Quote:
Originally Posted by Leingod
So apparently a missing contact List within the Global Address drop down portion of Outlook was missing for a user. The ticket got escalated 3 times before it landed in my hands. Not a single person checked the users personal contacts within outlook. Low and behold after 5 seconds of "searching" I found it.
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I get so frustrated with Help Desks. Half of the people there dont know crap. Unfortunately, as a contractor, I cant do some stuff on my own and have to follow the companys policy of opening a ticket. Ive had some users tell me that the help desk would often tell them "sorry, theres nothing I can do for you" and close out their ticket..
