My experience when purchasing the 370z.
 

Mar 9 2009

I emailed dealers within 100km of my area asking for a deal for the 370z.

Some of them response and many ignored but the dealer I emailed back and forward was Maple Nissan.

Mar 11 2009

Dropped by Maple Nissan and finalized the figure we agreed on, paid my $3000 deposit and signed the paper. (Ordered CS with Orange Nav + Sport).

Henry (the sales rep) tried to locate my car, but of course, none of the options I request could be found (as expected), so I had to have a custom order (3 months wait).

Since I signed the papers, I been bugging Henry everyweek asking for updates. Henry was very patient and tried to update me on the status of my car but what was told from Japan Nissan is "in production", so he was in the dark as I am.

June 11 2009

After 3 months of waiting, I could call off the deal, but I waited this long already, why not another couple weeks.

I am thinking the same thing as many of you "Did the dealer screw me over? Is the car really coming? Was my deal too good that the dealer backed off and sold my car to someone else?"

I asked Henry, "Would Nissan Canada after 3 months tell you that you can't get the car?"

Replied "Of course not, we will let you know ahead of time if we can't get you the car, not after awhile."

But finally the status of my car changed from "production" to "at port" (Vancouver).

I was told that the status should have been "at sea" and then "at port" but I guess the status update is not accurate.

I was told that it takes about another 2 weeks from Vancouver to get the car here to Toronto.

Next status should be "on rail" and then "compound"; but who knows.

June 23 2009

I called the dealer for the status of my car. Eventually, they mis-located the car at the compound, but after Henry made couple of calls, he was able to locate my car and it's on the rail on its way to Toronto. The expected arrival date is Friday.

June 26 2009

Once again, the car is delayed and still showing "on rail". I am hoping to pickup the car on June 29 2009, but it seems like it's going to be delayed again.

June 30 2009

The status is show "at compound" (Toronto). The car should be at the dealership today or July 2 2009. Not sure if I can pickup the car on the same day it arrived (Takes about 1 day to PDI). But if not July 3rd would be the day.

Time to prepared the certified funds, insurance and ready for the call for pickup.

July 2 2009

The car is finally at Toronto compound. The car is suppose to arrive at the dealship the next day.

July 3 2009

The car is supposed to be at the dealership today. But went I got to the dealership, guess what, it's not there. I felt quite pissed, but they said that they didn't get the document to pickup the car, but instead, I asked if they got a VIN, Henry looked all over and found it. So at least now I have a car that's mine waiting at the compound. The car is going to be at the dealership on Monday. And if all goes well, pickup date is July 7 2009.

July 6 2009

ONCE AGAIN, the car is not at the dealership! I am starting to get unpatient. I was told it's going to be at the dealership next day morning and I demand to have it at night.

July 7 2009

After 3 months and 26 days, and countless hours, minutes and seconds, I picked up the car.

Conclusion

The dealers didn't intend to keep the buyers in the dark, it's because they dont' know themselves.

Suppose a VIN should be given, but that didn't happen until the car is here, so if you didn't get your VIN, it doesn't mean your car is not coming.

Status update is different, it's random, another person ordered 2 weeks before me got the procedure status (eg. at sea, at port, on rail, etc) but mine just didn't.

Maple Nissan is a good and honest dealership, they tried to help me out, I would definetly recommend them to anyone.

Eventhough there were some delays and "mis-location" of my car, it wasn't Maple's fault. They tired to keep me updated.

For those who are still waiting for their car, HANG IN THERE, everything will be fine.

All is well... Hope this will help those who are waiting....

Man.......what a wait and adventure that was. You must be happy and relieved now.

Where are the pics, I absolutely love that colour combo.

Funny how easy it is to track a package via UPS, USPS, Fed-EX, etc, but you can't track your car! Should be able to get an on demand status 24/7/365 via the internet. Now there's a sales tool!

It's not like car can get misplaced or dropped from the back of a truck.

It was seriously an adventure. Will for sure treasure the car more.

And the "mis-located" was the most intense part of the waiting. Another guy ordered 1 week before me got his car 3 weeks ago (both cars were ordered the same time).

I was starting to check out other dealership for their inventories. But glad my custom order worked out.

Pictures will be coming soon.

Exactly.....so how hard could it be? I'm sure the manufacturer knows at all times where the chassis is?

No idea why their tracking system couldn't be better.

Would definitly give the buyer more confidences on their purchase.

Glad to hear you got your z:tup:

I have heard mixed reviews with regard to Maple Nissan...

Well, can't speak for everyone, but I got no problem dealing with them.

