I agree this is best handled by talking to the service manager and if nesessary the general manager. If they don't resolve the situation then ask for the Nissan Corporate manager assigned to that dealership. If you keep going up the chain somebody will take action. You do not have to make legal theats to get action. A little preassure in the right direction will yeild the desired result of getting you car to the condition it was in before the dealership worked on it. I have personally used this method with great results. Often it does not have to leave the dealership personel to have the problem fixed. Just use their version of the chain of command. In the future carefully inspect your vehicle after repairs are performed even if it is just an oil change for any damage and immediately bring this to the attention of the service manager. This will often make resoluion much easier than after you have left the dealership. Hope this helps
Rick
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