Nissan 370Z Forum

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-   -   Carbon signal wedsite broken! (http://www.the370z.com/exterior-interior/49883-carbon-signal-wedsite-broken.html)

quagmire87 02-20-2012 06:53 PM

Boom!!!! A.j@ carbonsignal is good in treating its customers. Even if they are in dubai they do delivering their products! They are a company that I will order from again!

GaleForce 02-20-2012 07:59 PM

Sweet! Guess I can start removing my old spoiler. Thanks A.J

docaam 02-21-2012 01:04 AM

Being here in Dubai and know them personally, I feel they are great. They did lots of new parts for my Z before anyone like fenders, hood (changed twice), carbon fiber interior kit etc and have seen lots of other cars getting CS treatment its always amazing.

I think the shipping delay which at time I have to feel as well from US vendors and part of the game.

Keep up the good work, I am brining my G as planned end of this month ;)

gurneyeagle 02-22-2012 09:39 PM

Okay, I couldn't wait until I have time on Friday to install my spoiler to do a test fit.

The spolier fits like a glove! It's incredible. After having to fight the EVO-R cabon fiber fang cover, I expected some warping or other fitment issues.

If you are on the fence about ordering one, make the move. Expect to wait a while, but it is worth it. Pictures of the install this weekend.

I could not be more satisfied. :tup:

Ages 02-22-2012 10:32 PM

I got my wing today and did a test fit which was spot on, but couldn't really be as excited as i should a been since my diffuser did not show up..... I sent AJ a message 10 hrs ago. not sure what time its there but im expecting a reply soon. hoping he just forgot to give me a second tracking number.

Reaper42 02-23-2012 01:36 AM

Was told they only had one set of fenders in stock. Told them I needed it in before March 3rd before a big car show my Z will be in here in chicago. Was then told to send pay pal payment. Did that, but now am getting my PMs ignored when asking for tracking number and have had no other follow up whatsoever...

SnooPPP 02-23-2012 01:47 AM

Quote:

Originally Posted by Reaper42 (Post 1560137)
Was told they only had one set of fenders in stock. Told them I needed it in before March 3rd before a big car show my Z will be in here in chicago. Was then told to send pay pal payment. Did that, but now am getting my PMs ignored when asking for tracking number and have had no other follow up whatsoever...

It's not just you, I haven't gotten a response in a couple days. After the looooooong delay, they only sent me half my order. Waiting on the other half.

CarbonSignal 02-23-2012 02:59 AM

Quote:

Originally Posted by Ages (Post 1559875)
I got my wing today and did a test fit which was spot on, but couldn't really be as excited as i should a been since my diffuser did not show up..... I sent AJ a message 10 hrs ago. not sure what time its there but im expecting a reply soon. hoping he just forgot to give me a second tracking number.

We are trying to locate it the problem, will update get a reply. As I said earlier all the items were shipped to our partner in Arizona and they are shipping those out.:tiphat:

Quote:

Originally Posted by Reaper42 (Post 1560137)
Was told they only had one set of fenders in stock. Told them I needed it in before March 3rd before a big car show my Z will be in here in chicago. Was then told to send pay pal payment. Did that, but now am getting my PMs ignored when asking for tracking number and have had no other follow up whatsoever...

No one is ignoring the pms, your address was sent to the people who were doing fenders for us in Florida, their response time was worst and that was the reason we stopped doing fenders with them for US market. They confirmed they had one set lying with them which was sold to you. I hope it reaches you before the deadline and trust me once we have a tracking number it will be sent to you straight away.

Quote:

Originally Posted by SnooPPP (Post 1560141)
It's not just you, I haven't gotten a response in a couple days. After the looooooong delay, they only sent me half my order. Waiting on the other half.

Same man, there were three order of two items each and we sent diffusers but none of those are shipped yet, last update we had partners were waiting for the bigger boxes (orderd 2 weeks back):tiphat:

Reaper42 02-23-2012 03:13 PM

Well have you been contacting the shop in florida to get on their asses to ship out your product? Or can I have their number to contact them myself? (dont know why I have to take care of this, but if I have to I will)

Otherwise if it cant be shipped out by this week then I'd like to get a refund and I can spend the money elsewhere and wait till you actually have the logistics in place to deliver your products in a timely manor.

Ages 02-23-2012 06:12 PM

Man you guys need to stop partnering up with other companies. They just make you look bad, first it was the Florida guys with the fenders and now these guys. I mean really 3 full weeks to get boxes? Ridiculous , I'm pretty sure they knew you were sending them these parts. Hell I can probably send them a box if they are that incompetent.

