dealer denied slave cylinder warranty cause of berk's HFC

DarkZide · 10-19-2010, 04:52 PM

This might sound weird but I've found that making a stink on companies facebook pages gets them to react quickly. They use it as advertising space to convince buyers to come to their brand, and when they see someone pissed off posting on their "wall" they are usually qiuck to remedy the issue.

Also call Nissan North America customer service and voice your issue.

wilsonp · 10-19-2010, 05:29 PM

Does the Berk HFC not include a heat shield or fit with the OEM heat shield?

Seems like a couple of people with non-contact thermometers could measure the Cat temps of stock and HFC?

COD4 · 10-20-2010, 02:38 AM

Quote:

Originally Posted by wilsonp

Does the Berk HFC not include a heat shield or fit with the OEM heat shield?

Seems like a couple of people with non-contact thermometers could measure the Cat temps of stock and HFC?

i have the stock cats.. would i be able to fit the heat shield on the berks?... or any heat resistant material that I can wrap around the HFC?.. lol I just wana be safe

COD4 · 10-20-2010, 02:34 AM

my friend knows some people down here.. hes gona take the car to another dealer tomorrow.. it all comes down if the service manager sees whats on the system and gives the ok to replace or not....I think he can override whats on the system.. we will see ill have an answer by tomorrow. 50-50% chance..... I got my fingers crossed!

ImportConvert · 10-20-2010, 03:00 AM

This goes with my previous sentiments. If you need to mod it to make it fun--buy something else.
That being said, I hope they fix it for you as I doubt HFC's did it. Who knows? Technically I guess it could change the AFR which could cause increased/decreased heat or some other mumbo jumbo. More likely, though, they would argue that it changed the power of the engine, and that this caused another failure of something that interacted with the driveline.

NISSNISS370Z · 10-20-2010, 10:44 AM

good luck and let us know the outcome!

spearfish25 · 10-20-2010, 11:06 AM

Don't dealerships get paid by Nissan for the warranty work they perform? I don't understand why any potential warranty-covered work would get declined, especially for something stupid like HFCs. I know dealerships in the Chicago area are dying for more service work. Once a customer says they wouldn't pay for work if it's not warranty covered, you'd think the dealership would backpedal and then cover the work under warranty to get the business and Nissan payment for the labor.

ImportConvert · 10-20-2010, 11:10 AM

Quote:

Originally Posted by spearfish25

Don't dealerships get paid by Nissan for the warranty work they perform? I don't understand why any potential warranty-covered work would get declined, especially for something stupid like HFCs. I know dealerships in the Chicago area are dying for more service work. Once a customer says they wouldn't pay for work if it's not warranty covered, you'd think the dealership would backpedal and then cover the work under warranty to get the business and Nissan payment for the labor.

They do, but it's not nearly as much as a customer pays from what I hear.

VCuomo · 10-20-2010, 12:08 PM

Quote:

Originally Posted by ImportConvert

They do, but it's not nearly as much as a customer pays from what I hear.

That is correct.

370fan · 10-20-2010, 03:16 PM

Quote:

Originally Posted by spearfish25

Don't dealerships get paid by Nissan for the warranty work they perform? I don't understand why any potential warranty-covered work would get declined, especially for something stupid like HFCs. I know dealerships in the Chicago area are dying for more service work. Once a customer says they wouldn't pay for work if it's not warranty covered, you'd think the dealership would backpedal and then cover the work under warranty to get the business and Nissan payment for the labor.

^^^^ THIS ^^^^

The dealership WANTS to do the warranty work! They get paid more for the warranty work than out of warranty work. If they ever deny the claim like in this case, it's because they fear that Nissan will learn of the aftermarket parts and deny the claim. The problem is, they can do this after the repair is made. That leaves the dealer stuck with paying for the repair that should not have been done.

In short, the dealer is just looking out for themselves.

In the future, if you're taking your car in for warranty work, remove ALL of your aftermarket crap before you take it in! They don't warranty aftermarket parts, they warranty factory parts. Don't believe me? Put a Spec Stage III clutch in your car and try to get your tranny replaced under warranty.

Zsteve · 10-20-2010, 03:47 PM

Quote:

Originally Posted by 370fan

^^^^ THIS ^^^^

The dealership WANTS to do the warranty work! They get paid more for the warranty work than out of warranty work. If they ever deny the claim like in this case, it's because they fear that Nissan will learn of the aftermarket parts and deny the claim. The problem is, they can do this after the repair is made. That leaves the dealer stuck with paying for the repair that should not have been done.

In short, the dealer is just looking out for themselves.

In the future, if you're taking your car in for warranty work, remove ALL of your aftermarket crap before you take it in! They don't warranty aftermarket parts, they warranty factory parts. Don't believe me? Put a Spec Stage III clutch in your car and try to get your tranny replaced under warranty.

Ive also heard too much warrenty work can cause some attention and possibly audits.

VCuomo · 10-20-2010, 06:19 PM

Quote:

Originally Posted by 370fan

The dealership WANTS to do the warranty work! They get paid more for the warranty work than out of warranty work.

