Quote:
Originally Posted by terbo
Don't tell me how long you've been waiting, that's not helping :P It's only been two weeks so far  Sounds like Berk needs to hire a couple extra people to get their exhausts made faster. |
The problem is not their personnel...From what was explained to me by Bryan at Berk earlier this week is that Berk is waiting for their supplier to ship in the materials/parts for them to make the CBE's....They haven't received confirmation from their supplier yet, but anticiapte that they would receive it sometime in the last part of May to first part of June...Once Berks receives the parts/materials for the CBE from their supplier, then Berks would need to hold on to the exhaust for another 2 weeks to finalize everything and get the tips fitted and done....This is why (for those of us who have been inquiring as to an update or status of the CBE's,) we have been told that Berk would give us a 2 week notice before ship out date...Once they give us a two week notice, then you can pretty much be assured that they have the materials/parts on hand for the exhausts.....
If you look back at the first batch that received their exhausts in March (Berks GB#1 Thread), you will see that this is the same trend from before...As a matter of fact I recall seeing a remark in one of the threads that it was extended even longer because once the materials/parts actually arrived in Cali, it had to be cleared by Customs...so this held Berk back a couple of days from expediting their shipments...
I figured that Berk would have had all of these issues down pact, being that the first Group Buy was the initial launch of their system, however I guess there were still some trial and error issues that followed, such as the packaging from the first group...From what I was told this is what delayed the progress on those of us who ordered after the first batch of people....Because alignment issues were brought up, the production of our exhausts was stopped unitl they identified the issue...Once they figured that it was the packaging, they continued with the production of the systems...
If Berk has anything that then need to improve on, I would say its communicating with their clientel...From what I have experienced and heard from other customers, we are the ones calling for updates and keeping each other posted...Don't get me wrong...overall I know that I will love the product, but if they communicated more with their customers and kept them more updated, then that would calm a lot of us down...I may be blunt, but I'm just being real!!!!!
05-06-2010, 01:31 AM
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