This became a dealer issue when the managers at Fontana Nissan kept insisting we ignore the noise or simply turn up the radio. This became an issue with Mike when he called me at my business and I had to be told by someone in my office that there is a very rude man on the phone from Nissan. When I took the call it was Mike Cronin who very rudely told me that I must get get my car out of his dealership today.

How long was the car left there?

The car has been there for a week but they only called me Monday for pickup. I could not make it Monday since I work 12 hour days.

nice sig

haha, funny how fuzz is defending fontana, but fontana isn't doing a thing to defend its name

Doesn't look like Lou is defending Fontana, it appears he's defending a potentially overblown situation... and that's a reasonable defense for anyone. Sure, Roo has reason to be upset about the noise, but Lou is correct when he says it's not the dealerships fault if Nissan doesn't want to own up to the issue, therefore placing blame on them for not fixing it is faulty targeting. I don't believe Lou was defending any rude behavior... that's a whole 'nother ball o' wax.

I am not defending anybody, I am just curious to see where and what went wrong for everyone. I like handling customer complaints. It's an opportunity.

I understand what you are saying that this issue may be overblown and if the auto has a problem it is not the dealers fault.There also seems to be an issue with customer relations possibly.Also depends on how the customer approachs the dealer with his problem and visa versa.
A good service manager knows how to deal with the public and then there are those that are just plain ignorant!So I believe the factor here could be which one is he?
When we go to buy a car from most of these dealers they area open arms from when you walk in.We would hope they understand that we pay good money and if a probelm at least recognize our frustration and use proper judgement dealing with a customer.It works both ways.

I have to side with Roo here. I would not want to hear its not the dealers fault, i really would not care about that. It CERTAINLY is not the customers fault.

Nissan made the car. The dealer sold the car. The customer paid for the car.

The two entities that profited from the sale need to work together to get it fixed and stop being an a$$ to the customer. It amazes me how dealers act like they have no responsibility when stuff like this happens, yet they are the face of Nissan that customers deal with, buy from, and they profit from all of that. Then turn their backs when issues happen. I would not keep a car that has a high pitched noise that causes headaches. Who would? Its absurd to suggest anyone should. Its also ridiculous to see a Nissan dealer minimize such an issue as a "small noise" IMO. I guarantee you he or no one else would personally accept a car with the problems Roo has stated. Nissan, the company and the dealer, need to step up to the plate and do the right thing IMO and fix this ridiculous flaw with the car they were all to happy to sale.

Good Luck Roo!!

What I'am saying is if Nissan themselves won't warranty or fix the problem it is not the dealers fault.I'am questioning the way the dealer has handled it as far as customer relations.There is a way to sit down with the customer instead of ignoring or being an a$$!

From what I have read, Nissan is not saying they won't fix the problem, but instead they currently have no solution and are trying to find one. It is a new model and there are usually issues with the first year of a produciton run. With patience NISSAN will likely find the problem and fix it. If you can't wait then try to proceed with a lemon law. Also in the future if you are the kind of person that expects perfection then you should definitely avoid first year production models. This is just reality.

Again I am not upset with Fontana Nissan because of the noise, I am upset with Fontana Nissan with the way they treated us and handled the situation.

Now that is what I been talking about!Customer relations are very important and go a long way.

i see this thread moved....lol

GM of the dealership has been/ will be in touch with you to work out a resolution.