Musashi

rbatton, the first person you speak too is always at the bottom of the totem pole. Ask to speak to their supervisor.... I recommend you call back once more and always ask for the superior, the first people you speak to are just gate keepers trying to get you to give up, but don't.

and if my car continues to overheat and the dealer can't fix it, because they don't have the part, they could be in violation of the LEMON LAW! lol...