I've ordered a few things through Z1 in the past and haven't had any issues personally. A friend of mine ordered a Z1 clutch/flywheel combo and he received a DE flywheel for his 370 lol, but they did a good job in correcting the issue.

As far as shipping woes go, Z1 has a pretty big catalog to choose from and they ship out a lot of product on a daily basis. Mistakes are going to happen, but you know that.

I would call up there and talk to Joel, Rod, Spencer, or Jon. They have always been pretty pleasant to deal with in my experience.


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Customer service is a higher priority for me than even price. I was about to pull the trigger on an oil cooler kit from Z1 but have changed my mind as a result of this thread. In the real world , stuff happens. The foundation of a company's reputation is based on how well it treats those customers which are the reason for its very existence. Some companies think that there are no consequences for inadequate or indifferent customer service. In this age of social media, I beg to differ. <end rant>

I think a safer bet is if you have a shop that you know has a strong reputation with Z1. Such a shop can likely get their attention and more immediate business better than a regular customer, and they'll go through the trials of handling mishaps for you, although it can cost you downtime.

I want to +1 with this whole post, I have gotten a few things through z1, their poly mounts and whitline diff bushings, silicone hoses ect. they do have a lot of good product for the Z but every time I call I get an annoying vibe like im bothering them and the tone of voice is always rushed and how fast they can get me off the phone, so I have never been fond of the way phone calls are handled it always seems to be the same person or they all just hate working there because that's how it seems to convey through the phone. It makes me hesitant to lean to their products because of that. Maybe I'm just used to talking with fast intentions where I can't get them off the phone lol. I wish everyone held up to the quality and customer service of fast intentions it's top notch and enjoy every phone call I make with them.

Whoa! I'm shocked by the way Z1 handled your issues... I've always gotten great customer service from them (specifically Jon and Spencer). Though this post makes me want to double check my SS brake lines I got with my brake kit (didn't have them installed due to the place I dropped my car off with taking 4 hours to just do the rotors/pads but that's another story in itself :barf: )

Hopefully Z1 sees your thread on here and makes things right for you OP.

Guess i'll start specifically asking for them for now on, because i would still like to get ahold of the 2 piece lightweight rotors

I had a bad experience with Z1 at the end of last year when I had to buy a replacement 4.08 diff gear set and they didn't package it properly. The way they packed it caused the pinion to hit the crown wheel and damage each other! After much stuffing around, emails, photos etc, it was all replaced and the next set was packed better and was ok. I was still a few hundred dollars out of pocket for the extra shipping costs which I had to wear, let alone the extra time all this took so I didn't have a car.:shakes head:

Im very surprised Z1 has not already came in here to explain their side of the story.

Personally I've had nothing, But good experiences with all my purchases not one issue.

I can frankly say this current issue is not like them and can hope it gets resolved.

I will leave this open up until there is some solution.

I too have ordered the 2015+ nismo fascia from Z1 and also had some tears in the packaging only to find a couple dings and scratches on it. Only difference is my paint and body guy says he can fix it.

Could be the individuals packing the orders and haven't had proper training on what to and what not to do?

Bought a used ac compressor with clutch from them. Asked them if it was working, was told it was just pulled in working condition. Came to me without the holes plugged, so contaminates got in. Doesn't compress cold air. bit the bullet for labor charges. I just drive around without ac now.

Replaced it in the first place because AC clutch was partially engaging (not spinning with the serpentine belt) causing it to burn.

I don't think they frequent this form at all. I've posted questions in 2 of their sale posts and even sent PMs and have never gotten a reply back. :(

Gotcha!

I just sent John a PM as he is the only active sales person on here.

I can't promise anything for the Op but at least I tried. :ugh2:

I have held off placing my order with Z1 until I see some sort of a response from Z1. I am flabbergasted that they have not responded or even taken care of this yet.

Good thing I went with the CMAK system, having the Z1 kit you have to adjust manually (said Z1)...F that!

Also very surprised by this. I've had nothing but good experiences with z1. They're one of the biggest and well respected players in the z game for good reason