ZeeRedZ 02-24-2012 09:51 AM

What are your business requirements for a partner here in the states? Maybe I will look into starting a company to help out!!

tonybui 02-24-2012 10:12 AM

I'm waiting for the mine's front lip....

CarbonSignal 02-26-2012 12:50 AM

Quote:

Originally Posted by ZeeRedZ (Post 1562845)
What are your business requirements for a partner here in the states? Maybe I will look into starting a company to help out!!


Pm me more details please.

B.R
Naj

CarbonSignal 02-26-2012 01:01 AM

Quote:

Originally Posted by Reaper42 (Post 1561195)
Well have you been contacting the shop in florida to get on their asses to ship out your product? Or can I have their number to contact them myself? (dont know why I have to take care of this, but if I have to I will)

Otherwise if it cant be shipped out by this week then I'd like to get a refund and I can spend the money elsewhere and wait till you actually have the logistics in place to deliver your products in a timely manor.

again, we apologies for any delays and we are following your orders and you dont have to do the follow up, i will try to get you an answer after the weekend on your shipment.

Quote:

Originally Posted by Ages (Post 1561652)
Man you guys need to stop partnering up with other companies. They just make you look bad, first it was the Florida guys with the fenders and now these guys. I mean really 3 full weeks to get boxes? Ridiculous , I'm pretty sure they knew you were sending them these parts. Hell I can probably send them a box if they are that incompetent.

Trust me, we have only one reason to do that ... " Saving your Money ", the first partner we have already stopped producing through them and the last set is the one shipping to Reaper42.

As for our second partner, they are actually doing thier best to help you guys as much as they can. we totally agree that it took so long, but its also out of the partners hand as he placed an order to the whole boxes and he received some and the rest is till under production and he should receive this week. so i would like to thank them for thier support as well.

Quote:

Originally Posted by tonybui (Post 1562910)
I'm waiting for the mine's front lip....

We will be updating you soon. :tup:

tonybui 02-27-2012 08:11 PM

Can't wait !

Ages 02-29-2012 09:08 AM

3 1/2 weeks waiting on boxes... Just sayin.

CarbonSignal 02-29-2012 11:51 PM

Quote:

Originally Posted by Ages (Post 1572339)
3 1/2 weeks waiting on boxes... Just sayin.

Trust that our partner need to ship more than we do as he need to clear some space on his shop. :)

i had a word with him yesterday and he said it should be here very soon.. he is following up on it..

we appreciate your patience guys..

Ages 03-03-2012 06:52 PM

Any updates on our parts? I was sent joking when I said 2 weeks ago I would send them a box...

anthonyy 03-03-2012 11:12 PM

Quote:

Originally Posted by tonybui (Post 1562910)
I'm waiting for the mine's front lip....

me too! I'm on the first 7 list :driving:

SnooPPP 03-05-2012 11:13 PM

Be prepared to WAIT for that lip. I am now over 3 months waiting for my rear diffuser. Apparently it takes a month to get a box big enough to fit a diffuser in....

CarbonSignal 03-06-2012 12:06 AM

Quote:

Originally Posted by SnooPPP (Post 1583642)
Be prepared to WAIT for that lip. I am now over 3 months waiting for my rear diffuser. Apparently it takes a month to get a box big enough to fit a diffuser in....

not any more. :)

We just got the confirmation from our partner that the boxes arriving tomorrow morning and the packing will start.. :tup:

We appreciate the patience guys, but we are sure that the products will draw a smile on your faces once you receive them.

B.R
Naj

CarbonSignal 03-07-2012 11:35 PM

All the items are shipped :)

CSA0890 03-09-2012 07:05 PM

Wow at first I was a little worried with such delays and negativity but now seeing how you handle customers I am totally on board. Amazing looking products and will be ordering from you soon.

CarbonSignal 03-18-2012 01:32 AM

Quote:

Originally Posted by CSA0890 (Post 1590907)
Wow at first I was a little worried with such delays and negativity but now seeing how you handle customers I am totally on board. Amazing looking products and will be ordering from you soon.

Our first priority is our customers, and we try our best to make/keep them happy.

