Zspeed was sold to Soho Performance in 2022. There's always some hiccups expected with there's a transition like that, and no way to predict if issues will be solved. IIRC, Soho's been around the game for a while, but taking over for another entity's business is never clean.
You can request a refund and go with another option, such as that HD CSC you mentioned. Z1 also has a CSC solution (i think a large replacement and a smaller solution, but i never looked into it)
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