370Z Service Members and DoD stationed in Germany... need input!

serge · 07-05-2009, 01:29 AM

Hello,

I need to hear from Service Members and DoD civilians who recently shipped their new 370Z to Germany/Europe. My inquiry is regarding OCONUS warranty coverage from Nissan USA. According to the local dealer here in Kansas, the warranty covers my car 100% while stationed in Europe. On the other side, the Exchange Military Sales dealer located in Germany swears that the warranty will void, period, and that an extended warranty ($2,700) must be purchased in order to have the vehicle covered. I may buy the car in the US or Germany, depending on my future orders/deployment status.

Any thoughts?

Thanks in advance!

BrianUSMC · 07-05-2009, 05:19 AM

Hey man,

I am by no means a legal-O, but it seems most military sales providers provide something similar to this "Customer Bill of Rights." Reading through this seems to indicate to me that you are covered first through the new vehicle factory warranty regardless of location, and 2: through the individual sales corps consumer rights policy.

generic example:

Quote:

I. Customer Rights:

A. When you purchase through the Exchange or Ship’s Stores New Car Sales Program a

new Chrysler LLC or Ford vehicle for overseas delivery, you are protected by consumer safeguards that are similar

to those provided by stateside “lemon laws.”
B. You have the right to have repairs under the factory-limited warranty completed properly and in a timely manner.

You must have a valid factory warranty to be protected under this Customer Bill of Rights.

www.navyauto.com/WorkArea/downloadasset.aspx?id=170

Hopefully that helps,
Brian + + +

Island_370 · 07-05-2009, 06:13 AM

When I looked into buying a car in the US and shipping it here to PR, I was told that the warranty will not be honored in another country (not a Nissan though). I hope it is different for the military, but for civilians it seems the warranty is country specific.

serge · 07-05-2009, 03:56 PM

Thanks for the quick reply, guys. I will call Nissan USA to get the final word on this issue. The model I want, base with sport pkg, is significantly cheaper in the US vs Europe, around $32k vs $36k. Exchange Military sales in Europe is a complete ripp off, but is more convenient because I will get it delivered in Europe.

Urban · 07-08-2009, 04:05 AM

Do you've got new information about the handling of the garantee?

07-05-2009, 01:29 AM	#1 (permalink)
serge Base Member Join Date: Mar 2009 Location: Bavaria, Germany Posts: 31 Drives: '05 Evo VIII Rep Power: 16	370Z Service Members and DoD stationed in Germany... need input! Hello, I need to hear from Service Members and DoD civilians who recently shipped their new 370Z to Germany/Europe. My inquiry is regarding OCONUS warranty coverage from Nissan USA. According to the local dealer here in Kansas, the warranty covers my car 100% while stationed in Europe. On the other side, the Exchange Military Sales dealer located in Germany swears that the warranty will void, period, and that an extended warranty ($2,700) must be purchased in order to have the vehicle covered. I may buy the car in the US or Germany, depending on my future orders/deployment status. Any thoughts? Thanks in advance!

07-05-2009, 06:13 AM	#3 (permalink)
Island_370 Base Member Join Date: Jun 2009 Location: Puerto Rico Posts: 228 Drives: 09 Nissan 370Z SR M6 Rep Power: 15	When I looked into buying a car in the US and shipping it here to PR, I was told that the warranty will not be honored in another country (not a Nissan though). I hope it is different for the military, but for civilians it seems the warranty is country specific. __________________ Autobahn Country Club (North and South Tracks), Blackhawk Farms, Grattan, Gingerman, Mid-Ohio, Putnam Park, Road America, Sears Point, Thunderhill, VIR and "The Ring"

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07-05-2009, 03:56 PM	#4 (permalink)
serge Base Member Join Date: Mar 2009 Location: Bavaria, Germany Posts: 31 Drives: '05 Evo VIII Rep Power: 16	Thanks for the quick reply, guys. I will call Nissan USA to get the final word on this issue. The model I want, base with sport pkg, is significantly cheaper in the US vs Europe, around $32k vs $36k. Exchange Military sales in Europe is a complete ripp off, but is more convenient because I will get it delivered in Europe.

07-08-2009, 04:05 AM	#5 (permalink)
Urban Base Member Join Date: Jun 2009 Location: Saarbrücken Posts: 8 Drives: Seat Rep Power: 15	Do you've got new information about the handling of the garantee?