I have to say July cannot come any sooner. The 370 guy over at vivid was supposed
to find some drilled rotors for me since we got the email about the 100 gift card - something he knew nothing about btw and
haven't heard back from him since. Gotta love great customer service. (I'm
being sarcastic) I'd rather deal with eBay.

Holy Smackers...Are you serious? How is this gift certificate thing supposed to work then? Does it apply now or after they send us the exhausts?

They never replied to me either. Mike said he was going to check into it for me. If Berk would just get their emailing skills down everything would be good.

Try calling em? I found emailing them was tough, but a quick phone call was answered/handled promptly.

I am on my way back from Iraq right now so I am not to worried about it. Not to mention I am stationed in Germany so I have to call long distance.

Anyone hearing any news on delivery? July is almost here. Its been 77 days and counting since i was told up to a 40 day delivery from date of order.

I sent a PM out to other guys, but I guess it would be beneficial to other customers to post an update on this thread!!!!

I just called Berks today and spoke with Bryan...According to Bryan everything is good to go for July...He had said that the exhaust systems have been shipped out from their supplier and will be arriving in California within the next 12 to 14 days...Once they arrive in California they will need to undergo some touch ups and weldings for fitting and then will be packaged and out the door one by one... He is planning to get three to four exhausts out the door a day, and will base his shipments on order of the list of customers that have ordered. So Holliday will probably be one of the first customers to get his exhaust system out due to him being one of the guys ordering in late January of this year...Bryan said that all exhausts should be shipped out by the end of July!

WooooHoo!!!!! :happydance: :happydance: :eekdance: :excited:

I've also shot a PM to Berks and M. Bonnani to provide an updated listing as to the order in which the Exhausts will go out...Hopefully they reply and accomodate this request.

Thanks Bolio 671 for doing that. Looking forward to finally getting some sound out of this Z.

No worries...Anytime!!! That's how we've all been updated anyways, by keeping in touch with each other....I have yet to get feedback from Berk or M. Bonnani regarding an updated listing of customers on the forum...I also shot them an email....Hopefully they will post an update up...It would be great to hear from them

:iagree:

Thanks bro!

Hopefully this will all be over soon. Did you ever get any word how they are going to issue the gift certificates? I never got a solid answer.

Vivid is supposed to issue the gift certificates as they want to make them somehow so they can only be used by you. I have been giving them people's names and addresses, but I have not heard from them as to why nobody has them in their hands yet. Hopefully they get back to me before I leave for my next race tomorrow, otherwise nobody is going to hear from me until Tuesday.

On a side note, YOU MUST LET ME KNOW if you want the gift certificate. We are not assuming that you want it so if you haven't personally told myself of anyone at Berk that you would like the gift certificate, please do so.

Just so it is clear for my order: -I WANT THE GIFT CERTIFICATE-

I already told Berk but I never heard back from them. I am back from Iraq now so my attention is now focused on my car. I am glad to hear they should have the systems out by the end of July (fingers crossed)!

Also, just curious, did the deposits we made to you get transferred to Berk already? I just want to make sure when I make my final payment there is no confusion.

Yes, all payments made from here on out will be made directly to Berk.

I've said it before, I'll say it again....

You're gonna be glad you waited, it's a beast

That's why I am in it to win it! HAHA! Thanks for the positive side of this order. :tiphat:

:wtf2: Wow I didn't know that we had to say we wanted the Gift Card...I thought it was a given...As stated in your May 11, 2010 email to me.... :wtf2:


I'm not sure what people are to assume from reading this email, but the way that I read this email is that if we stayed and did not get a refund then we would be getting a $100.00 gift card to Vivid Racing as a way to deal with the frustrations caused by the delays...If we need to say that we want the Gift Card to Vivid Racing...then I'm on the boat with Holliday....I WANT THE GIFT CARD!!!!!

And then there are some who didn't get that email at all!
Do I not qualify?

OUCH!!!!! :stirthepot: Like Holliday mentioned...Hopefully this will all be over soon and we can all enjoy our exhaust systems as we have all been patiently waiting to hear the BEAST come out of our Z's

Im in the same boat as you. I haven't heard anything from anyone. Just this thread. Once I hear that they are in, I think I will be paying them a visit. I'm local to Irvine.

No one can argue that the Berk exhaust is a great sounding exhaust. Reading the emails from all of you on the waiting list is quite disappointing though because of the last of response and feedback. It sounds like all you guys are asking for are some updates. I personally don't think that's too much to ask.

I was going to order one as well, and changed my mind. Somebody from Berk sent me an email a couple of weeks ago about placing an order now and getting a discounted price. I replied with a couple of questions and still waiting for a response. Once I personally experienced what all of you have been talking about the appeal was gone.

I wish you all the best in your wait. I'm sure it will be worth it.....Well I hope.

