I appreciate anything you did DE. Does anyone here actually personally know Ken Ching and can get his attention to this thread? Or to the plight of his customers? That would be amazing. I know some of our forum sponsors deal regularly with him, PLEASE PLEASE PLEASE help me with this problem, my wife is already pissed that I spend this much on the car, but she certainly isnt down with me giving away money for nothing.

Darn Asians....xD

Darn wives

damn.... it seems none of these sellers (cosmetic) seem to be legit lol. they send broken stuff, then stop replying. there is no excuse one can come up with not to respond for 2 months (unless you're in the hospital or 6ft below). we all have our cell phones in our hands majority of the day. so to say he can't check his emails and respond to the guy is ludicrous.

I doubt that they send broken stuff. It arrived broken, which is the fault of the shipping company.

If an item has been damaged in shipping, it takes several month for them to get their money back for a claim. A small business probably can not afford to put up the money for a new kit to ship right away, so they wait until the claim has been settled and than use that money to order the replacement part.

It took 5 month to get a replacement for one of the damaged wheels I received when I bought my wheels, because the shipper was dragging their feet.

Once the shop said the claim was filed and it would take a while, I did not bug them every week for an update and let the process take it's course.

As a side note, I also received my Shine kit slightly damaged (some cracks in the white gel coat and small pieces of the gel coat missing on the corners. No damage to the actual fiberglass underneath the gel coat).

I talked to a body shop and they said that the damage can be easily repaired without any loss to the integrity of the kit. So I decided to keep it, instead of going through all the hustle of sending it back and having it replaced (without any guarantee that the new one will not get damaged as well).

After talking to Ken, he offered to pay for the repairs. We'll see how that goes.

I agree I do not blame Shine for Fedex having a belligerent driver with a deformed and opened package with damaged parts.

I also know If Ken needed time to wait to make the parts I told him personally to take his time as I am not a huge priority as time constraints go. As you may or may not know I recently ordered a Fujimura Front bumper and it came to my door completely destroyed, I put a post about it a few months ago. I want to get it all put on at once to blend it right, so he and I had a very cordial conversation about this. He is the one who emailed me on 11/19 telling me he was about to send my parts to me. I have not heard from him since, or been able to contact him, making this utterly ridiculous already.

Truthfully at this point it would have been cheaper to have a shop repair the parts than deal with this aggravation. Sadly I firmly believe if I pay for new parts then I should get brand new parts, not damaged ones.

I do too, but shipping companies screw this ideal up so many, they don't give a crap.

The wheel shop I dealt with actually forwarded e-mails that the had received from the shipper he used. They were so belligerent to him, practically telling him to F OFF. He went through a lot of stress talking to them just to get me a new wheel, which the shipper damaged

thats why I give my UPS guy a niiiiice big holiday bonus tip...I use them for business and personal deliveries to and from home regularly. He sorts, stacks, and carefully brings each package inside my house:P Sadly, I never used FedEx...hah go figure..

My fujimura bumper came from some freight company I never heard called Central Transport. Pretty inventive name there. They screwed that box up so badly, here are some pictures for us to relive the excitement.

hahaha I exploded the internet when I tried to upload pics, heres a link to the thread:)

http://www.the370z.com/nissan-370z-g...nt-bumper.html

Yeh, I remember that. You have just about the same luck I do.

Ok, maybe worth luck.

Its not the shipping companies, its the shippers not adequately packaging their products.

yah, these larger boxes need to come in on pallets, or even a wooden crate.

Same thing could happen with parts that come from Japan but they pack them good. The issue remains. Ken assumed responsibility and committed to you yet failed to deliver on it. The failure to communicate is simply not acceptable. Bad service. Period. It is unfortunate but many of these small companies struggle to keep up with the complaints and have similarly awful reputations. Any SoCalZ brothers out there by Rancho C should knock at Ken 's door.

I emailed him again on Friday with no luck. Ive lost my patience and it's obvious that he's going to screw me over. Im submitting the PayPal dispute tomorrow morning. Hope it doesn't take long to my money back :/

He replied to my FB chat