new lip

DriveLineEric · 05-28-2010, 02:36 PM

Quote:

Originally Posted by striderx88

just got the jp visage fitment was crap the lip was folded when send it to me by showstopper purchased from driveline very unhappy

Well this particular lip was one of one shipped from showstoppers. Unfortunately this order was before DriveLine became a Master Distributor of JP USA products. We have talked it over with JP USA, as well as showstoppers and compensation will be made.

Honestly, we ask that all customers take up their concerns directly with us before posting on the forums. Looking at the timeline of your order, we have been EXTREMELY informative with every detail since the beginning of the transaction. In the last 3 e-mails we received, I asked 3 times for pictures of the damage. It wasn't until we saw your thread when the pictures were actually received.

To continue in our attempts at offering one-on-one services, we'll be replying to you via E-mail, phone, and PM. Hopefully you'll do that same.

Quote:

Originally Posted by azn370z

That sucks that the vendor would bend the lip, probably so they could save money shipping it in a smaller box. Did folding the lip leave a crease or damage? Did you speak to the vendor about this before putting on the lip?

No this is never the case. With Polyurethane lips, they are easily bent. I'm sure with the way UPS usually handles these packages, the box probably got crushed along the edges causing the lip to bend in an unusual fashion. Being that we have received no pictures of the lip (prior to paint and install), nor the box itself, I cannot make an accurate guess at what happened.

Quote:

Originally Posted by fairladyZ34

kinda sketchy...

I assure you the problem is far more black and white than it appears.

Quote:

Originally Posted by Triple's

I'd ship it back, and make them send me one thats not damaged!!

We've made that attempt, however the lip has already been painted and installed.