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Originally Posted by Matt If they send out an exact ETA, it'll just fuel the fire if they don't meet it. That's business. Yup... I work in the manufacturing/wholesale industry
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Not trying to back up Berk at all here but at our company we deal with similar situations. Bunch of "paid" back orders and the factory gives us the run around. Most cases, we give the run around to the customers that are on back order. However if it takes too long we issue full refunds.
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