did you guys get a survey in the mail?

PapoZalsa · 04-20-2010, 09:52 AM

So far two for new car buyers, not from Nissan or the dealer. Both went to the trash.

Azathoth · 04-20-2010, 02:28 PM

Back when I worked @ the dealership, Customer Surveys were more important to General Motors than Sales numbers. We went as far as offering CASH to get customers to turn in their surveys on time, with high marks (illegal in the eyes of GM, but that didn't stop us). After the economic 'collapse' i'm not sure how important they are anymore, but I know for certain that if you give a vehicle or a dealership or salesman/manager low marks, it will come back to bite said dealership in the arse.

At a minimum, you can use surveys to get free stuff or something 'extra', like an oil change or car wash/detail or even a free lunch. You never know until you try.

04-20-2010, 09:52 AM	#1 (permalink)
PapoZalsa A True Z Fanatic Join Date: Nov 2009 Location: Not in Sunny Florida Posts: 6,358 Drives: 16 Nismo w/Tech Pack Rep Power: 4501	So far two for new car buyers, not from Nissan or the dealer. Both went to the trash. __________________ 2009 370Z MB Base w/Sport Package 6MT Modshack's Custom Air Intakes /3M Clear Bra/ Illuminated Kick Plates / F. I CBE w/12" resonators / EVO-R Front Lip / Rear Hatch Wing / Tein S-Tech Springs /Ilegal Tint in the Rep. of VA/4x20mm Z1 Spacers/ Vinyl Roof/Liquid Carbon Designs

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04-20-2010, 02:28 PM	#2 (permalink)
Azathoth Base Member Join Date: Mar 2010 Location: nowhere Posts: 58 Drives: nothing Rep Power: 17	Back when I worked @ the dealership, Customer Surveys were more important to General Motors than Sales numbers. We went as far as offering CASH to get customers to turn in their surveys on time, with high marks (illegal in the eyes of GM, but that didn't stop us). After the economic 'collapse' i'm not sure how important they are anymore, but I know for certain that if you give a vehicle or a dealership or salesman/manager low marks, it will come back to bite said dealership in the arse. At a minimum, you can use surveys to get free stuff or something 'extra', like an oil change or car wash/detail or even a free lunch. You never know until you try.