Will Nissan North America help?

errett · 05-19-2010, 07:05 AM

I emailed Nissan NA to complain about my Infiniti dealer and the way I was treated by them. Got a return call on my home number that they must have gotten from my previous 2 Infiniti purchases, because I did not provide it to them. I called them back and asked them to call my work number and never heard back from them. Called the lady back 5 more times and left messages asking her to return the call and got nothing.

When I bought my Z, it was purchased on a Sunday and I was told they could not detail it until later in the week. I returned the car that Friday (at their request) and they cleaned it up. When I got home I noticed 2 dents in the hood that I had not noticed before. I called my salesman and told him and asked what he could do. He called me back, said he spoke to the SM and they feel I caused it and they could not have but they would look at it, but don't bring it in tomorrow because it is going to be a big selling day and we will have a lot of customers here!

I called Dent Doctor, paid to have the dents fixed and will never go back to the dealership.

Hate to tell you this, but it is probably going to be easiest on you to just pay to have it fixed and get back to enjoying your car.

E

Dembflyr · 05-19-2010, 08:49 AM

Quote:

Originally Posted by errett

I emailed Nissan NA to complain about my Infiniti dealer and the way I was treated by them. Got a return call on my home number that they must have gotten from my previous 2 Infiniti purchases, because I did not provide it to them. I called them back and asked them to call my work number and never heard back from them. Called the lady back 5 more times and left messages asking her to return the call and got nothing.

When I bought my Z, it was purchased on a Sunday and I was told they could not detail it until later in the week. I returned the car that Friday (at their request) and they cleaned it up. When I got home I noticed 2 dents in the hood that I had not noticed before. I called my salesman and told him and asked what he could do. He called me back, said he spoke to the SM and they feel I caused it and they could not have but they would look at it, but don't bring it in tomorrow because it is going to be a big selling day and we will have a lot of customers here!

I called Dent Doctor, paid to have the dents fixed and will never go back to the dealership.

Hate to tell you this, but it is probably going to be easiest on you to just pay to have it fixed and get back to enjoying your car.

E

Thank you. This is exactly the info I was looking for.

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05-19-2010, 07:05 AM	#1 (permalink)
errett Base Member Join Date: Mar 2010 Location: Maumelle, AR Posts: 149 Drives: Z34 10 0111 Rep Power: 17	I emailed Nissan NA to complain about my Infiniti dealer and the way I was treated by them. Got a return call on my home number that they must have gotten from my previous 2 Infiniti purchases, because I did not provide it to them. I called them back and asked them to call my work number and never heard back from them. Called the lady back 5 more times and left messages asking her to return the call and got nothing. When I bought my Z, it was purchased on a Sunday and I was told they could not detail it until later in the week. I returned the car that Friday (at their request) and they cleaned it up. When I got home I noticed 2 dents in the hood that I had not noticed before. I called my salesman and told him and asked what he could do. He called me back, said he spoke to the SM and they feel I caused it and they could not have but they would look at it, but don't bring it in tomorrow because it is going to be a big selling day and we will have a lot of customers here! I called Dent Doctor, paid to have the dents fixed and will never go back to the dealership. Hate to tell you this, but it is probably going to be easiest on you to just pay to have it fixed and get back to enjoying your car. E