Ask them, "How many vehicles can I damage on your lot before you call the police?" If they respond "1", ask them if you can borrow a phone to call the police.
They have two choices.: They can either fix your car or you'll call the police to report "Willful and Malicious Destruction of Personal Property". Those words are akin to saying "Fraud" to the F&I Guy. No car dealer likes it when the cops show up to arrest an employee.
They're already playing hardball with you. It's time to take it up a notch. the BBB and Attorney General are nice and fun, but they take months to resolve issues. The police can get stuff handled Now. Don't make idle threats. Follow up your words with Action.
Good Luck.
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