Their service for me has been impeccable. But I wouldn't advise anyone to buy their Front upper control arms, the ball joints snapped off on mine and several other people's. They told me they were going to do a recall when they had enough replacement pieces in stock. But I haven't seen it yet so if your running them beware!

that is unacceptable, its ridiculous.

More and more the dark side comes out...

I like the parts that Z1 offers and what they do for the Z community. This being said they should be more responsive on their customer service side and as a re seller offer some damn discounts once in awhile. Atleast lower their shipment costs.

Looks like the folks at Z1 have been far too busy making youtube videos to answer the questions and concerns of their customers. :shakes head:

John@Z1 did message me last on 07-18-2017, 10:44 AM saying he is looking into it.

Just fixed a few days ago, my Z1 clutch/flywheel kit that I purchased ~10,000 miles ago had an issue when I was having my CMC replaced (issue was masked by CMC going out).
After the CMC replacement they couldn't get more than half the clutch back even after extensive bleeding. They had to remove the transmission and found that 4 of the pressure plate bolts BACKED OUT!
I go to a VERY respected transmission shop in Oregon (Columbia Transmission Co. | Serving Portland for for over 45 years) this place has solid reviews on angies list and their service is very akin to Fast Intentions.
They had to loctite and re-torque the bolts which makes me wonder if the material of the bolts are proper for this application. Thankfully they didn't charge me for the trans pull as they were the ones that installed the clutch.
I'm not 100% if the issue is bolt material but knowing who works on my car does make me lean in that direction.

@Nismodean did you report this to Z1? Whether they follow through or not, you may want to alert them to ensure they have a chance to look into it. I am also running a Z1 clutch/flywheel kit.

I had purchased Z1's upper control arms about 1 year back and had the bolts back out twice, they came up with a solution sent out new bolts and upgraded locktite that kept the bolts from backing out. Then the ball joint snapped off. They gave me full purchase price back and sold me SPL arms at cost and paid for them to be replaced. I was satisfied with the out come.
Now another issue with them Arrgh!!.
I needed to replace my rear diff bushings and though what the hell I'll upgrade the diff cover also. I bought their rear diff kit with upgraded cover, Motol oil and Whiteline bushings. I also bought their bushing replacement tool. After removing all the necessary parts to get to the bushings exhaust, diff etc., we find out they have sent the tool incomplete! I was missing a crucial part.
Its a large washer you use to remove the rubber center piece, at that point we rigged up a solution not happy after spending $120 and several trips to the hardware store.. It made the removal harder not easier.
Needless to say I am done giving my hard earned money to Z1.
Apologies only go so far!!!

Sigh...my control arms just got on island, picking up tomorrow. I hope they resolved ball joint breakage issue.

I've purchased from z1 a few times before, and I will not do business with them again. They have a 20% yes 20% restocking fee. That is outrageous. They're profiting off returns. Profit from selling the item and profit from you giving back your unused item for them to resell. To put into perspective returning a $600 CAI would cost you $120! Not to mention all these dangerous life threatening problems with their camber arms (snapping, bolt coming out,etc)that they supposedly have thousands of track testing hours. No z1 all you did as far as testing was just checking that they fit.

Just a bunch of country yokels with no real engineering experience. (I am a country yokel and was raised one, I can say that)


Sent from my iPhone using Tapatalk

[QUOTE=Tribalpinoy91;3681096]I've purchased from z1 a few times before, and I will not do business with them again. They have a 20% yes 20% restocking fee. That is outrageous. They're profiting off returns. Profit from selling the item and profit from you giving back your unused item for them to resell. To put into perspective returning a $600 CAI would cost you $120! Not to mention all these dangerous life threatening problems with their camber arms (snapping, bolt coming out,etc)that they supposedly have thousands of track testing hours. No z1 all you did as far as testing was just checking that they fit.

Just a bunch of country yokels with no real engineering experience. (I am a country yokel and was raised one, I can say that)


Sent from my iPhone using Tapatalk[/QUOTE

Pare, yes their restocking fee sucks. That's just business though. Think about it this way, would you rather get some money back rather than no money? Obviously, they can't sell the returned parts as new.

As for their camber arms, it could have been a bad batch. I wouldn't go to say that they just fit parts and sell them. Russell, Jon, Russ all track their cars.

To the OP, I would talk to Jon or Russ personally and say you want this resolved. They will listen. Yes, I have had issues in the past, but they have always came through.

Ouch... I have felt that way about talking on the phone with them also. I feel that they want to get you off the phone as quickly as they can. +1 for Joe @ Zspeed. Always answered my questions and the southbend drag clutch he sent me was amazing. I'll either shop with him or Sebastian @ Specialty Z.

:iagree:

Shipping costs are redonkulous :icon14:

Their prices in general are not cheap at all either.