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I'm all for customer satisfaction. Whether it's a $5 widget or a 30+ thousand sports car.
If a customer is not happy and the issues are real, then Nissan should make the customer happy/satisfied. Treating people like they actually matter goes a LONG way towards brand loyalty. If Nissan had treated the OP like he actually mattered in the first place, this entire thread would not exist. |
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will ask her next time... do you like corndog and potatos? :ugh: |
.. or like do you know how to do fraction? :confused:
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I haven't read any responses but. The 2009 had many a problems from oil consumption to things not working as well as they should, transmission getting clicky. The 2011 I had felt like it had no problems and felt well sorted. I won't ever buy a first year car anymore haha. I will wait 3 years so I don't have to be a beta tester for a car.
My brother now owns the 2011 and it is still running great! |
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Also every time I've called they've sounded American (unlike HP customer support). Unlike others, I don't yell and throw a temper tantrum over the phone. they already don't care, so what's yelling going to accomplish? |
Yo, man disregard the dismissive posts! Nissan has a real problem with their customer service and reliability.
Check out my thread: http://www.the370z.com/engine-drivet...ad-gasket.html Brand new car with a failed engine, a year later its still not repaired right and their repair caused numerous new issues. Not only is Nissan non-helpful, but the dealership is downright criminal and constantly try to nickel and dime me for things that should be warranty repairs cut and dry. Anyone reading this and thinking about pulling the plug and buying a Nissan I HIGHLY encourage you to reconsider! |
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especially if she's from indiana... (not india)
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Free removal of unwanted vehicles... your car is now an orphan. :shakes head:
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:bowrofl::bowrofl::bowrofl: |
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Head gasket went at 8000 miles. Went into shop for over 3 months, all they ended up doing was replacing the head gasket and cam shaft (it was cracked too). Oh and their repair broke the AC system which still hasn't been fixed, one of the tires has NEVER held air, and still does not hold air. The TPMS system has never worked correctly, and all the dealership is ever willing to do is reset it. 1 year later, car is at 11k miles and burning coolant again. Nissan dealership says its all good! :bowrofl: |
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:(
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I use this as an example that service is important to me. I'll edit my post so others don't make the same assumption. The section now reads: (EDIT: Some people have brought to my attention that in the five years since, GTM hasn't held up to the level I experienced way back. That is unfortunate and I maintain that, to my point, service and standing behind your product matters, whether you are Nissan, GTM, GM, BMW or LG). Thanks. |
That sucks to hear man. I myself have had decent luck with Nissans, which is to say that I have never had one that caused me enough grief that I would have to call Nissan themselves to try to get it fixed. I can consider myself lucky on that score.
To turn the discussion toward a more positive (hopefully) direction, any idea what vehicle you would like to replace the Z with? I realize that this could turn this thread into a firestorm, but I am just curious as to whether or not you had any other cars picked out? |
buick
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i cracked up when i saw the reliability of them fiat 500's.
diy: how to f-kup so bad. |
I spent many years in the consumer electronics industry. There were always some customers that had nothing but trouble with anything that they bought. My unscientific theory, which was as good as anything else I guess, is that some people give off some kind of weird field that has negative effects on electronic and mechanical things. You know how smoke from a campfire seems to follow you sometimes regardless of the wind direction ? Like there is something in your system that attracts the smoke molecules ? Maybe the same unknown and unmeasurable vibe is given off that wrecks things and that's why the OP had so much trouble. :eekdance:
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first born a pos insect....then get sucked into a pos dyson of all vacs... :shakes head: bad luck one after another. |
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I love my Porsches, the customer support is second to none. I called and said I had some fuild under my 911, a flat bed came out they rolled the car out of the garage put it on the flat bed took it in to the dealership. Gave me a ride then a 911 loaner. I should say its a used car, but man they treat you good. Not one penny out of pocket. On my CPO I have 80k waranties on both cars. that includes road side assistance etc etc etc. If I can afford to keep buying Porsches in the future I will do so. I will note that they couldn't find anything wrong with it........long story short it was actually coming from another vehicle that I had parked there the day before and didn't notice it leaked. Figured it out the next day when my Jeep leaked on the other side of the garage........ |
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Tesla is a company that, when a very few freak accidents caused the batteries to catch fire, the company not only put a titanium shield under the car, but put one one every Model S previously produced, free of charge to the owners and updated the software of all Model S cars, wirelessly, over night, without anyone going to a dealership so the car rides a few mm higher. The chance of that happening is now statistically impossible. That is a company that stands behind their product 1000% and exactly what I care about. I have zero issues regarding range anxiety. 200+ miles is more than enough for my 40 mile daily commute. It goes like stink, is very luxurious, and has room for the future family. |
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