Not to hijack OPs thread, but it is relevant. I dropped my car off this morning to a reputable shop (recommended by my usual shop since they didn't have an alignment system which I needed). From everything I've heard their work is fantastic, but in my experience so far their customer service is SO bad. Border line rude. It would have been nice to build a rapport, but doesn't look like that's going to happen.
Anyways, I was quoted one price, but it went up significantly once they started working on the car. This basically touches on all the point we mentioned on this thread. I'm pretty annoyed, but oh well. I don't understand the method of dropping your car off, getting the work done, and then letting you know how much it is. Makes no logical sense to me. Original quote via email was about 1650
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