Nissan 370Z Forum
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Nissan 370Z Forum (http://www.the370z.com/)
-   Intake/Exhaust (http://www.the370z.com/intake-exhaust/)
-   -   Anyone have experience with ART pipes cracking? (http://www.the370z.com/intake-exhaust/53781-anyone-have-experience-art-pipes-cracking.html)

sfearl1 05-01-2012 09:41 AM
:tup: nice!

TerribleONE 05-01-2012 09:59 AM
Quote:
Originally Posted by Neo187H (Post 1696407)
Just wanted to follow up on this, Tony was a huge help and shipped me both sides under warranty two day shipping at a steeply discounted rate. New pipes will be going on the car tonight and I'll have a comlete car again.
you had to pay for the shipping on a defective item...? :icon14:

Neo187H 05-01-2012 01:13 PM
Quote:
Originally Posted by TerribleONE (Post 1696465)
you had to pay for the shipping on a defective item...? :icon14:
I had him ship them two day across the country, over a 60 dollar affair which he charged me only 40 for. I'm sure if I were to choose standard shipping he would have totally covered it. Nevermind that he shipped me TWO new pipes rather than just fix the one that was cracked.

TerribleONE 05-01-2012 01:25 PM
if your happy thats all that matters! :tup:

Staples 05-01-2012 02:27 PM
Quote:
Originally Posted by TerribleONE (Post 1696465)
you had to pay for the shipping on a defective item...? :icon14:
A lot of places make the customer pay for shipping back a defective item. Tony went above and beyond. The pipe cracked (could have been welded), so he is going to replace both sides for the customer in compensation and downtime at no charge, minus the cost of shipping.

I would take the brand new pipes too if the offer was on the table and wouldn't even think twice about a measly shipping charge.

MaDMaXX 05-01-2012 03:26 PM
Quote:
Originally Posted by Staples (Post 1697203)
A lot of places make the customer pay for shipping back a defective item. Tony went above and beyond. The pipe cracked (could have been welded), so he is going to replace both sides for the customer in compensation and downtime at no charge, minus the cost of shipping.

I would take the brand new pipes too if the offer was on the table and wouldn't even think twice about a measly shipping charge.
This!!

Chalk up another amazing bit of customer service from Motordyne!!

All this was above even their own warranty terms and all done very speedily, i've never had customer service this good from anywhere else!

Zrider79 05-01-2012 03:50 PM
yes this is a issue, but Tony is awesome and will take care of you, glad there is a new design as well to correct issue.

Vbp6US 05-03-2012 02:00 AM
Wow, nice job Tony. I'm sure you realize this but anyone who reads this will AT LEAST consider buying from you. It's likely most will become eventual customers. I know I will.

k20z3 05-03-2012 02:19 AM
:):tiphat::tiphat::tiphat::tiphat::tiphat::tiphat: :tiphat::tiphat::tiphat::tiphat::tiphat::tiphat:


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