parts, which under federal law they are required to provide a full refund.

Update: Also, let's keep it on topic... I'm not on welfare so let's not open that can of worms.

To this end, how do I know the replacements were going to be correct? If they were unsure of which short tails they sent were correct, how are they going to build a correct new set? Of course I did not want to receive them just to find out they don't fit either. In addition, how many attempts should a company be given to correct a mistake that they cannot identify the source of? At the point I decided it was enough, they were shooting in the dark trying to identify the source of their production issues... not a good business model. Their return policy also does not state that shipping costs are non-refundable, unless a package is refused - which at no time did I do.

While I appreciate your opinion, I disagree with you. Like this post has demonstrated, they were shooting in the dark and had no idea where their issues were. They asked me to troubleshoot which set fit so they could identify which tech messed up/where the issue was.. If I bought a part for my car, it should fit, just as you shouldn't have to test fit a battery for your car to ensure the size is right or the cold cranking amps are sufficient.

I would too. It's interesting how they have ignored this post and my email when they are on the forums and have been contacted by Trips.

I am not here to take any side, but I would like to commend nismo9132 on his/her handling of the criticism. This could easily have turned into a big pissing match. The respect and patience shown by nismo9132 is uncommon.

again, they have offered to send more to correct their mistake, have also given you $500 back, and you're bitching about less than $20 in shipping.

maybe you should have waiting until you graduated to buy a Z.....it's what i did and i aint complaining over $20 in shipping. just saying.

a fill up of 93 is plenty more than that shipping. maybe that should be your next issue.

:facepalm:

They haven't corrected their mistake. They corrected part of it. They should absolutely refund the shipping. The argument that it's only $20 is asinine. He should be made whole since they were unable to ship acceptable parts. Period. Who cares about how much it is? Why is that an issue? Since it's only $20 he should eat the loss because this shop can't manage to weld a flange on a pipe correctly?

Look, I'm not looking for handouts. How do you know the replacement would fit or be the correct size?

I'm making the payments just fine and can afford the car. I'm complaining about the shipping costs because of the principle.. if you don't ship the correct part, I should not be responsible for it.

It's my second car, so a tank of 93 is no issue. My 09 Altima is my daily and the Z is just a Sunday driver.. if I even take it out that often.

I certainly would be bitching about the $20... it's the principle of the matter...

Exactly. I would fight for every last cent they charged me.

After seeing how they failed on a muffler delete, I'm worried for the guys who let AAM put their turbo kits on their cars.

ok let me rephrase this.

is $20 worth trying to ruin a companies name over? this is my point. it's not worth the nonsense you're starting in this thread.

man up, call them again, resolve it.

their name isnt GTM. :stirthepot:

Im on your side Nismo9132, trust me, I've sent back many parts that were not make correctly.
The only thing im saying is they did try to help, they did send more, they did refund you.
If you decline their efforts to help you..... That's doesn't mean people should stay away from the company.
What you should have said is you don't like the quality of the short tails. The company themselves did all they could for you.

Everyone has a right to reject parts. but parts are not always reflected on the company. Mistakes/errors happen. If the company corrects or tries to correct until you decline.......
Shouldn't be so upset with them.

The least they can do is reply to this thread with their side of the story, that's not that hard.

All it would take is 5 mins for this company to set the matter straight. Its the fact that they are absent throughout this that worries me more than this whole deal.

Everyone knows everyone screws up, but its how its handled afterwards that matters. Even if AAM said they feel they should not have to return the costs because of reason xyz it would mean more than nothing at all. For all we know they have a very good reason, but not showing up for the conversation is not the way to handle it.

Thats how I run things.

That's question for AAM not the OP.

has anyone alerted them to this thread? not like this is FB and we have a tagging system alerting someone anytime they are being talked about.

i know trips said he PM'd them but could have just questioned the issue and not told them some dude has a thread crying about it.

dont assume someone is dodging the conversation if we don't know it hasnt been brought to their attention.

I'm not trying to ruin their name. I'm simply warning others about the low quality parts that I received and the tactics they're trying to pull. It's the principle and the fact that they should not be charging shipping for orders which they sent defective parts. Hopefully that clarifies my point of view.

Suppose I had received another set of short tails and they were not the right size or did not fit. Should I give them another chance? And suppose it happened again and again since they were unable to identify the issue. At what point in your approach does one simply come to terms with the fact that this company cannot produce the part as intended and the parts should be returned? Or would one simply go into an infinite loop (in the worst case) trying to resolve an issue? I'm suggesting people stay away from the company because of the tactics they try to pull after they send subpar quality parts. I was completely fine with the fact that the pipes did not sit flush in the flanges, and was willing to keep the short tails even with that poor attention to detail. My issue with them arose when they were unable to resolve the issue because the replacement parts were built to a different specification, not intended for a 370Z (as the bends were different).

As I stated before, I'd love to hear from them. I have a feeling, however, that they are staying away from this because they know they failed and do not want to admit guilt.

I emailed them and received no response. I trust Trips enough to have provided sufficient information for them to message me directly or respond to this thread (after all it has been in the General Discussion for several days now). Also, I'm not crying about it - like I said, just warning others. Given that it has been brought to their attention (multiple times now), the only logical implication is that they are avoiding the issue altogether.

A fair point. Your right we dont know that they saw it. I did see on some bimmer forums that they have a hastag system setup where you could lets say go #Mitco39 and it would pop up on my window with a link. Seemed to work very well when someone wanted to bring someone else in on a conversation. Not sure if that is a possibility on this forum. Seemed like a neat feature though.

should be. that would be nice.

What's wrong with you man? Please stay on the topic and stop saying stuff like this.

1. The company sent low quality part
2. The company sent wrong part
3. The company had no idea which part to send
4. The company didn't refund shipping cost

You tell us to trust the company and the OP is BS??? :eek::eek::eek:

my point is that the event itself is the first i've heard/seen of.

before anyone takes this isolated incident as a major cause for concern. i wanted to stop this before anyone decided AAM was to be avoided like a GTM.

and dont come in here with your 180 posts telling me to stay on topic. take the OP's $20 lost to go premium and help the forum get hahtags so AAM could be alerted to this thread :tiphat:

Look, I was shocked too. I wish this experience had turned out far better, but it didn't.. that's what the post is about. I'm too new to the Z scene to know about the issues with GTM, but in my books this was still one of the worst experiences I have had with any company - car parts or otherwise.

Please don't bully others because of the number of posts they have - it's definitely not very professional or respectful and it's definitely not on topic for this thread.