:tiphat:

Ages 03-18-2012 07:30 AM

2 Attachment(s)
I got my diffuser his week. I'll post pics and a review after I install it. Here's some teaser pics.

SnooPPP 03-23-2012 08:38 PM

So after the 3 months or so of waiting for the products. I finally got my spoiler and diffuser on

here's some pics

http://www.the370z.com/members/snoop...er-spoiler.jpg

http://www.the370z.com/members/snoop...-side-shot.jpg

http://www.the370z.com/members/snoop...er-fitment.jpg

http://www.the370z.com/members/snoop...er-fitment.jpg

Overall the fitment is pretty good. You have to look pretty close to see any gaps

Jasonle 03-23-2012 08:46 PM

Damn that looks good man

tonybui 03-23-2012 10:34 PM

What side skirts is that?

SnooPPP 03-23-2012 11:01 PM

Quote:

Originally Posted by tonybui (Post 1617607)
What side skirts is that?

EVO-R sideblades

Ages 03-23-2012 11:03 PM

3 Attachment(s)
I just installed mine a few hrs ago. Fit was dead on here's some pics

bjblackout 03-25-2012 03:46 PM

Ready to order some interior parts but I gotta tell ya the sories of months of waiting for products has me hesitating.

TerribleONE 03-25-2012 04:47 PM

I wouldnt do it again if I had the choice.

SnooPPP 03-25-2012 07:07 PM

Quote:

Originally Posted by TerribleONE (Post 1619952)
I wouldnt do it again if I had the choice.

If you're not in any kind of rush you'll be ok. Good price and good quality overall

bjblackout 03-25-2012 08:04 PM

Terrible pet peeve of mine to pay for something instantly and then sit and wait two mnonths for a product especially if there is not conversation between seller and buyer.

CarbonSignal 03-26-2012 02:27 PM

TerribleOne, I don't understand,
You face a problem with the items due to shipping defect ( which is something that might happen to anyone) and then te company that shipped the items offer to give a replacement part without any additional charges just to make you a happy customer althought they dont have to do that, and you still frustrated ?!

Anyways, despite all that we still want to make you a happy customer and I have already sent a pm yesterday and waiting for the pictures in order to send you the right item.

Thank you
Naj

TerribleONE 03-26-2012 03:09 PM

did you see me mention anything about quality? I was going to keep it quiet unless the issue was not resolved. I responded to your PM.. I do not understand why you need more pictures when you said the shifter ring has already been made, yet you need pictures to make sure the tach matches the rest as that hasnt been made. What makes you so sure the shifter ring is going to match up? I am simply stating I wouldnt do it again because your original 4-6 week wait time turned into more like 10-12 weeks. If you guys had communicated with me things were running behind I would not be so annoyed.. but it took me following up for updates or you would have just let me sit and wait without any communication.. I am not trying to bash you or say that people shouldnt buy. I just wont personally doing business with you again

CarbonSignal 03-26-2012 03:31 PM

I never mentioned that you said anything about quality :)

I asked for pictures for the odometer cover not the shifter... We informed you that the shifter is ready but the odometer need to be made.

The shifter is a piece that is alone...but the odometer have those two small bezels around it, so if they don't match they will look odd,

In all cases, we thank you for your kind business and we wish to have you as customer again.

B.R
Naj

TerribleONE 03-26-2012 03:35 PM

am I missing something maybe?

per your PM-

We are trying our best to make you a happy customer and we promised with a replacement items although its a shipping defect, and any another company would've just asked you to file a claim and wait till they solve it ..etc,, but we are taking the hassle off your shoulders and bearing the cost of making you happy customer. i saw your pm and already requested your speedo to be produced and once done we will ship it along with your sides.

Please send me a pic of the items from Up in order to make sure we have the speedo the same pattern as the rest of the items.

How can you be sure the pattern will be the same on the shifter ring will be the same if this was made before I sent you any photos? It probably was a shipping issue from these sitting in the listerine box it came in at your "partners warehouse"

CarbonSignal 03-26-2012 03:41 PM

It's explained in the post above.

If you wish to do a shipping claim plz go ahead. We are trying to help you here by offering you an extra service (at no additional cost) to make you happy... Your call at the end of the day.

Note: Interior kit was shipped from Dubai, not from our partner in the US.

TerribleONE 03-26-2012 03:44 PM

Quote:

Originally Posted by CarbonSignal (Post 1554146)
I meant the same man, and that's the reason I mentioned its in Arizona we are relying on our partner to ship those out for which they are working on it as well. Till last week they didn't get the boxes. We were expecting these to go out within a week to 10 days after delivery

Response time is same, we are updating when we get an update.

We can always offer two week service for any part shipped directly to the customer from Dubai.

?????


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