Sometime a bad 1st impression drags on and on. In ur case, it went well.
I'm sure if they couldn't deliver the Z, you'd be super pissed off.

wow, long time coming, now the fun be:driving:gins!

After waiting this long and I can't have the car, "super pissed" would be an understatement.

I am sure they won't screw the customers over. Yes, it can be quite fustrating when they tell you they "mis-located" the car; it sounds riduculous, but that's what I was told (or happened). I am sure if it was an excuse, they can come up with a better one, ex (paper work not ready).

But anyways, just my thought.

At least it came, if you had to order an '10 model. It would come in dec or jan

Congrats!!! I bet you're having a blast! Can't wait to see pics!

Wouldn't want to wait for the 2010 model. I was told and also I believe the 2010 model will be more expensive.

350Z > 10K than 370Z.

Not saying the 2010 model will be 10K more, but I believe there's an increase.

Look at the GTR, 89K when it first came out in 2008 (correct me if I am wrong), and 2009 model is at 99K.

Besides, I don't think there are big changes.

Congrats on your car - I'm so thankful I fluked out and they had the exact car I wanted not far from me so I didn't have to custom order.....

Enjoy - I know I do every chance I get - I've got 3500 KM on my car in about six weeks ;)

Congrats on your purchase. Would you care to share the deal they gave you?

congrats. I know the the feeling as I am going through it now. My order was put in on May 15th. It's looking like it might be a 2010 at this point.

OP: I feel your pain! I ordered Mar 5th and received it Jun 10th (97 days). The status of my car was not updated properly either, leaving my dealer in the dark. Nissan's logistics department needs a serious kick in the pants.

The biggest problem, besides Nissan not providing ANY information on tracking to the dealers, is waiting for the boat to fill. Being in Canada puts us at a decided disadvantage compared to our US counterparts. Again it comes down to the old ten percent situation. With Canada being only one tenth of the US market, it would take forever if we had to fill a boat with JUST Canadian orders. So we are stuck with having to wait for the boat to fill. And with the US economy in the toilet, the wait is now longer than ever.

I'm now at 80 days since I placed my order. I have confimation that the car has been built. Nissan will only provide this update to the dealer: "Built, in port". (Which translates into " the car has been built and is waiting for the boat to fill before shipping.") No VIN, no "in transit", nothing!! I feel for the dealers who have to listen to customers (such as myself) phone them week after week looking for news (any news) on our orders.

Your situation was terrible. No questions!! Nissan really dropped the ball for you and your dealer had to take the "heat" on their behalf. As others have mentioned, how hard can this be? Why can't Nissan provide any information on order staus? How hard can it be to track something as large as a vehicle? Have they not heard of modern day logistical tracking methods?

Really gets down to one thing to the customer (us).... Nissan customer service needs help!

In my case, I'll keep you posted. My dealer is put into a difficult position and I'm willing to give him time. But there will come a time when I will have had enough.

What's your experience? Maybe there are some who are employed by Nissan reading these posts. Maybe word "can" filter through...(?!)

ordered my car apr. 27th from alta nissan woodbridge, which is owned by the same individual as maple nissan... if the car isn't here by august, there's no doubt i'll walk.

kudos for sticking it out tho, and congrats on the car!

Here are some of the photos I took. Not the best but for those who want to have a look.

http://www.the370z.com/members/yamah...0-l1010415.jpg

http://www.the370z.com/members/yamah...9-l1010410.jpg

http://www.the370z.com/members/yamah...7-l1010408.jpg

http://www.the370z.com/members/yamah...6-l1010407.jpg

First thing I did when I got home was "wash the car"!!!

After wash, I was considering weather to "clay" the car. AND the answer is YES!

Have a look at the clay after just doing the spoiler:

http://www.the370z.com/members/yamah...1-l1010418.jpg

Who would think a brand new car would turn out like this. I know many of you are thinking that the car had been driven by the dealer for awhile, but the car only got 12km when I got it.

After clay, I waxed.

And after, I put on the clear bra I ordered 3 months ago. I didn't complete the entire coverage, just hood, fender and mirrors for now.

Tommorow, I will continue with bumper, roof, a pillar, headlights and rocket panels.

It's going to be a long day....

^GJ man. Looking good:tup:

FYI,
Most new cars should be cleaned using a clay bar.. The surface contamination from the factory is usually quite bad..

Ditto on the highlighted parts. 84 days and counting :shakes head: My order was built in the first week on June, so in reality it took 49 days for Nissan to build it and now it's been 35 days awaiting delivery. None of which is the dealers fault!

