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Old 06-05-2010, 09:09 AM   #89 (permalink)
Wicked CAS
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Location: Kingston, NH.
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Quote:
Originally Posted by Danny3.7 View Post
I received my order form you guys a couple of day ago, I have not gotten a chance to open the boxes yet but i must say I am already slightly disappointed in your customer service. I was told I would be notified of how much my total would be. Well i never got a phone call or email, just a notification from my CC statement the night before everything arrived. Then i figured well at least I'll get a shipping notification.. and Nope didn't get that either! I"m really not trying to make a big deal of this because regardless i would make the purchase all over again if I had to. I just wish you guys had better communication skills. It would have been nice to know when the items would be here so that I could make arrangements for these expensive pieces not to be sitting on my front doorstep all day long. Thanx anyway.
I truly appologize. We have a system with ups that is supposed to email you when item ships however there must be glitch in it and it does not always send out a notification. I am however very glad you got everything. Ups is also supposed to get a signature from you and not just leave it at the house. Again I appologize we did not call you.

Thank you for your order.
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