In general, both of these statements are not true. The dealer gets paid more for non-warranty work, so they want all of their mechanics busy doing non-warranty service jobs. Dealers are reimbursed for warranty work at a reduced rate from what customers pay for non-warranty work.

UNKNOWN_370 · 10-20-2010, 12:26 PM

Out of curiosity, doesn't Berk offer a limited warranty on parts? I would investigate and see whats there liability policy. I know stillen offers warranty on part.

ChrisSlicks · 10-20-2010, 01:31 PM

Quote:

Originally Posted by UNKNOWN_370

Out of curiosity, doesn't Berk offer a limited warranty on parts? I would investigate and see whats there liability policy. I know stillen offers warranty on part.

The warranty is on "the" part, it does not cover collateral damage.

batman_4 · 10-20-2010, 06:53 PM

this suks OP!! my clutch has done been acting up as of lately. i was planning on taking my car in but who knows how they will put my car up on the lift w/my coilovers.

10-19-2010, 05:29 PM	#2 (permalink)
wilsonp A True Z Fanatic Join Date: Jul 2010 Location: Virginia Posts: 1,134 Drives: 2009 Touring Sp Nav Rep Power: 18	Does the Berk HFC not include a heat shield or fit with the OEM heat shield? Seems like a couple of people with non-contact thermometers could measure the Cat temps of stock and HFC? __________________ 2014 Cayman S PDK Sport Chrono White/Black Was 2009 370Z Touring Sport+Nav 7AT Metallic Black/Persimmon Was 1991 NSX Auto Black/Black

10-20-2010, 03:00 AM	#5 (permalink)
ImportConvert A True Z Fanatic Join Date: Jun 2010 Location: SWMO Posts: 4,454 Drives: 2019 CX5 GT Reserve Rep Power: 7628	This goes with my previous sentiments. If you need to mod it to make it fun--buy something else. That being said, I hope they fix it for you as I doubt HFC's did it. Who knows? Technically I guess it could change the AFR which could cause increased/decreased heat or some other mumbo jumbo. More likely, though, they would argue that it changed the power of the engine, and that this caused another failure of something that interacted with the driveline. Last edited by ImportConvert; 10-20-2010 at 11:01 AM.

10-20-2010, 10:44 AM	#6 (permalink)
NISSNISS370Z Base Member Join Date: Jan 2010 Location: orange county Posts: 87 Drives: 09 Nissan 370Z Rep Power: 16	good luck and let us know the outcome! __________________ "Rectum, Damn near killed em"

10-20-2010, 11:06 AM	#7 (permalink)
spearfish25 A True Z Fanatic Join Date: Mar 2009 Location: Naples, FL Posts: 4,117 Drives: to work Rep Power: 1857	Don't dealerships get paid by Nissan for the warranty work they perform? I don't understand why any potential warranty-covered work would get declined, especially for something stupid like HFCs. I know dealerships in the Chicago area are dying for more service work. Once a customer says they wouldn't pay for work if it's not warranty covered, you'd think the dealership would backpedal and then cover the work under warranty to get the business and Nissan payment for the labor. __________________ 2013 Cadillac V-Wagon, RIP Z

10-20-2010, 06:53 PM	#15 (permalink)
batman_4 A True Z Fanatic Join Date: Dec 2008 Location: McAllen Tx. Posts: 1,038 Drives: '09 PW 370Z Rep Power: 368	this suks OP!! my clutch has done been acting up as of lately. i was planning on taking my car in but who knows how they will put my car up on the lift w/my coilovers. __________________ '09 6spd. Touring: Eibach / SPC / Motordyne / Berk / Z1 / Oneighty / Mines / SSR / Stillen / CFE

10-19-2010, 04:52 PM	#1 (permalink)
DarkZide Enthusiast Member Join Date: May 2010 Location: TN Posts: 291 Drives: 2010 370z BC M6 Rep Power: 16	This might sound weird but I've found that making a stink on companies facebook pages gets them to react quickly. They use it as advertising space to convince buyers to come to their brand, and when they see someone pissed off posting on their "wall" they are usually qiuck to remedy the issue. Also call Nissan North America customer service and voice your issue.

10-20-2010, 02:34 AM	#4 (permalink)
COD4 Base Member Join Date: Jun 2009 Location: Miami, FL Age: 44 Posts: 113 Drives: 370z 6Spd Touring SP Rep Power: 17	my friend knows some people down here.. hes gona take the car to another dealer tomorrow.. it all comes down if the service manager sees whats on the system and gives the ok to replace or not....I think he can override whats on the system.. we will see ill have an answer by tomorrow. 50-50% chance..... I got my fingers crossed!

10-20-2010, 12:26 PM	#13 (permalink)
UNKNOWN_370 A True Z Fanatic Join Date: Jul 2009 Location: ny'r livn in tx Posts: 8,687 Drives: well over 130m.p.h. Rep Power: 14859	Out of curiosity, doesn't Berk offer a limited warranty on parts? I would investigate and see whats there liability policy. I know stillen offers warranty on part.

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