Nissan needs to step up there game in Canada and treat us customers better. They could start by offering the Nismo 370Z version for sale in Canada. Nobody likes being treated as a second class consumer.

I for one, plan to complain to Nissan corporate head office on the ridiculous wait time for delivery of the new 370Z. Next time, I just may head south and get what I want in a reasonable time frame.

rant over :mad:

I originally placed an order for a Genesis 3.8 GT in early March. Come early May, the dealer still did not have confirmation for a delivery date. I asked for my deposit back and bought the Z a few days later. Hey, it worked out better in the end because I got a better car for a few $K more, imho. So, it's not just Nissan that keeps the dealers in the dark.

I'm in the same boat as you. Ordered near the end April. If I'm not sitting in my car by aug, I expect an exact date as well as a discount. ( I understand that it's not the dealers fault). If they can't provide me with BOTH, I'll walk

Patient is the key here, patient.

Not that the car isn't coming, it just takes times.

Make 4 months your time limit, after that, consider again.

They need to fill the boat with order's, the car hasen't taken off the way the dealers expected hence the delay, most likely due to economic condition.

These boats hold literally hundreds of cars & trucks. They don't just hold the 370's.

When I picked up my RX-8 from the dealership in 2007, it was filthy. I should have refused the vehicle but I took it to a car wash. I discovered it was so covered with trail dust that the car actually had 2 tones of black.
Agincourt Mazda said they would detail the car for me and fix the problem...I went back the next day and the car was dirtier than when I first picked it up...went back the next day again only to discover that their "detail expert" had buffed the car with a drill buffer as hard as he could and that he did his best.
THEY GROUND ALL THE SEDIMENT INTO THE FINISH! They had never heard of claying a vehicle. Lesson learned. I'll be far more discriminating when I pick up the 370Z and they will be claying the vehicle before I accept it for delivery.
I stll have the RX-8 and will be keeping it but it will be needing a new paint job before its time.

Remember to wax after clay.

Dealer prep is awful. I never let dealers touch my cars. I don't even let them wash them. If you let a dealer wash your soft clear coated Z, you will have marring in your paint. A mitt or heaven forbid a brush that has been used on countless vehicles, is not a smart move. The kids they have washing, and detailing for that matter, have no clue as to what a proper job is. Even if they did they are not allotted enough time to do it in. If you care about your paint don't let them touch it. The VW dealer where we take the Jetta now has signs that say do not wash. Previously I made my own ;).

4 months would take me to the end of aug. after the 1500 km break-in, it will be at least the end of sept before i can "really" drive the car... that leaves about a month and a half of driving time before i have to park it for the winter...

i'd rather wait for the 2010, or start looking for a cayman s

Well, if you can wait for 2010 model then it's a good time to start the order.

Cayman S is a nice choice, but it's out of my price range.

Yeah, I'm still in university and if I get the car by end of aug / early sept, there will be very little time to actually enjoy it. I'm keeping the 3 month limit because I stand by the rule that this car is "new" for the year and 3 months from sign date is more than enough time.

Also, I too went to Maple Nissan and truthfully, I didn't get the best deal. I acutualy wasn't looking for one! I signed comfortably close to MSRP for the following reasons:

-brand new model car for the year
-I work very hard at my job but the recession hasn't hurt me the way it's hurt a lot of car dealers.
-3 month MAX wait time for this car to still be new for the model year seem reasonable (I've seen enough 2010 model cars out now that I consider 2009 "not new" anymore)

If my contract voids (end of july) I will present my new offer to Maple which is Canadian BASE + NAV - out the door @ 48590 ($43000 before taxes).

If I were to not include tax, this figure would be a $1707 discount including their "standard" $399 security etch.

Does anyone have any advice or opinions?

Yea tell them to stick their engraver up.... never mind... that's rediculous. I got mine for free without even asking for it - otherwise I'd say forget it.

Yeah, I actually sat down a second time a few days after the sign asking about the standard etch and was told there was no way for them to "eat" the $399. When the dealer saw how I reacted he offered me a few free oil changes (which a nodded to).

If my car does get here before months end, no regrets. I've played almost every current racing game building my perfect 350, I can't wait to 'do it for realz'.

I would wait to see the price of the 2010 370z roadster. This way, you "might" get an idea of the 2010 370z.

If you didn't get a good deal on the 2009 370z and the summer time is ending soon, 2010 model might not be a bad idea, but nobody knows for sure of the price for the 2010 models. Could be more (I believe), could be less (highly highly doubt), could be the same (you never know).