Berk, sadly, has pretty much destroyed their reputation on this forum. Unbelievable lack of customer service skills, does not bode well for the company's future.

:iagree::iagree::iagree:

At the same time Mike Bonanni went above-and-beyond in attempting to mediate and gets my utmost respect.

Berk! WTF? I love my Berk exhaust! You guys should see how companies like Stillen use these forums to their advantage, not their detriment. Their CSRs are very active. Ditto for dealers like Lou Fusz Nissan, Koeppel Nissan. Fast Intentions. GTM. Many, many others, the list grows daily.

They actually become valued members of the forums. It's an amazing concept and it works.

I'm just venting, geez, just call me

http://i390.photobucket.com/albums/o...in-obvious.jpg

VERY VERY GOOD POINT 370Zsteve!!!! Even after all that has been posted, there has been no attempts by Berks to get on the forum and re-enforce their products and back up their company's name...The only reason why I've waited was because of how great the exhaust sounds and because its more to my liking...However, Berk has not been active on this forum since they were launching their exhaust to the first group buy....On numerous occassions, I've compared this thread with the first GB thread and it seems like History is repeating itself all over again with our group :shakes head:

I guess business for them must be doing really good with other parts and clients, which could be the only logical expalination why they're not active on the forum!

The only reason we have any updates is because Mike and BOLIO 671. Otherwise Berk has failed. I can't believe they pay that mush $$ to be a vendor and then don't even get on here!

Either way this is the exhaust I want. I could settle for a different one but I have made my mind up and have done my research. This is the one for me! Despite their lack in customer service. I don't see myself using them in the future anyways.

I know BOLIO 671 called and they said the exhaust should ship in July. I don't believe they will make the shipment this month, otherwise they would be asking for the rest of the $$ from members.

I hope they get their **** together soon. Plus Vivid needs to contact us with them $100 gift certificates. If it were not for Mike this exhaust would have failed a long long time ago!

I must add a comment that I obviously want the Berks exhausts...which is the only explaination why all of us have been patiently waiting so long...but as much as I and others want it, I don't think that wanting the exhaust in itself would push the product

BERK Where are you at?

I agree. Totally disappointing. I called over a week ago and someone was supposed to get back to me. All I wanted was an estimate as to when my order might ship. That is not too much to ask.
I wonder if they feel that the 370z market is saturated with options for a car that is still fairly rare. Sure seems though that if you make a quality product and take care of your customers then you can dominate the market.... Hmm, who could I be referring to?
I have stuck with the Berk because it has everything that I wanted from an exhaust. Unfortunately their customer service is so poor that this will be my only purchase ever of a Berk product.

Man, that really sucks for you guys. Can't believe their customer service is this terrible. IF they are still a sponsor on the board you could PM AK and see if maybe he could get in touch with them for an answer.

Although I hate to say this, the only way for a company to realize it's lack of customer service is through loss of profit. People need to try to find a comparable exhaust and go elsewhere. People are willing to be patient even though Berk has been absent from the forum, and neglectful of your comments and concerns. Some will be waiting until next year for their exhaust. The deadlines don't even matter anymore.

I've heard and saw the Berk exhaust in person. It is a very nice exhaust. However, it is not worth a 7 months wait with no company communication IMHO. I'm not saying you should go buy an FI, but look at their customer service and business model. Night and day.......

I don't believe the customer is always right, but in this case you should be getting that exhaust for 50% of the cost because of the patience and maturity everyone who placed an order has shown.

Good luck guys. If you choose to wait, I hope it won't be for much longer.

Well said!

I just got an email from Amplified stating I have a $100 credit, call them?

So I finally got a complaint for the Berks: they fell off my god damn hangers because the hooks on them are so short as it is, they barely fit lol. Ended up getting the meatball flag because it was dangling down, and melted a little chunk of my rear bumper.

Had to rig them up w/ some heavy gauge wire to the back rubber hangers just to make sure it stayed on for the rest of my track sessions. Will have to find a more permanent solution...

I really don't think that it will make much difference. I think there are only a hand full of us still waiting.

My second choice is the FI CBE. I know the Stillen CBE has a similar look and sound to the Berk but I just cant get over the look of the tips. Even if I ordered the FI now I wouldn't see it until September. If there is another delay with the Berk I will cancel and go with the FI.

I think they have lost way more business then they have gained by those of us sticking around.

:iagree:

This will be my last purchase from them for sure!

Not me! Next purchase, Berk HFC's :icon17:

ok, ok, maybe one more purchase if this exhaust needs that kick from the HFC's! HAHA!

Are you going to get them from BERK or a dealer? Good luck either way!:tup:

:iagree:

I ordered mine directly from Berk weeks ago, along with the CBE. Got the hfc's very fast, maybe a week, with invoice the next day and tracking info.

Good luck with your exhauts guys! I hope they come soon for ya'll

Yea, real Soon! :stirthepot: